We all heard about the quality of work of the Russian Post. And not only about its speed, but also the accuracy and care when handling our packages. How many jokes and jokes have we heard about this? And laughing at them, they never thought that this could affect us either. Imagine, you have been waiting for mail for a month, but it is not and is not. What then to do? You need to apply for a mailing item. But even in this situation, there are many nuances.
System
Before you go to your local post office and arrange a rout, you need to know a few rules. Mail is a government agency with clear rules, a system of fines and a procedure for interacting with customers. And people work there too. The same as we are. Therefore, if you come to the post office and start shouting something like: “Give me my package! I don’t know anything about it, I won’t tell you the name and address!”, In 100% of cases you will simply be sent home and will not talk. Now there will be a few rules that must be taken into account, without submitting the wanted item, and even before sending the parcel or order on the Internet.
- Forwarding liquids is prohibited. If your sender managed to persuade or give a bribe in Vladivostok, then a broken bottle that arrived in Kaliningrad cannot be the basis for a complaint, no matter how well it is packed.
- Do not ship perishable products. The situation is similar to the previous one. If you send, for example, five heels of bananas to Siberia, then you do this at your own peril and risk.
- Precious metals are also prohibited from shipping. The post simply cannot afford to insure such large amounts. You can send under the guise of "jewelry", but in case of loss, the amount of damages will be ridiculous.
It is for this reason that finding mail is often problematic. Just because of ignorance of the rules.
room
Let’s now talk about what allows people to track mail. This is a barcode (identifier, track number, track code). When you arrive at the post office for the package, you will be asked for the postal number. By naming it, you can easily find out the fate of the package. It is important to remember the following:
- The search for the postal item is not carried out by your surname or address of the recipient. How many namesakes are there in our country? How many identical streets? Remember the movie "The Irony of Fate ..."? It is too difficult and expensive to create a system that would, with 100% accuracy, allow you to find a package by last name. The base is shared throughout Russia. Therefore, all data is bound specifically to a specific unique identifier.
There are several types of barcodes.
- Interior. It consists of 14 digits and looks like this on the check - 115127 (80) 15138 4.
- International. To indicate parcels that are exported or imported by regular mail, a special encoding is used - YF123456789RU, where the first two letters are a code that indicates the type of parcel (letter, parcel, small packet), then comes a unique identifier of 9 digits, and two at the end letters denoting the sending country.
Repeat again. Even the Russian Post cannot help us without a track code. The search for mail is possible only with an identifier.
Sender
So, you sent a package to relatives in the village of Kukuevo. Two months have already passed, but they never received it. What to do? You need to apply for a mailing item. This is a simple matter.
- You will need your passport and departure number. In addition, it is very desirable to have a check proving your ownership of the shipped package.
- Arriving at the post office, you should ask the operator to check the location of the parcel by track code.
- If her location is unknown or has not changed for quite a long time, you can write a statement for the search.
- It is written in any form, but with the obligatory indication of the above data. Also, do not forget to leave your phone and home address so that you can be sent an answer.
- After the postal officers conduct an internal investigation and search for the postal item, you will be informed of the results.
- Remember: you can receive a refund for a lost parcel only if you sent it with a "declared value".
Recipient
If you are a recipient, your actions will be radically different. When delivering mail in Russia or from abroad, there are always control deadlines. For example, when ordering a parcel with EBay or AliExpress and choosing delivery by regular mail, you should remember that the period for such mail is up to two months! And yet, even with such huge deadlines, delays are possible. Remember the main rule:
- Only the sender can apply for a shipment! It doesn’t matter that you paid money for delivery and parcel. Until the moment you are handed it, it is the property of the sender. And to receive compensation for the loss can also only be the one who sent it. You can only get compensation from the one with whom you made a deal to buy goods. The post provides exclusively transport services and is in no way associated with any online store.
Based on this, if you think that your package has been lost, you need to do the following:
- Contact the sender. Most online stores and services maintain constant communication with their customers. It is beneficial for them to maintain their reputation.
- Describe your problem to him. Ask to know the fate of the package.
- If the parcel is lost, you can ask the sender to return the money to you, and the sender, in turn, will demand damages from the post office.
the Internet
In addition to everything described above, there is another way that the Russian Post offers us. The search for mail can be carried out independently, without getting up from a computer. If you have a track code, you can do the following.
- We go to the Russian Post page.
- On the left in the menu we find "Tracking of mailings" and click "Details".
- We enter our track code and anti-spam verification code.
- We look at the travel history of our parcel.
Remember, the Russian Post website works exclusively with internal mail and EMS items. If you used the services of any other express mail, you can track the package on their personal website or using the general tracking service, of which there are a lot on the Internet.
Order and terms
If you have been taken to extremes and still filed a claim in writing, then remember that the application is considered within 2 months. As in any other government agency, due to a clear hierarchy and paperwork, you will have to be patient. After submitting the application, be sure to save the coupon receipt with the reference number and the post office stamp. When ordering a parcel, be sure to find out the number of the post office that serves you so that you do not have to go to the other end of the city to get the parcel.