Despite the fact that even children in kindergarten are able to use a mobile phone nowadays, sometimes questions arise that subscribers themselves cannot solve. In the framework of this article, the MTS operator will fall into our attention. How to call a contact center? What services can provide subscribers there? When contacting a consultant, this may include a change in the tariff plan or new services, improper debiting of funds from the balance sheet, or unsatisfactory operation of the mobile Internet. And if you can try to control the first two points with the help of self-service services, then, for example, it is possible to return the money that went to the account of scammers only after the application has been prepared by a consultant. You can contact the store, or you can find out how to call MTS (contact center) and solve most of the issues by phone.
This is especially true because the company is expanding its list of services and provides subscribers with not only mobile communications, but also the ability to watch TV shows on home TV and use home Internet. And besides, MTS also provides banking services. How to call the operator? This is a problem not only for mobile network subscribers, but also for MTS Bank customers.
Note that not only MTS subscribers can contact the call center, but you can make calls not only from the SIM card of this company, but also from a city ​​number or from the phone of another network operator. So, we will consider all the ways to contact a MTS consultant.
How to call the subscriber of the Mobile TeleSystem operator?
Citizens of Russia who use a SIM card and are located in the MTS coverage area in the Russian Federation, Ukraine and Belarus can call 0890 from their number. But, as mentioned above, the company provides many services. However, human capabilities are limited, and one person cannot be an expert in everything: in cell communications, on the Internet, in cable television, and even in banking matters. A large number of professional consultants work in the contact center, and it is natural that the “zones of influence” are divided. Therefore, after dialing 0890, the answering machine will prompt the subscriber to listen to all the menu items and select the question that is currently relevant. After that, the call will be redirected to the desired specialist. So what can you choose?
- Send a USSD request with the combination * 152 * 1 # to find out about debiting from the account. The answer will come in an SMS message. Do not forget that after dialing the combination you need to press the call key.
- Number 1 - replenish a bank card account.
- 2 - order the service “Promised payment”.
- 3 - get detailed information on charges.
- 4 - all about tariffs and connecting / disconnecting services.
- Those who have questions about the Internet need to press the number 5.
- If you are going on a trip and you have questions about communication in roaming, your number is 6.
- All issues related to the loss of the phone, sim-card, difficulties in establishing a call - this is the number 7 in this menu.
- Those who missed the information and want to listen to it again, can press the button with the nine.
In addition, since the number of calls to the contact center can be very large, and the number of consultants is still limited, the answering machine tells you how long it will take to wait on the specialist’s response line.
What to do in roaming?
If you are abroad and are a MTS subscriber, how to call the operator should not be an insoluble problem for you. To do this, just dial from your phone number +7 4912 211510. Please note that the number does not start with the figure eight, but with +7, i.e. in international format.
And if there is no MTS SIM card?
If you need to call the MTS contact center, but you do not have the opportunity to use the phone of this company, you can call from a landline phone or from the number of any other cellular network operator. To do this, dial 8 800 250 0890.
Call cost
Call to the contact center is free. Moreover, not only for MTS subscribers in the home region, but also in all the cases listed above.
Why to call?
If you are a MTS subscriber, how to call the operator, do you need to find out? Why do you actually need this knowledge? How can a contact center specialist help?
- Connect and disconnect services.
- Consultation on tariff plans and change of existing one.
- Technical support for telephone, Internet, home television.
- Change phone number.
- Lock your phone for a while.
- Assistance in resolving issues related to debiting and refunds of funds lost due to fraud.
- Detailing conversations.
- Consultations on questions of service, charging, payment.
Of course, this is not a complete list of services provided by the operator. But in conclusion, I would like to give one piece of advice. As already mentioned, there are a lot of calls to KC operators. Sometimes, in order to wait for their turn to connect with a specialist, it is necessary to wait a fairly long time. Therefore, before calling the operator, try to use self-service services and solve your problem with their help. Fortunately, the operator provides many opportunities for this. Well, if you didn’t succeed, then call safely, but try not to express your dissatisfaction with the consultant, because he is not to blame for your problems, he is not solely responsible for problems with the Internet or for the actions of scammers. Nevertheless, he is as interested as possible in helping to solve the issue for you, and will do everything necessary for this.