Viber is one of the most popular instant messengers in the world with an ever-growing user base. Now their number is approaching one million. Developers are constantly improving their service and correcting errors, but even in such a popular application, you can not do without unpleasant problems. The messenger has separate clients for mobile devices and desktop computers. Let's see why Viber does not work on each platform, and try to eliminate the errors that have occurred.
System requirements
First, consider the official requirements submitted by the developers for all devices. For Viber to work on mobile smartphones, the following conditions must be met:
- The operating system "Android" version 4.0 and later;
- IOS operating system version 9 and later.
The requirements for running a messenger on a computer are limited by the need for Windows XP and newer. 32- and 64-bit versions are supported. Hardware requirements look like this:
- 2-core processor;
- 1 GB of RAM minimum;
- stable internet connection;
- microphone and webcam for making calls.
Failure to comply with the listed requirements for devices is the first reason why Viber does not work. Now we will understand the possible problems on each platform. On smartphones and tablets, the solutions are almost identical.
Why doesn’t Viber work on an iPhone?
So, you installed the messenger on your iPhone, but the program does not start, crashes or does not work correctly. The first thing to do is restart the device and try again. Next, be sure to check the Internet connection - without it, the application will not be able to log in to the server, so you will be offline. You can’t send messages and call in it - only old correspondence and materials are available to you.
You installed the messenger a long time ago, it started up properly and suddenly stopped working. Why? You may have turned off automatic software updates in the App Store. You need to open a store and go to your account settings. In them you should set the ability to automatically update when you connect the device to a Wi-Fi network. This will allow you to save mobile traffic and not spend it on downloading new versions of applications and games.
Installation from scratch
Another fix is reinstallation. To get started, completely remove the messenger from the iPhone. To do this, hold your finger on the icon for several seconds, and then click on the cross in the corner. Now go to the App Store and enter the name of the messenger in the search bar. Open the page with the application and click "Download". Reinstallation may be required after an unsuccessfully installed update. In such cases, it is impossible to restore the “curve” version of the messenger, so only a clean installation of Viber from scratch will help.
If you already have an account in Viber, after installation it is enough to log in using your account. To create a new account, enter the mobile phone number and wait for the confirmation code in the SMS message. Type it in the appropriate field in the Viber application.
Outdated device
Another reason is incompatibility. It will be the exact answer to the question of why Viber does not work on iPhone 4. The fact is that the mobile messenger application supports Apple devices starting with iPhone 4s. Accordingly, the program will not start on a regular fourth-generation iPhone.
However, you have the opportunity to install the messenger on such an old device. To do this, you need to make a jailbreak for the smartphone and download the application installer manually through the computer. You can find a lot of instructions about this. Now you know why Viber does not work on an iPhone, and you can eliminate the causes of malfunctions.
Faults on Android
Now let's move on to the problems on smartphones with the Android operating system. First, try rebooting the device and starting the messenger again. It is possible that your system crashed and you need to restart the processes.
If this option is unsuccessful, check for updates. If you have not downloaded the latest versions of Viber for a long time (this happens when a user disables automatic tracking of new versions of installed applications), then go to the Play Market. Go to the Update section and see if new versions are available for Viber. If they are, be sure to download and install. For convenience, we recommend that you enable automatic updating in the settings of the Play Market store.
If you have crashes when updating the application, then try the option with a full reinstall. To remove a program, hold your finger on its icon and then drag it to the basket that appears. Next, open the Play Market again, enter the name Viber in the search, go to the messenger page and click "Install." Now you know why Viber does not work on Android. It remains to understand the reasons on the PC.
Viber does not work on your PC
Tips for resolving problems with the application on the computer are similar to those described above. Before uninstalling, be sure to try restarting your PC to make sure your Internet connection is stable. If the program starts, but does not detect the microphone and webcam, then you need to check the correct installation of the drivers.
Next, try installing the application again. First, go to "Control Panel" - "Add or Remove Programs", find Viber in the list, right-click on it and select "Uninstall".
After uninstalling, open the official website, select your operating system and click on the "Download Viber" button. After reinstalling, log in again from your account and check the messenger. Now you know why Viber does not work on a computer.
Problem with servers
If you took all the tips from the article, but Viber still refuses to work, then the problem may be a poor connection to the servers. The user has no way to influence the solution to this problem, so you just have to wait until the developers carry out technical work and regain access. As practice shows, this rarely happens. However, each user of Viber or other similar services needs to know about a similar situation.
Support
You can contact your official support service with your problem. Viber employees are sure to help you restore the application to a PC or smartphone. Usually the response from technical support comes as soon as possible.
To contact you need to open the link that you will find on the official website of the application, and fill out a feedback form. It indicates personal and contact information, the subject of the appeal and the text itself with a detailed description of the problem. We also recommend attaching images if you encounter windows with errors, etc. This will help support quickly figure out the problem. Experts will explain to you why Viber stopped working and how to fix it in a return letter that will come to your email address.