Information on expenses and paid actions on the Tele2 subscriber’s number can be viewed in order to find out the charges or monitor the activity on the number. If you need to clarify information about how much money was spent on communication services, then it is not necessary to use the Detailing service (listing of Tele2 calls and data on other operations on the number).
It is enough to use any of the personal account interfaces (mobile application, website) - already on the initial page of the service information on expenses for the current month will be available. To view data for previous periods, the client just needs to specify a specific month. In addition to the summary information, information will be given on what services how much money was spent. However, if a printout of Tele2 calls and detailed information about paid actions and charges from the number are required, then the Details service will not be possible.
What information is displayed in the drillthrough?
Any subscriber of the operator considered in the current article can use the service by independently choosing the most convenient option for receiving data. The listing of Tele2 calls implies the provision of the following data regarding the client’s account:
- type of service (call, message, Internet, regular payment, ordering content);
- volume of service (number of minutes, Internet traffic);
- cost of service (final, taking into account the cost of the service and its volume);
- operation time (actions on the number);
- phone numbers of persons who made a call or sent a message (at the same time, details about the failed call will not be displayed in the details, i.e. if it was not possible to reach another subscriber, only the services actually used are displayed here).
Detailing Options
The listing of Tele2 calls can be ordered and received in two ways:
- through any interface of your personal account (web or mobile application);
- in the office of sales and customer consulting "Tele2" (on the official resource of the company for each region there is information about the addresses of salons and their operating modes).
Is there a difference between these options in terms of using the Detailing service? What option should you choose to receive information?
Listing of Tele2 calls over the Internet
This option is suitable for the following categories of customers:
- who does not want to spend money and time on a trip to the sales and service salon;
- who does not plan to pay money for receiving information;
- who wants to receive information about calls and other types of services on the room for a period of six months.
With the first paragraph, everything is quite transparent - it is not always convenient to contact the company’s offices. The second point should be clarified, the fact is that a listing of Tele2 calls is provided free of charge via the Internet. Thus, when choosing a service on the site or in a mobile application, the client does not have to pay. This implies the receipt of data for a month (there can be only six such months). If you need to get information for an earlier period, then you can’t do without a visit to the salon.
A printout of Tele2 calls for free via the Internet can be ordered as follows: by visiting your account on the operator’s website or by opening the application for mobile gadgets, go to the “Costs” section and click on the “Details” button. Since the report will be sent by e-mail, you should definitely indicate your address in the appropriate field.
Getting details in the sales and service salon
If it is more convenient for the client to get into the Tele2 operator’s salon and receive a report on paid actions on his number “on hand”, then the following nuances should be taken into account:
- data is provided only to the owner of the SIM card (you should have an identification card with a photograph with you) - a printout of the Tele2 calls of someone else's number through the salon cannot be received;
- the cost of the service is thirty rubles - when generating a report for one calendar month (thus, if you need to get a report for seven months, it is easy to calculate that the service will cost 210 rubles); the cost of detailing in different regions of the country may vary;
- only for the last three years information on actions on the number is provided (for 36 months); whether it is possible to obtain data for a longer period, should be specified in the office.