Periodically, subscribers of mobile operators, including Tele2, have to deal with the problem of incomprehensible debiting of funds from their account. Often the reason for this are all kinds of subscriptions that are connected to the room. Whether they were connected by the subscriber himself or by the mobile operator is not always true. We will describe in detail in this article how to get rid of unnecessary information packages and how to disable all subscriptions to Tele2.
What is entertainment content and how can it be connected?
Subscriptions mean additional services that are connected to a number and provide an opportunity for customers to regularly receive certain information (for example, jokes, news, +18, horoscopes, various offers, etc.) on a paid basis (the monthly fee for such packages can be daily, monthly or completely arbitrary).
The connection of such content distribution can be initiated both by the user himself and by the specialists of the customer service as part of the planned calling of subscribers. Independent connection is made:
- by entering a specific combination of characters on the telephone keypad;
- when specifying a phone number on the Internet, on a portal providing such services (the user does not always notice information that subscription activation is carried out on a paid basis).
How to disable all subscriptions to "Tele2" yourself
A fair question arises: can a subscriber who has activated this type of service himself get rid of them personally? Do I have to contact customer service specialists to stop writing off my account? The answer will depend on whether the subscriber knows which subscription he connected to his number.
If the activation was unintentional and the client found out about the availability of some service only after the balance was reduced, then contacting the Tele2 customer service specialists would be inevitable.
Checking the list of connected services / packages / subscriptions
To determine what exactly caused the disappearance of funds from the account, you should look at the information about the number and find out if any additional options are activated. You can check this information in several ways:
- via the Internet, by going to your personal account (on the official website of the mobile operator or through the mobile application) using the phone number
- through the "Tele2" contact center (for existing subscribers, a single number is provided for calls to the support service - 611; it is not necessary to wait for a specialist's response, you can use the services of an automatic informant);
- by entering special commands * 153 # and * 144 * 6 # (in this case, the information will be displayed on the screen of the mobile device).
If during the check of the list of services it was not possible to identify additional options for which money could be debited, then it will not be possible to independently answer the question of how to turn off all subscriptions to Tele2. However, you can order a drilldown (a document with a detailed description of all write-offs of funds from the account for the specified period), which can help determine why the balance has changed.
Attention! Detailing service is paid.
When is specialist help needed?
If it is not possible to clarify the situation with the availability of subscriptions and debiting money from an account, it is quite reasonable to involve a customer service specialist or an office employee to view information by number. Seeking help makes sense in no time.
The specialist will look at the information by number and tell you how to disable all subscriptions to "Tele2". In some cases, only the operator can deactivate the hated service.
User Actions
Let's see how to disable all subscriptions to "Tele2" immediately on their own. Additional services are connected using a certain sequence of actions (entering a combination of characters, indicating a number in the form of a website, etc.). Thus, it turns out that to deactivate each subscription and service, certain operations are required. And this means that the question of how to disable all subscriptions to Tele2 with one team is not entirely correct. Even a customer service specialist will not be able to answer it. Below is a list of commands that can be used to disable paid newsletters:
- "You are an eyewitness" - * 144 * 1 #.
- "Chameleon" - * 110 * 20 #.
When you receive daily messages containing a horoscope from the three-digit number 396, you can turn off the newsletter only through "My Topics" in the mobile application or through a contact center specialist (you can reach them by phone 611).
Service management
Now we find out how to disable all subscriptions to "Tele2" via the phone on which the mobile application is installed. What do we need to do? The official application of the Tele2 company installed on a mobile device can be used not only to view connected services, but also to manage them. Some subscriptions may also appear in this list. It’s quite simple to connect or refuse to use packages or services, you just need to follow the prompts of the application. This method will allow you to avoid a visit to a company branch or a call to a contact center. You can download the mobile application through the device store (PlayMarket, AppStore, etc.). Its installation and use are free.
What Tele2 services may be useful to subscribers
After the question arose about how to turn off all subscriptions to Tele2, you can think about connecting really useful services that will add a number of advantages. Here is a brief description of some of them.
- Conference call . A service that will be popular among business people who need to communicate with several people at once. It is provided completely free of charge and can be controlled by the user independently. To enable it, you need to dial the following sequence on the phone: * 107 * 4 * 4 * 1 #, to disable it, replace the unit with “2” at the end of the command. You can also manage this service through a customer service specialist.
- Refusal to receive informational SMS and MMS messages . Another option that may be interesting for those who are tired of various info-mailings. It is also self-managed by the user. Its activation is possible through the mobile application and personal account, as well as through a specialist customer service.
Conclusion
In order not to think about how to turn off all subscriptions to Tele2 from your phone, you should carefully consider all messages received on the device and portals that offer similar services. Careless entry of a number can lead to regular deductions from the account of funds. And the solution to the problem of disabling subscriptions can last indefinitely. You should also periodically check the set of services and subscriptions that are connected to the room. To do this, there are a number of convenient methods and tools, ranging from a mobile application to an autoinformer, which is available to subscribers by calling 611 before connecting to a specialist. Choose a convenient option for you to exercise control over the funds available in the account.