People who use the communication services of a company and are faced with problems have to think about the question of where to call? “MGTS telephone does not work” - a similar complaint can be heard from subscribers who are actively using a landline telephone. If you can independently cope with the situations that have arisen and find out what the inability to make calls is connected with, you need to contact the support line. In this article we will describe how this can be done, provide information on which offices you can contact.
general information
If the client’s difficulties are not related to the fact that the telephone line wire is not connected to the device, then if there are problems with dialing or inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to remotely identify possible causes of inoperability and help to eliminate them. If this is not possible, the contact center specialist will accept the application and arrange the departure of the master. So where to call? “MGTS phone does not work” is a fairly frequent complaint from customers. Below we will tell you how to get out of this situation.
MGTS: technical support phone
You can report problems on the telephone line from any device: either from a cellular device or from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - employees of the call center answer questions and help to cope with difficulties without days off and holidays. Thus, you can contact the following contacts at any time convenient for the subscriber. Please note that it is recommended to conduct an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or a disconnected telephone device. Such information will help speed up the process of resolving the issue and again start using the device.
On the official website of the company you can find phone numbers by which you can reach both from a stationary and a mobile device.
Please note that both of these numbers allow you to contact a consultant and get answers to questions of interest, including why under the MGTS agreement The home phone does not work. Before starting a conversation, you must introduce yourself and indicate the contract number or the address at which the city number is "registered" .
The procedure for contacting the support line
Where to call (MGTS phone does not work), we found out earlier. The specialist should describe briefly the essence of the problem. If the failure on the telephone line is associated with the technical work carried out by the service provider, then, having learned the subscriber’s address, the operator will inform about this and inform about the time of their completion. However, communication problems may not always be caused by work at the station. It is necessary to answer all the questions of the specialist as fully and accurately as possible - this will allow him to quickly understand the essence of the problem. You also need to follow the recommendations of the contact center employee. If after the actions advised by the MGTS customer support officer, the home telephone does not work, you must create a request to call the wizard. In order to be able to agree on the time of the visit, you should leave your contact phone number in the application.
During the visit, the master will specify the reasons for the failure on the line, identify if they arose due to the fault of the client (within his apartment) or are associated with external factors. Depending on this, the procedure for eliminating the breakdown will be determined, and also at the expense of whose funds it will be performed: the client or the company - the service provider.
Contact the operator’s office
You can file a complaint about the quality of telephone communications, as well as ask questions of interest, by contacting MGTS offices. Here, employees will also tell you if there are any repairs on the line that could be the cause of the inoperability of your home telephone and give some recommendations.
In MGTS offices you can find out basic information about the account, consult on tariff plans, terminate or conclude a contract for communication services and perform many other operations.
MGTS Offices
In total, in the Moscow region there are 24 offices in which individuals can be served. Five branches of them also accept corporate clients. To select a geographically convenient office, it is recommended to visit the official resource of MGTS. Here you can view not only the list of available options for contact, but also specify on the map their location. For each service point, the schedule of work, the mode of operation of offices on holidays are indicated. Also here you can see how busy the office is. In the selection form, you need to set the desired area and indicate for what type of customers this branch is available (by default, a list is displayed for individuals).
Conclusion
In this article we talked about where to call (MGTS phone does not work), and also provided a brief description of how the consultation procedure and further interaction with the company will be carried out if the issue could not be resolved remotely. If problems are found that the call center consultant cannot solve, it is necessary to fill out an application for the visit of the master to conduct diagnostics and carry out repair work.