In the article, we will consider how to return a card from a Sberbank ATM. When using the self-service machine, situations are not ruled out in which it may not return a bank card. In the event that the ATM was jamming plastic, what should the client do to adequately get out of this situation and not panic? How to return a card from Sberbank ATM?
Why do vending machines delay the card?
As a rule, the banking system works smoothly, but you cannot insure yourself 100% against failures. A striking example of such a failure is a delay in a Sberbank card by an ATM. What to do? First of all, do not panic, because nothing terrible happened, you just need to follow simple instructions and your money on the card will remain safe.
Such a device can jam a card for various reasons. The most famous is three times the incorrectly entered password. True, with modern self-service payment machines, after the third regular attempt, as a rule, a refund is made. Today, the main factors are:
- The citizen did not have time to pick up his plastic. About forty seconds are allocated to the procedure. After that, the device is placed in a special compartment. If this happened, then do not worry. Given that the extradition operation was interrupted, the funds will immediately be credited back to the account.
- The product has expired and the bank, therefore, takes it away so that the customer can apply for a reissue.
- In the event that a person has past due or unpaid debt obligations, then the payment instrument may soon be withdrawn.
- There was a technical or informational malfunction in the machine.
In a situation where the plastic is stuck, you need to call the phone number that is displayed on each device.
What should I do if the plastic remains in the ATM?
So, how to return a card from Sberbank ATM? Faced with the fact that the terminal, you can say, ate a card, who to contact and where to call directly depends on the device used. In the event that it belongs to Sberbank, then you should call the Contact Center to block.
This can be done independently using a mobile bank. The specialist needs to receive instructions on how to proceed. As noted earlier, the telephone numbers of the technical service are written on the device. They can also be used to clarify at what particular moment the loading of cash into the device occurs. In the event that it belongs to another institution, then they must be called.
If a person has forgotten a card at a Sberbank ATM, how to return it is important to find out.
Appeal to the bank
After that, you must contact the department directly to write a return application, the blocking procedure and re-release or any other manipulation, according to the employee’s advice. It should be noted the time when the ATM did not return the plastic, the statement must contain such information without fail.
This is also necessary in order to track which operation was taking place then. This is necessary in order to complete it correctly or cancel it altogether. In a number of situations, this also helps to identify fraudulent transactions on products that occur after they are lost. It is in connection with this first thing that we must block it. One of the most common reasons for not returning is an incorrectly entered code.
How and when can I take a card back at Sberbank?
If a card was jammed at a Sberbank ATM, how to return it? In the event that plastic was jammed at the Sberbank ATM, first you need to click the "Cancel" button or, in another way, Cancel. The device may deliver the product with a certain delay due to a technical failure. We must wait at least fifteen minutes.
If there are no results, it is important to complete the following several steps:
- If you try to get plastic back at the Sberbank office during business hours, you need to contact the hall managers for help. It is very likely that the problem will be solved on the spot.
- On the case you need to find the support service number. On it you can contact the operator and explain to him the problem. The employee will tell you all the conditions with the address of the office where you will have to apply with your passport, and also will temporarily block it in order to protect against unauthorized interference.
At the service office, Sberbank employees will tell you what to do in order to return the plastic. If you manage to withdraw the payment instrument on your own after that, you need to go to any of the branches, and then write an application to unlock the card. When there is no time to wait for a solution to a problem, you can reissue it on the website of this financial institution or in the office. How to return a Sberbank card from an ATM yourself?
The algorithm of actions with ATMs of third parties
When the device of a third-party institution is not going to give plastic to a person, it is necessary to act according to the same algorithm: blocking, after that a call to the organization serving the device and re-issuance as an alternative for prompt resolution of the problem. When the ATM did not return the Sberbank card, not everyone knows what to do.
Decision Dates
The period allotted for the return of the card to the holder directly depends on the service schedule for which the corresponding ATM operates. The maximum time in Sberbank, as a rule, is fourteen days. If this problem was caused by a device that is being discussed by a third-party organization, then the process may be even longer. For these reasons, you should think about the possibility of renewing the plastic, which usually takes only ten days. This method will allow you to quickly return to using the usual card options.
Cash withdrawal
It is now known how to return a card from Sberbank’s ATM if you didn’t take out the card on time. For situations in which you need to cash funds from your account, which is attached to a bank card before it is returned, the following solutions are provided:
- To remove finances at the cash desk according to the passport.
- Transfer using Sberbank Online to another plastic, which is executed in the same or in a third-party bank. In the second situation, a commission will be charged from the client. True, this method is applicable only if the card is not blocked.
Sometimes a delayed product is destroyed without the possibility of a return. This is done for security purposes, in connection with this it is worth preparing for a similar scenario, too. Whatever the malfunction of the ATM was not caused, if the option called “cancel” does not help and the device is not going to return the card, you should immediately call the hotline and block it. This security measure will make it possible to save funds by preventing the theft of money. We examined how to return a card from a Sberbank ATM.