How to call the contact center "Tele2"?

The help of a specialist from a mobile operator’s contact center may be required in various situations. Many subscribers do not know that you can independently receive any information about your number, and for each question that arises, they turn to the support line.

The Tele2 contact center works without days off and time limits, which means that at any time you can ask a question of interest and get an answer from a qualified employee. About how you can contact a specialist through a mobile gadget, and whether it is possible to do this while being outside your region, we will discuss later in the article.

general description

The Tele2 contact center, like many customer service services of other telecom operators, allows you to quickly and completely free of charge get the information you are interested in. According to the terms of the consultation, information is provided only to the owner of the number, that is, the person to whom the SIM card is registered. In practice, it turns out that it is enough to know who the number is issued for. After all, it often happens like this - SIM cards were bought, for example, by a husband for his wife and daughter and, accordingly, are officially listed for him. Moreover, it is not at all necessary that the wife will not be able to clarify the data of interest to her on her SIM card and contact the Tele2 contact center.

Free call from any number

You can call the customer support center not only from the SIM card that is served by this service provider. There are times when the SIM card does not work, and in order to find out why it is happening, you need to contact the Tele2 contact center from the number of another operator or landline phone. The number for such calls is as follows: 8-800-555-0611 .

When calling him, you don’t have to worry that some of the funds will be deducted from the balance. After dialing the number, the subscriber will be in the same voice menu as when using the alternative operator’s SIM card.

By the way, the same number can be successfully used for calls from roaming, though only on-net.

Free call from Tele2 SIM card

You can reach the Tele2 contact center using the standard short number. Only the operator’s clients can do this (that is, only with a black SIM card) while in the home region. Such a call will also be free. The number for dialing is 611 . After the connection is established, the client will be able to either solve the existing problem independently, through the voice menu, or wait for the help of a support service specialist.

Calls from international roaming

When traveling abroad, customers of the alternative operator can also clarify the issues and call the Tele2 contact center. The phone number for such calls is also free: + 7-951-520-0611 . No money will be charged for negotiations with a specialist, but on condition that the call is made from the SIM card of this operator.

Before traveling to other countries, you need to make sure that roaming is provided there and familiarize yourself with tariffing information. Please note that for each country the prices are different.

Other ways to get a consultation by number

Is it obligatory to call the Tele2 contact center (the subscriber service number was given earlier) to get answers to your questions regarding the number? Currently, customers have several options for contacting Tele2 employees. In addition, all information about tariff plans (including those that have already been archived), additional services, conditions for using a SIM card, etc., is available on the operator’s official website.

Here you can learn how to enable or disable various options, what will be the cost of communication services when roaming in the country or abroad, what can be done to optimize costs, etc.:

• Personal Area. The personal page of the subscriber, which contains data on his number and a number of tools for managing him - here are available all operations and complete account information, etc.
• A form for sending complaints and suggestions is also available on the official website of the described company. Here you can make an interesting proposal or identify dissatisfaction with the quality of communication, incorrect charging, etc.
• Email. You can also send a question to t2 info @ tele2. ru . The text of the electronic message should indicate comprehensive information (the telephone number in question and a detailed description of the problem) and indicate the basic information of the owner of the number - at the first stage, a full name will be sufficient. At the end of the letter, you should indicate contact details by which support staff can contact the subscriber, if necessary.

Once again we repeat that if you can’t independently answer the question or if you can’t solve the problem with the number, you can always call the Tele2 contact center (Moscow number 0611 (when calling from the operator’s SIM card or 8-800-555-0611 - from a number that is being serviced by another service provider).