Alfa-Bank: customer and employee reviews

Alfa Bank was established eighteen years ago. Today, a credit institution is a universal structure offering all types of banking operations. The main office of Alfa-Bank is located in the capital of our country at the address: Kutuzovsky Ave., 30/32.

Four years ago, PJSC Baltic Bank joined the holding. A controlling stake is owned by AB Holding, one percent of the shares are owned by a Cypriot company.

Modern positions of the bank

As of last summer, Alfa-Bank’s client base was three hundred eighty-one thousand six hundred corporate customers and just over fourteen million individuals. He further developed as a universal credit institution in fundamental areas. The strategic goals of Alfa-Bank are to maintain the position of the leading financial institution in our country, as well as focus on improving the quality of service for individuals and legal entities and technologies.

Rating agencies give the Alfa-Bank group some of the most honorable ratings among the banks of our country:

• Last spring, Fitch Ratings affirmed the long-term credit rating at “BB +”, revised the outlook for stable.
• In the spring of the same year, S&P Global Ratings affirmed its long-term credit rating of BB.
• In May of that year, Moody's Investors Service affirmed the rating at Ba2 and raised its credit rating from ba3 to ba2.

Alfa-Bank is the largest in terms of capital, volume of placed and attracted funds in our country. The institution is listed in the list of systemically forming credit organizations published by the Bank of Russia three years ago.

Alfa-Bank is a bank focused on social assistance. The institution is actively involved in donation promotions. The main direction of charity of a credit institution is to help vulnerable groups. The bank is actively developing the Alfa-Chance scholarship program and is providing assistance to the charity foundation.

Alfa-Bank values ​​its reputation as a valuable asset, because of this, it was one of the first credit institutions to publish a social report.

Bank job

The bank currently employs about twenty-three thousand people. According to corporate reviews of employees, work at Alfa-Bank brings material stability and professional development. What does it take to become an employee of one of the largest financial institutions in the country? Requirements for candidates are as follows:

• Higher education.
• Initiative and determination.
• The ability to quickly make the right decisions and bear responsibility for them.
• Work experience in the banking sector for at least three years.
• Skill to work in team.

According to employees about Alfa-Bank, the leadership of this financial institution is interested in highly qualified specialists who want to work hard and develop rapidly in the following areas:

• customer service;
• Management of risks;
• analysis;
• investment activities;
• project financing;
• Management Accounting;
• innovative technologies.

Alfa-Bank has developed a code of corporate ethics. It declares the basis for employees to maintain professional, ethical standards. The Code formulates the fundamental behavioral principles that employees should be guided by in their daily work, in communication with all clients, shareholders and colleagues. The Code of Corporate Ethics is the same for all managers and employees of a credit institution. It should be guided by all employees, regardless of status and position. Employees in all their actions on behalf of Alfa-Bank are obliged to ensure its regular observance in order to follow the interests of the bank every minute.

In all decisions that employees make and in all actions that they perform on behalf of Alfa Bank, they must strive to comply with the professional, ethical principles described in the Code and comply with existing laws.

To consider a candidate for a vacancy, you must send a resume to the bank.

Reviews about work at Alfa Bank are extremely positive, as the employer creates comfortable conditions for work, development and leisure.

Deposits

A business related to servicing private clients is one of the fundamental areas of work of the Alfa Bank credit institution. According to customer reviews, the scale of attracting citizens' funds is increasing at an increasing rate. Clients are provided with a full range of services: deposits, payment transactions, bank cards.

The types of proposed ruble deposits are presented in the table:

Individuals, leaving reviews of Alfa Bank as an institution to place their savings, note that they value the individual approach of managers to each client who wants to place funds in the bank.

Debit cards

Customer reviews of Alfa-Bank cards note, first of all, their diversity. There is a special service on the site of a credit institution that helps a person choose a card that suits him according to its type and the conditions of the discounts it provides.

Reviews of Alfa-Bank cards of customers who are members of the salary project note the following advantages:

• Lending on concessional terms.
• Payment of mobile communications, utilities, fines for free in the mobile application.
• Free cash withdrawal at seventeen thousand ATMs across the country.

Loans

Judging by customer reviews of loans at Alfa Bank, a credit institution offers attractive conditions for all retail lending products:

• Mortgage.
• Car loans.
• Customer credit.

A loan secured by a car is issued on the following conditions:

• A car can be new or used.
• The maximum loan amount is three million rubles.
• The interest rate is 14.99.
• The loan term is not more than five years.
• The rate does not depend on whether the car is insured or not.

A cash loan is issued on the following conditions:

• The maximum loan amount is one million rubles.
• The interest rate is 11.99.
• A loan term of at least one year and no more than five years.
• Vouchers are not required.
• The rate does not depend on whether the car is insured or not.

Mortgage credit lending

According to customer reviews, Alfa-Bank offers one of the most convenient lending programs secured by real estate in Russia today. The client has the opportunity to arrange a loan for the purchase of finished or under construction housing. The bank has the following mortgage programs:

• Mortgages for finished housing at a minimum interest rate of 9.29 percent. The maximum loan amount is fifty million rubles. The down payment must be at least fifteen percent of the loan amount. Requirements for the borrower:

-citizenship of our or foreign state;

- at least twenty-one years of age on the day the loan was issued and not more than seventy years at the date of loan repayment;

-the period of work at the last place of work is at least four months, the total period of work is at least one year.

- Obligatory insurance is the loss of an object, the loss of property and life rights, the working ability of a mortgage borrower.

• Mortgage on housing under construction. The conditions are similar to the first program. The reviews of Alfa-Bank confirm that the rate of 9.29 percent is valid for the bank's clients participating in the salary project, taking into account insurance of all the risks listed above.
• A loan secured by housing at a minimum interest rate of 13.29%. The maximum loan amount is six hundred thousand rubles. The loan term is not more than thirty years. The ratio of loan amount to property value is up to sixty percent for targeted and up to fifty percent for loans for consumer purposes.

Special conditions for mortgage lending:

• The base rate is 9.79%. The rate of 9.29% is valid only for salary clients, provided that all risks are taken into account in the insurance contract.
• For clients not participating in salary projects, the rate is reduced by 0.2 percent provided that they enter the transaction no later than thirty days from the day the bank makes the decision to issue a loan.
• If you refuse insurance of any risk, the rate increases by two percent.
• Refinancing a loan for a residential building with land or a town house increases the rate by 0.5 percent or 0.25 percent, respectively.
• Maximum loan amount: in Moscow and the Moscow Region - fifty million rubles, in St. Petersburg and the Leningrad Region - twenty five million rubles.
• The maximum loan amount for participants in salary projects is: eighty-five percent of the cost of housing; seventy-five percent of the cost of apartments and fifty percent of the cost of a residential building with a land plot. The maximum loan amount for non-salary customers is eighty, seventy and fifty percent, respectively.

Mortgage Refinancing

According to reviews of loans at Alfa Bank, special, stringent conditions are presented for refinancing mortgage loans:

• A private client does not have current mortgage loan arrears.
• Mortgage issued more than six months ago.
• The client has title to the property.
• Mortgage refinancing has not been done before.

Requirements for the borrower applying for mortgage refinancing:

• citizenship of our or foreign state;
• at least twenty-one years of age at the time of the loan and no more than seventy years at the date of loan repayment;
• work experience at the last place of work for at least four months, total work experience of at least one year.

Credit cards

According to customer reviews of Alfa-Bank credit cards, it offers very attractive conditions for using credit cards. You can apply for the issue through the form on the website of the credit institution in ten minutes. The client will receive a decision on the possibility of creating a card within two minutes. The courier delivers the card to the client free of charge at a convenient time and place. Consider the main types of cards and customer reviews about Alfa Bank:

• "100 days without%." The one-day interest-free period starts from the moment the debt arises and resumes after it has been fully paid. Credit limit up to three hundred thousand rubles. In reviews of Alfa-Bank, 100 days of grace period on the card are positively evaluated by almost all borrowers.
• "Installment card instead of money." Reviews of Alfa-Bank's credit card conditions confirm that you can buy goods by installments in any stores around the world with this card. The installment plan for partners (clothing stores, mobile operators and others) is up to two years, in other stores - four months.
• Aeroflot, Alfa-Miles, and Russian Railways Credit Card cards have been developed for travelers. With the Aeroflot card you can exchange miles for flights, hotels and car rental.
• For shopping enthusiasts, Cash Back, M.Video Bonus, Crossroads, and FIFA World Cup 2018 Map cards have been developed. The main opportunity given by the card dedicated to the football championship is to receive winning tickets or valuable prizes.
• Unique Twins card. The peculiarity of the card is a combination of debit and credit cards.

Credit card insurance

In any branch, judging by the reviews of Alfa-Bank credit card, the client can insure himself as the owner of a credit card in case of loss of ability to work or his death. The benefits of an insurance program are as follows:

• One hundred percent protection in the event of an insured event.
• The fee is charged depending on the amount owed.
• Convenience of operational design.

Requirements for the insured person:

• A person owns an Alfa-Bank card with a credit limit.
• The age of the client is not less than eighteen and not more than sixty.

The limit of insurance liability is set equal to the amount of actual debt on the card. It cannot exceed half a million rubles.

The amount that the client will receive upon the occurrence of an insured event is called insurance payment:

• The insurance premium for death risk equals one hundred percent of the sum insured.
• The insurance payment for the risk of disability is defined as 0.3 percent of the sum insured, starting from the twenty-first day of continuous incapacity for work, but not more than sixty days.

Translations

Features of transfers at Alfa-Bank:

• Transfers in national currency are possible between bank cards issued by credit institutions of the country.
• To transfer, you need to enter the card data of the sender and recipient. The validity period of the recipient card is not required.
• To transfer, you do not need to have an account or a card in Alfa-Bank.
• Money is credited to the recipient’s card almost instantly, you don’t need to go somewhere to receive money.
• If the sender card supports 3DSecure technology, then the transfer is carried out.
• Transfers between different payment systems are possible.

Translations prohibited for any translation channels:

• On cards that do not support 3dSecure technology.
• Transfers from corporate cards.
• Sending funds from Visa cards of any banks of other states.
• The bank of the sender or recipient may refuse to transfer.

Transfer Limits:

• The maximum size of one transfer is one hundred thousand rubles.
• The largest amount of all transfers per day on one sender card is one hundred fifty thousand rubles.
• The largest amount of all transfers for a calendar month on one card is one and a half million rubles.
• The volume of all transfers per calendar month on one card is not more than fifty transactions maximum.

All except daily limits can be applied to the cards of the sender and the cards of the recipient via any channel for receiving the service.

Tariffs for translations:

• No commission fee between Alfa-Bank cards, provided that the sender card is not credit.
• No commission fee from another bank card to Alfa-Bank card.
• From the payment card to the card of another credit institution of the country or between the cards of different institutions, a commission of 1.95 percent is charged.

Timing of funds transfer: instantly - to Alfa-Bank cards and up to an hour - to cards of other banks.

Small business

For business executives and for entrepreneurs in the reviews of Alfa-Bank, the most important is its first-class online banking. Its main advantages:

• Cash can be withdrawn at any time from ATMs without prior reservation.
• A client can pay its partners from one in the morning until half past eight in the evening, and to other clients of Alfa-Bank at any time.
• When paying for service immediately for three quarters, the client will receive another three months of free service.

Alfa-Bank has developed tariffs for companies of any size:

Company managers and individual entrepreneurs can develop together with Alfa-Bank's customer club. The Bank offers organizations all the banking services they need:

• Currency control. Supporting international transactions of enterprises and assistance in the preparation of necessary documents.
• Salary projects. The transfer of wages is carried out instantly. Special offers for employees of enterprises have been developed.
• Prompt payments and transfers.
• Real-time lending to all customers. Service for the sale of goods and customer services on credit online.
• Unsecured lending up to ten million rubles for business development.
• Deposits for a month with the possibility of replenishment and partial withdrawal.

Summary

The reviews of Alfa-Bank indicate that this financial institution has successfully established itself as a universal bank. He can offer a huge selection of services for private and corporate clients. Judging by the reviews, one of the most popular products today is the Alfa-Bank card "100 days without%". The bank is developing dynamically and demonstrates the stability of financial indicators. The work of the professional team is aimed at the result, that is, at the development of the bank in the financial markets.

Reviews of Alfa-Bank employees characterize the institution as a reliable employer. The regional network of Alfa Bank occupies a significant part of the territory of our country. This allows citizens and enterprises to receive the whole range of quality services in the banking sector, regardless of location in the country. According to customer reviews of Alfa-Bank, all branches are conveniently located relative to highways and public transport.