This article will discuss the features of the provision of services in hotels. The classification of hotels indicates the quality of rooms and the services offered.
Let's consider in more detail.
The hotel room refers to the accommodation service. The room is usually multifunctional. Different hotels have different room categories. Regardless of the category, in each room are obligatory: a chair or an armchair, a bed (with clean linen), a table, a wardrobe designed for clothes, a wastebasket, lighting (at least general). In addition, there must be information about the hotel itself with an evacuation plan.
Other services that complement the required minimum are also possible: a swimming pool, conference rooms, sports equipment, dry cleaning, car rental, medical services, a hairdresser, and more. It depends on how they are formed and decorated: what type of enterprise the company will be: a sailor, fleet, boat, rotel, guest house, guesthouse, hotel-garni, motel, etc.
For a more convenient definition, classification features have been created (classification of hotels). We single out the most used ones.
1. Levels of comfort - a comprehensive criterion, its components:
- condition: the area of rooms, the number of single multi-room rooms, the number of apartment rooms, the absence or availability of communal amenities directly in the rooms;
- condition of inventory, furniture;
- catering facilities (their availability, condition);
- the condition of the building itself, the arrangement of the territory adjacent to this building;
- technical equipment information support;
- Additional services.
Each state has a different approach to understanding comfort, so a single classification of hotels does not exist. However, there is a standard classification.
2. Number of rooms - the number of seats that can be offered at the same time.
Conventionally, hotels are divided into:
- small - (up to 150 places);
- medium (up to 400 places);
- large (more than 400 places).
3. Functional purpose - the decisive criterion, divided into two groups: target and transit. Transit (service during a short stop, with limited comfort) and target:
- for business purposes, to serve those on business trips;
- for relaxation (usually resort).
4. Location and view from the room.
5. Duration of activity (year-round, seasonal).
6. Food Security:
- “all inclusive” (in addition to accommodation - four meals a day, drinks (including alcohol);
- full board (in addition to accommodation - three meals a day);
- half board (in addition to accommodation - two meals a day);
- Only accommodation, breakfast only.
7. Stay by duration:
- long;
- short-term.
8. Price range:
- up to 35 ye - budget;
- up to 55 ye - economical
- up to 95 ye - medium;
- up to 195 first-class, apartment;
- up to 425 ye - fashionable.
International classification of hotels.
1 star. Built from inexpensive materials, with furniture and equipment (beds, linen (set), bedside table, wardrobe, hangers, chairs, a table, curtains (thick), glasses, an ashtray, a mirror, “remove” and “do not disturb” labels (mandatory for any type of hotel.) The rooms must be cleaned daily, linen should be changed every three days. If the hotel has more than 3 floors, it is necessary to have an elevator or escalator. The number of showers and toilets is calculated one for 5 rooms.
2 stars. Built from functional materials (optionally expensive). The area of the rooms in squares: single - from 9, double - from 12, triple - from 16, quadruple - from 18. Minimum equipment is identical to the category "1 star". Must have a washbasin, half of the rooms have a bathroom. For other rooms, shower and toilet are shared.
3 stars. Organically written out in architecture. The rooms and public areas must have decorative elements. Bathrooms are equipped with equipment of average quality and cost, the floor and walls are covered with waterproof material, without flaws. An elevator is required (if more than 3 floors). Parking. In the rooms: telephone, refrigerator, color TV, shower or bathtub (water both hot and cold), toilet. Equipment respectively category "2 stars". The area of the rooms in squares: single - from 10 and double from 14. On the territory - a cafe or restaurant. The linen in the room should be changed daily. Services: dry cleaning, iron, tours, guide, translator.
4 stars. Organically written out in architecture. Stylish design. Building materials are high-quality and expensive, as well as equipment and furniture in the rooms, which are in excellent condition. The area of the rooms in squares: single - 16, double - 20. The equipment in the room corresponds to the first three categories, but the quality should be higher.
5 stars. The interior design is exceptional. Entrance halls, lounges and rooms feature original works of art, decoration, ceramics, tapestries. The atmosphere should be respectable. The equipment of public premises, and rooms, and bathrooms, is made of the best materials, the character is exceptional, special and is in perfect, impeccable condition. The area of single rooms is 18 squares, double rooms are 25 squares. Bathroom from 5 square meters. Each room includes: washbasin, shower, bathtub (with floor heating); air conditioning; TV; telephone; fridge, bar, safe. Remote light switches. Sound insulation increased. Signaling. Furniture: beds, chairs, armchairs, tables (writing and magazine), a full-length mirror, dishes (to the mini-bar), hygiene products, hair dryer, towels (bath, 4 pcs.), Bathrobe, slippers. The hotels of the last two categories must have: a hairdresser, shops and kiosks, a business center, a swimming pool, a sauna, a medical center or office, restaurants (several rooms), bars, a night club. Daily cleaning (including linen change). Laundry (execution up to 12 hours), ironing (execution up to 1 hour), dry cleaning (execution up to 12 hours), secretarial and translation services, round-the-clock currency exchange, car rental (parking and delivery of the car is carried out by staff), a meeting and departure are arranged, booking places in the restaurant, booking tickets, etc. Staff must be fluent in at least one foreign language.
The classification of hotels by stars has an alternative (alternative system). Accordingly, "stars", starting with five stars: Superior Deluxe, Moderate Deluxe, Superior First Class, First Class, Limited-Service First Class, Moderate First Class, Superior Tourist Class, Tourist Class, Moderate Tourist Class.