Megafon, like other operators of the Big Three, has branches throughout Russia. In each region, accordingly, there is a contact center, as the number of subscribers does not allow to quickly serve everyone using one office.
Each subscriber can contact the support service through 0500. In this case, the number is automatically assigned to any region, and the person gets to his "operator".
For example, if a Megafon client (North-West) decides to call the operator while in Novosibirsk at 0500, he will contact his native branch, not Siberian, or it will not be possible to make a call.
Who works there?
First of all, it should be noted that in the KC (contact center) people work mainly young. The specialist’s task is to advise the subscriber on his number, services and tariffs.
Moreover, the employee’s conversation time with the subscriber is limited to 2.5 minutes (according to internal instructions).
Therefore, before calling the operator (Megafon, North-West), you should clarify your question, and not think what you need to ask during communication.
Opportunities
You can call the CC for any reason related to communication services. You can dial 0500 even from a number that was blocked for loss or voluntarily for 6 months. It is also possible to contact the call center for free if the money runs out on the number.
All this is provided to the subscriber if he is in the home area, that is, in that region of the Megafon company (North-West branch), the operators of which connected a SIM card.
Write-offs as one of the reasons for the appeal
In the event that the subscriber has problems with the fact that money is debited from the account, the operator simply needs to call. "Disappearance" can be explained by the fact that there are subscriptions on the number that the client himself accidentally connected. Such paid content is disconnected from the number and a ban is placed on the activation of such services.
There are cases when subscribers accidentally change tariffs or turn off services that represent discounts on SMS, calls or the Internet. It turns out that a person uses the same way, and money is debited in a larger amount. This is not very pleasant, but you can solve the problem by calling the operator in the North-West branch of Megafon OJSC.
Specialist Features
It should be remembered to all subscribers without exception that a KC specialist will never be able to establish the Internet, restore a lost SIM card, or solve the client’s financial problems here and now. Employees who respond to people are consultants to Megafon (North-West). How to call the operator to leave a request will be indicated later.
If, for example, a base station breaks down in a certain area , which distributes the signal, the specialist will not go and make sure that people living in this place have a connection. He can only send information to other specialists about this.
In the same way, monetary issues are resolved. If a subscriber, for example, went abroad and went on the Internet there for 5 minutes, a rather large amount can be debited from him.
As a rule, the owners of SIM cards themselves must personally contact the communication salon and connect the services associated with international roaming at the Megafon office (North-West branch). A specialist tells about the cost of communication abroad.
If the subscriber still additionally called the CC for clarification, but did not attach importance to the recommendations of the employees, he will be refused a refund. All dialogs are carefully checked, in addition, they are also recorded in the CC. Therefore, it will not be possible to deceive the financial department of Megafon (North-West).
How to call the operator regarding services
By contacting the company by phone, you can disable or activate the services. In addition, the specialist will tell you which option will be more convenient and profitable, or will offer a service that reduces the cost of non-communication, which the subscriber did not even suspect.
The principles of services themselves throughout Russia at Megafon do not differ. There is a difference only in cost and number of incoming minutes, traffic or SMS.
The unification was made several years ago for the convenience of subscribers, KC specialists and communication salons. Previously, the options provided for subscribers of Kemerovo and Vladikavkaz, for example, were so different that often there was a misunderstanding.
Payment activation
Separately, it should be said about the provision of promised payments and credits of trust to subscribers' numbers through a contact center.
In general, these features are available to customers only on the basis of monthly expenses by number both in their native region (North-West Branch of Megafon) and in other areas and entities.
You can activate the payment for a certain amount of money and use it, and repay it within 7 days. Or you can go negative to a certain amount (also fixed).
The operator whom the subscriber calls is unable to charge another promised payment if one is already spent but not paid. Even if the subscriber has a salary in a couple of days or he promises that he will definitely return the money soon. This is due to a lack of understanding of what, in fact, is included in the duties and powers of the KC specialists.
Subscriber Data
The need to provide personal data to which the subscriber number is registered deserves special attention. Some subscribers, being interested in the number from which they are calling, or in another number, refuse to give their passport data or a code word, or do not specify this before calling the operator (Megafon, North-West).
Meanwhile, this is necessary for identification, to be sure that it is the owner of the number that is calling. Unfortunately, not only relatives and friends, but often just acquaintances to whom the passport is available, have information about passport data that only a person should know.
When applying for a broken Internet, there are also difficulties with particularly vigilant subscribers. This is the exact address of residence.
Customers must remember that specialists need this information in no case for personal purposes, but to determine which base station serves the subscriber of Megafon (North-West).
How to call an operator in roaming
In guest networks, subscriber support also exists, as it is especially necessary for people who have left the home region. When traveling in Russia, subscribers are advised to dial the long federal number 8-800-550-05-00.
When roaming outside Russia, the following question often arises for a Megafon subscriber (North-West): how to call the operator? For a call you need to use the numbers + 7-928-111-05-00, since 8-800 will not work abroad or can be perceived by the guest network as an outgoing international one.
When dialing + 7-928, a system call is automatically made to the client. Incoming calls from the operator for subscribers in international roaming are free.
Who is it for?
The information provided here is useful not only for beginning operators of the KC, but also for subscribers, since the issues discussed above are very important. In general, when buying a SIM card, you must immediately resolve all issues so that later there will be no misunderstanding.
If problems still arise, you need to call support and talk to a specialist who knows everything about communication services, for example, Megafon (North-West). The telephone number of the operator (reference) of another branch, if the subscriber has a desire, is provided by an employee of this CC or the specialist will connect the client himself.
It is also worth noting that, having reached the operator, it makes no sense to ask to connect with a senior specialist or with another department.
This is physically impossible, because the employees who serve the North-West branch of Megafon OJSC do not have such a function, and all issues are resolved on the "front line". If necessary, an application is drawn up.