Telematics is one of the rapidly developing areas of telecommunication services. Her prospects are also quite bright and promising. In this article we will understand what it is - telematic communication services, services, and also what are the basic rules for their provision in the Russian Federation.
The concept of telematic communication services
Telematics, telematic services is a type of communication based on remote access to information. An exception is telephony, because it still requires intermediate data processing.
Today telematic services (data communication services ) are one of the fastest growing. In European countries, their market is growing annually by 400%. In Russia, where they first learned about telematics in the early 2000s, the increase in the number of new operators is estimated at 30-50% per year.
Telematic services are used today in the technical, scientific, social sphere. All methods of obtaining and storing information - from voice mail to distance higher education - are somehow connected with them.
Variety of telematics services
Answering the question: "Telematic communication services - what is it?", We distinguish between the segments of their application:
- information systems;
- digital services (Internet, Internet television, telephony);
- remote control, maintenance (scientific nanotechnology, medicine, auto industry).
The main areas of use of such services are as follows:
- Robotics, nanotechnology;
- navigation (Glonass, GPS);
- management of equipment and data transmission in industrial and other corporate systems;
- online training, distance learning courses, lectures, consultations;
- various Internet services (online services, website hosting);
- IP-telephony, SMS services and services, voice mail, etc.
Telematics Services
(telematic) services - telecommunication services that transmit information through the networks of the latter. These do not include telegraph, telephone communication, but such services include the service of voice messengers, electronic messages, video and audio conferences, facsimile service and other types of access to data stored in electronic form.
If we turn to the history, earlier, by providing telematic communication services, they meant services that remotely manage varieties of resources through communication networks. Today, TM is considered a question-answer interaction between a specific user and a specific service according to the protocol. This is a HTTP session with the server, and sending / receiving POP3-IMAP4 e-mail messages, and DNS domain name queries.
Telematic communication service providers provide them by connecting their nodes to data networks. For such activities, regulated by the Federal Law "On Communications", you need to obtain an appropriate license.
Terminology of TM services provision rules
The rules for the provision of telematic communication services is a decree of the Government of the Russian Federation No. 575 (September 10, 2007). The latest edition touched him on 02/03/2006. Let's analyze the important concepts, the essence of which this document reveals:
- subscriber - a person who uses telematic communication services on the basis of a reimbursable agreement to provide them, having a unique identification code;
- subscriber terminal - all software and hardware used by the subscriber when using TM services for receiving, transmitting, displaying and storing data contained in the information system;
- subscriber interface - technological settings of the parameters of physical networks that are designed to connect the subscriber equipment and the communication node for transmitting operator data;
- subscriber line - a network connecting user equipment with a communication center of a certain TM-operator;
- information system - all the information in the databases, as well as technical means and information technologies that ensure its processing;
- exchange protocol - formal rules and conditions governing the requirements for electronic TM messages, as well as for the exchange of the latter;
- network address - a unique number that is assigned to the subscriber terminal and other means of communication included in the information system;
- tariff plan - price conditions set by the operator for using a certain telematic service;
- electronic message - a telecommunication message with data structured according to the exchange protocol, which is supported by both the information system and the subscriber terminal;
- spam - electronic message created for an indefinite number of persons, sent from an unknown addressee to a subscriber, without giving consent to the latter;
- unified index - a specific set of characters that identifies only one information system on the network.
All these concepts, dictated by law, somehow help to understand the question: "Telematic communication services - what is it?"
Important provisions of the rules
At the very beginning of the above document, the most important general laws for both the subscriber and the operator are listed:
- In the "subscriber-operator" relationship in the Russian Federation, only the Russian language is used.
- The duty of the operator is to maintain the secrecy of the communication of subscribers.
- Data on the TM services provided to the subscriber should be available only personally to him or his authorized representatives. Third parties can learn this information only with the written consent of the user or in cases stipulated in the legislation of the Russian Federation.
- The subscriber’s consent to the processing of his personal data as part of the operator’s charging of TM services rendered is not required.
- The operator has the right to suspend the provision of TM services for the time of unforeseen emergencies of various nature.
- The operator is obliged to bring to his subscribers information about the emergencies, rules of conduct, rescue plans in its conditions - all the information provided to him by the Russian Emergencies Ministry.
- Unless otherwise provided by contract or law, the operator must provide TM services around the clock.
- The operator must have a technical support center for users, which can provide both paid and free reference services for subscribers.
- Around the clock and without charging, the operator must provide the following: information on the TM services provided, tariff plans, service territory; for a particular subscriber - the state of his personal account, the receipt of applications for technical network failures, data on the settings of his terminal.
- The agreement between the subscriber and the operator necessarily includes: information about the operator, details of his license, listing and description of the TM services provided to a particular user, conditions of the selected tariff plan, payment methods and procedure, technical support center contacts, services inextricably linked to basic, additional operator obligations.
Other provisions of the rules for the provision of TM services
The full text of the document also provides the following information:
- terms of the contract document between the operator and the subscriber, the procedure for its conclusion;
- rules governing the implementation of the terms of this agreement, the procedure for the implementation of its paragraphs;
- settlement form, payment procedure for TM services;
- conditions governing the termination, amendment, suspension (including temporary) of the contract;
- claims: order of presentation and consideration;
- mutual responsibility of the operator and the subscriber.
TM services, therefore, are one of the most popular and rapidly developing in the world market. Telematic communication services (what it is, we have examined from various aspects) are regulated in our country by a set of strict rules that introduce certain responsibilities for both the operator and the subscriber.