Life subscribers may have questions requiring consultation with an operator’s representative. But not everyone knows what number you need to call to solve problems.
How to contact?
If you need an information and consultation center, then you don’t have to figure out how to call the Life operator for a long time. To do this, from a mobile phone in which a SIM card of the specified telecommunication company is inserted, you need to dial 5433 and press the call button. After that, you will be taken to the voice menu.
If this is your first time calling, you will be asked to select a language for communication. If you press “1”, then the robot will speak Russian, if “2” - in Ukrainian. When making repeated calls from the same number, you will automatically listen to information in the previously selected language.
Menu Features
Having figured out how to call the Life operator (Ukraine), and having dialed 5433, you can listen to information about current current promotions. You can also find out information about the number, balance,
special offers and tariff plans, set up automatically Internet, MMS or get help.
The Life operator allows you to find out information about new tariff plans and the conditions for their replacement. Often, just dialing this number is enough to familiarize yourself with the most favorable conditions for roaming or international calls.
If you need to deal with a SIM card, solve coverage issues or contact the operator, you need to press the "5" button on the telephone keypad. After that, you will be taken to another voice menu. In order to talk not with the robot, but with a living person, you will still need to press the “0” button.
Communication with the operator
Quite often, people who figure out how to call the Life operator have questions about withdrawing funds from their accounts, connecting to the Internet, or the need to disable certain paid services. Also, sometimes it becomes necessary to lock / unlock a SIM card. In addition, by calling the specified number you can find out about the network coverage, find out whether it is planned to appear in certain remote areas.
For some, problems arise immediately after acquiring a starter pack, for others, after several years of using it. Often they appear after changing tariff plans. In this case, the operator will help to find out whether it is legitimate to deduct funds from the account and familiarize you in detail with all the conditions.
Connection to the information and counseling center
It is worth noting that any call to Life is not charged. It runs absolutely free. The robot also asks if you want to evaluate the quality of technical support. According to the observations of subscribers of this operator, the connection with the consultant is faster if you agree to conduct the assessment. Although it cannot be ruled out that this may be a subjective opinion.
It happens that a connection with a consultant is carried out in a few seconds. But sometimes there can be so many calls that you have to wait half an hour. Try to dial this number at a time when most people are at work. Indeed, during the lunch break and in the evening hours there is a maximum number of calls. The consultants are extremely busy and cannot answer everyone at the same time. The easiest way to get through in the morning or at night. Communication works around the clock, so you can call the Life operator at any time.
Calls from SIM cards of other operators
Sometimes there are situations when it is necessary to contact a representative of the Life Information Consulting Center, but there is no SIM card for this telecommunication company. In this case, you can call from a regular
landline phone. You can also dial a number from SIM cards of other operators.
You just need to find out how to call the Life operator. To do this, dial 0-800-20-5433. You need to call the same number when your SIM card is blocked for certain reasons. The consultant will help to find out if there is an opportunity to rectify the situation and unblock it.
Other features
In order to solve many issues related to the use of the Life network, it is not necessary to contact the operator. Most problems can be dealt with simply by listening to the information menu and selecting the appropriate item in it. With the help of voice prompts, you can not only check the balance, understand how to replenish the account, but even change the tariff plan.
There are also a number of special service numbers. Knowing them, you do not have to constantly remember how to call the Life operator.
For example, to check the balance, just dial * 111 # and press the call button.
If you type on the keyboard * 124 # and call, you will be taken to the services menu.
In addition, without operator assistance, you can set call forwarding to certain numbers. To do this, dial * 21 * [the phone number to which the call should be redirected] #.
Also, each subscriber has the opportunity to determine in which cases he needs forwarding. For example, if you type ** 67 * [the phone number to which the call should be redirected] # on the keyboard, calls will be forwarded only if your line is busy. The combination ** 61 * [phone number] # is useful in cases where you need to redirect a call to which you did not have time to answer. A ** 62 * [phone number] # come in handy when your device is out of range of the network or just turned off.
Canceling all types of call forwarding is also quite easy, you just need to dial ## 002 #.
By the way, with the help of a special service team, you can also transfer money to the account of another subscriber. To do this, dial * 111 * phone number * amount # on your device and press the call button.