Using online services of the largest bank in the country, customers send funds to each other, pay for communal services and repay loans. Sberbankās Internet accounts and car payments cannot be imagined without the Mobile Bank service. But not all cardholders know how to check if Sberbankās Mobile Bank is connected. There are several easy ways to do this.
Features of the "Mobile Bank" from Sberbank
This is a service that allows customers to receive notifications for transactions on the Internet, send quick transfers and payments, and learn about the latest transactions on the card account.
There are 2 service packages: paid, the cost of which is 30 or 60 rubles per month, depending on the type of card, and free, or economical. The choice of tariff depends on whether the client wants to receive SMS about the account balance after each incoming and outgoing transaction.
The economical tariff involves SMS when entering Sberbank Online and performing operations: sending payments to customers by the number "900", clarifying the balance of the card and the "Thank you" bonus program. It is free, because the client does not receive messages related to changing the credit card account.
Without this, you cannot transfer to another client, use Internet banking and connect auto payments to the card. Therefore, it is very important to know how to check if Sberbank's Mobile Bank is connected.
Verification Methods
For the convenience of customers, there are several ways to verify information. The cardholder chooses which option is comfortable for him.
How to check if Sberbankās Mobile Bank is connected:
- Via SMS to the number "900".
- By phone support.
- Through Sberbank Online.
- Using a mobile application.
- In the office of the bank.
Any way to check SMS alerts is free. For some options, you need to have a passport with you (in order to pass the identification of the client).
How to check alerts by number "900": instructions
The easiest and fastest way to check if Sberbankās Mobile Bank is connected is to send a message to 900. This is the official short number from which the client receives notifications from a financial institution.
To check the connection of "Mobile Bank" using the number "900", you must send an SMS with the word "Help" to the specified phone number. If the service is active, then in response to the SMS the client will receive information about the services of the service.
In order to get information about the "Mobile Bank" on all cards of the owner, you need to send the number "5" to "900". In the response SMS will come a list of connected cards.
SMS to the number "900" is paid according to the tariff of the mobile operator. Sberbank does not charge for sending notifications to its number.
Contact Support
When calling the support service to check the Mobile Bank service, the client must have a card and passport on hand, as well as know the code word. This is the control information that was indicated when applying for a credit card. It is necessary to identify the subscriber.
A call to support is free. Contact numbers are indicated on the back of the plastic card.
This is the only way to check if Sberbankās Mobile Bank is connected by phone. Operators can provide data on all cards and services connected to them only to the owner of the plastic. Support service is open around the clock.
Checking the Mobile Bank service via the Internet
To use the Sberbank Online service, an MB is required. Without this, the client will not be able to receive codes from SMS in order to enter the service and perform operations.
How to check if Sberbankās Mobile Bank is connected via the Internet:
- Enter username and password.
- Wait for the SMS notification from number "900" to arrive. If SMS has not arrived, it means that Mobile Bank is not connected to this number.
Through Sberbank Online, you can also check how many numbers and which cards are connected. To do this, go to "Settings" in the upper right corner, select the "Mobile Bank" section.
Data on all āMobile Banksā and cards with this service will appear on the screen. Information is provided free of charge.
Checking the service in the mobile application
A similar option is how to check if Sberbank's Mobile Bank is connected through the Sberbank Online application. It can be downloaded and installed for free on the AppStore and Google Play.
When entering, you must enter a code, which is a digital combination of 5 characters. SMS notification when entering the mobile version of Sberbank Online is not required, but within 15 minutes after entering the system, the client should receive a message from the number "900" stating that he has entered the Internet account.
The absence of a notification indicates that the client has not activated the SMS alert service with "900".
How to find out about the presence of a "Mobile Bank" in the office of the company
In order to check the service in the additional office of Sberbank, the client must have a plastic card and a passport with him.
How to check if Sberbank Mobile Bank is connected to a card in an office:
- Take the āHelpā coupon (if the branch is serviced by electronic queue, without it, go to any free window) and wait for the coupon to be called.
- Present to the manager a passport and a card on which information is required. It is also recommended to provide a phone number to which Mobile Bank can be linked.
Within 5 minutes, the office employee will provide data on all the cards and numbers on which the SMS informing service is active. Information is provided free of charge.
Information can be obtained only in the territorial bank in which the client has a bank card account.