Among the users of landline communications, it is hardly possible to find people who did not have to face interruptions in the operation of the telephone line. There can be quite a lot of reasons for the occurrence of such situations: from the trivial “telephone set failed” to the more global “transmission lines were damaged”.
If the MGTS (Moscow city telephone network) telephone does not work , then first you need to find out what the problem is and where it is: outside the apartment (house) or within it. For example, if the wire was damaged by the teeth of a pet, then it will be impossible not to notice the breakage. The correct information will help to quickly resolve the issue when contacting the line of the contact center. In this article, we will consider an urgent issue for many subscribers: “MGTS phone does not work - where to call?”
How to report communication problems to the operator?
There are several ways to contact the operator of a counseling service and report a problem, but first you need to conduct an independent analysis. This will let the support line consultant know the details and significantly speed up the process of fixing the difficulties. If the MGTS phone does not work, but it is possible to call from another phone, for example, from work or from relatives and friends, then you need to dial the following number: 8 (495) 636-03-63.
Contact the call center from a mobile phone
If it is not possible to contact support from a landline phone , you can always use a mobile gadget to send information about problems to the dispatcher. By dialing 0636 from your smartphone, you can also contact a call center employee. Please note that the support service is working around the clock without holidays and weekends. Thus, you can contact her immediately after you understand that the MGTS phone does not work.
After connecting with a specialist, the most complete information known to the user should be reported. An employee will advise and try to help remotely, unless, of course, we are talking about mechanical damage to the transmission line. If you need to call the wizard, the subscriber can apply for the services of the wizard. It is recommended that when applying, leave your contacts, by which you can contact the subscriber to clarify additional data.
Who carries out equipment repairs?
So, if during a telephone conversation with a support line employee it is not possible to solve the problem, it is necessary to leave a request to call the wizard. It is worth noting that these works are carried out by contractors (MGTS partners), which means that the cost of their services and the level of quality of work can significantly differ not only in different areas of the city, but also within several houses. Thus, if your friends spoke negatively about the work of one company, this does not mean at all that the employee of the organization who will come to you on request will do their job poorly.
After receiving the repair request, the company will agree on the time of the master’s visit with the client. At the appointed time, a specialist will arrive, sent by the company with the aim of conducting diagnostics, eliminating existing breakdowns and conducting a number of events. First of all, he begins to analyze exactly where the problem arose - in the apartment or outside. If the inability to use the connection in the normal mode is connected with the client’s actions, for example, the telephone is broken or the cable is broken, then the specialist will be able to orientate on the cost of the services, as the breakdown will be carried out at the expense of the subscriber. As mentioned earlier, it all depends on the contractor. Rates may vary depending on the situation. If a communication problem occurs outside the client’s apartment, the cost of fixing it will be borne by the service provider company.
Addresses of MGTS offices for individuals
If the landline telephone (MGTS) does not work and you cannot contact the customer support service, you can always contact any office of the service provider. Of course, unlike the support line, which operates 24/7, MGTS branches have a specific work schedule. If office hours are not suitable for you, then you need to contact support with a question why the MGTS phone does not work (where to call, contacts were given earlier).
There are 24 offices in total in Moscow and the Moscow Region - in each of them, employees will be able to advise a client (both individuals and corporate clients) and accept an application to call a repairman. Please note that you can select an office on the MGTS website in the section "Sales and Service Centers". For each branch, here are indicated:
- the exact address;
- position on the map;
- work periods (including work schedule during holidays);
- office workload.
It is enough for the subscriber to simply choose a department where you can leave a request for a specialist call and get high-quality consultation.
When contacting the office, be sure to bring an identification document with you. If the contract for the provision of services is not drawn up for you, the presence of a subscriber with a passport is required.
Addresses of MGTS offices for legal entities
If communication problems have arisen with a corporate client, then you should contact any of the five offices: Arbat, Prospekt Vernadsky, Proletarsky, Zelenogradsky, Timiryazevsky - they serve both individuals and corporate clients. To view information about offices, on the site in the same section you should check the box next to the option "For corporate clients." The same information is available for departments - according to the work schedule, location on the map and the workload of offices.
Conclusion
In this article, we examined a rather relevant question: “MGTS phone does not work, where to complain?” There are several options for MGTS clients: by telephone (and you can reach the operator from both a mobile and a stationary device) and through office staff.