The MTS Contact Center, as well as a large number of different self-service services, are designed to make the process of managing your personal account, tariff and options as simple and convenient for all categories of customers as possible. Someone prefers to carefully read the terms of the services offered in a calm environment, and for some reason it’s easier for someone to call the MTS contact center and talk to a living person who will explain everything.
What might be needed?
In fact, you need to contact your operator at least once every six months. The mobile communications market is such that customers are constantly being offered new and more favorable conditions for cooperation: tariffs, services, gifts and bonuses. But automatically the transition to them does not occur, in order to save money, you will have to check from time to time to see if something has appeared that can make communication expenses more rational. After all, you can significantly save by finding suitable conditions for cooperation.
Why call?
Different situations happen in life, and sometimes you need to urgently establish a connection with your mobile operator in order to discuss certain issues, activate or deactivate services, or perform some other actions. In this case, it is completely optional to call the contact center. MTS, for example, makes it possible to use the "Internet Assistant" with access to the network, with which you can solve most of the problems that arise in a few minutes. In your account on the operator’s website, you can easily and quickly receive call details, change the tariff plan, connect the necessary services and disable unnecessary ones.
In addition, if you do not have access to the Internet, you can usually use the "mobile assistant" by calling 111 from your phone. The automatic system will tell you what services and how you can use. You can still access your account management through payment acceptance terminals, via SMS messages or by installing a special application.
Many operators have similar services, and MTS is no exception. However, as a rule, the list of services available through self-service systems is rather limited. Sometimes there is simply no time to understand how it works, there is no access to the network or the ability to use these services. In the end, there are certain categories of people who find it easier to call and talk with the operator. They are the ones who call the MTS contact center.
On Russian territory
The main number that should be remembered by the customers of this operator, located within the territory of the Russian Federation, Ukraine and Belarus, is 0890. This combination of numbers dialed on any phone connected to the MTS network will display the caller in the auto-informator menu, with which you can find a solution for all the most common problems. A call to this number is absolutely free for MTS subscribers, so there is no need to worry at your own expense.
Also, at any time, you can express a desire to talk with a living person to consult on any issues. From landline phones, as well as devices connected to the network of other operators, you can dial another number of the MTS contact center - 8-800-250-0890 - the call will also be free.
Abroad
While on vacation, a business trip or just abroad, you can suddenly find some problems - this happens often. For example, from the account
money literally disappears, and maybe roaming is not connected, and now the device does not work. What to do, especially if there is no access to the Internet? After all, calling from abroad is so expensive, after returning you can get a bill for a tidy sum!
In fact, even from abroad you can call the MTS contact center for free. The phone number in this case will be: +7 495 766 0166. All questions will be resolved quickly, so that the impressions and memories of a trip abroad will not be overshadowed by communication problems.