Error 3004 when restoring the iPhone worries a considerable number of owners of "apple" devices. Most often, the occurrence of problem situations occurs on devices of the fourth and fifth generations. The main trouble is that the error 3004 when restoring the iPhone does not allow you to start the smartphone even when old software is installed on it.
Causes
Earlier, experts and amateurs had already carried out their own “investigations”, which gave an explanation for the occurrence of the error. It appears after an incorrect update using iTunes. It is officially recognized that the malfunction is that there is a malfunction in the service, which in fact provides the software. Accordingly, a failure in the delivery of the software threatens its incorrect operation. However, the official data is already outdated, and users themselves were able to identify the following reasons, due to which there is a 3004 error when restoring the iPhone:
1) Blocking the program with a working antivirus. However, iTunes cannot contact the server to obtain information and install the application.
2) Disabling the firewall. Perhaps he considers the information received by iTunes, as a potential threat. Therefore, in order to avoid infection, the computer decides to block the flow. This leads to an error number 3004.
Initially, it was believed that iTunes was not finalized, and this became the cause of the manifestation of many malfunctions. However, time has shown that not only the service is to blame for this, but also incorrectly set mobile device settings. In this case, the right of choice remains with the user, and in just a few minutes he can eliminate all problems without contacting specialists. By the way, in iTunes, errors 3194, 3014, 3004 are of the same nature, therefore they are solved in a similar way. We’ll talk about how to do this.
Antivirus should work in moderation
Agree with a simple axiom of life: everything should be in moderation. This rule applies even to an anti-virus program that protects our personal computer or laptop from malware. It’s good when the antivirus blocks really infected objects. But when a 3004 error occurs in the iPhone 4S or another version of the device, it becomes a source of problems. Software downloaded using the iTunes service contains startup commands. This is what the antivirus is disturbing, and it blocks the flow of information.
Error 3004 when restoring iPhone. Decision
In a few simple steps, we can try to solve the problem:
1) We provide a stable connection of the device with the access point, organize access to the World Wide Web. We achieve this by disabling anti-virus programs on your computer / laptop.
2) Check if the program really closed. Some utilities have a built-in timeout function, that is, after a period of time and an unconfirmed exit, the antivirus will continue to function successfully.
3) If necessary, enter the password. Anti-Virus can request it if previously the corresponding sequence of characters has been generated and installed. We finally confirm the disconnection of the network channels.
4) When the program is closed, you must restart the iTunes service. If the problem was precisely in blocking the flow from the antivirus side, then this time everything should work. But what if these steps didn’t help?
Checking the browser
Experimentally, users have proven that iTunes best "communicates" with the standard browser built into the Windows operating system - Internet Explorer. But what settings should I set so that the 3004 error no longer appears?
1) Install the browser (if it was deleted) and send its shortcut to the desktop of the computer.
2) Right-click on it and select the tab with properties in the pop-up context menu.
3) We see a frame with extensive scope for activity. We are only interested in the item “Programs”.
4) If you are prompted to set Internet Explorer as your default browser, we agree.
additional information
Usually, the settings mentioned above allow the user not to be afraid of the occurrence of error 3004. However, two more factors can affect its occurrence:
1) Unlicensed software (not always). The solution may be to update the software using another computer / laptop.
2) The presence of viruses on the computer. The Trojan can very well block iTunes service access to official servers. If the error was repeated, and the first two points did not help, it is probably worth scanning a personal computer.