Why does the landline phone not work? This question is sometimes faced by owners of companies that use fixed communication, subscribers - individuals who use a landline phone to communicate with relatives, friends, colleagues, etc. There are many reasons that lead to problems with communication.
It is difficult for an ordinary person to determine on their own what exactly served as the reason that they cannot use the communication services, and even more so to eliminate the reason. Of course, if it’s not something trivial, for example, the telephone is not plugged in or the wire in the apartment is damaged.
City phone does not work: what to do first?
If you find communication problems, you need to try to independently understand whether their reason can be in the apartment. To do this is quite simple:
- Check if the phone is plugged in.
- Make sure the telephone line cable is plugged into the device.
- Check the integrity of the cable by carefully inspecting it (this is especially true for families in which there are small children or pets).
Of course, you can not bother and immediately contact the employees of the company that provides communication services. However, an initial inspection can significantly help and speed up the network recovery process.
City phone does not work - where to call?
So, if during the initial inspection it was possible to identify any difficulties, for example, cable damage, or, conversely, self-diagnosis did not lead to the detection of a possible cause, then you need to contact the support line to report that the landline does not work.
To get an unambiguous answer to which number you should contact, you must surely know which provider services are used. Most often, subscribers know about which company they pay monthly for certain communications services. In an extreme case, you can always review the contract for the provision of communication services, which is concluded with the telephone company, and specify its name. By the way, this documentation may also contain contacts of the support line.
MGTS subscribers
So, a person is faced with a situation where the MGTS landline telephone does not work . Where to call first? This communication service provider offers to contact a single contact center in case of problems. The counseling service operates around the clock (even on holidays you can contact it) and is a kind of "first aid". Qualified employees will try to remotely understand what the inoperability of the client's telephone line is connected with. If the recommendations received from the employee are ineffective, then it is possible to call the wizard.
So, if the MGTS landline phone does not work - where to call? If it is possible to contact the customer consultation service from another, working telephone, then dial the following numbers: 8 (495) 636 -06-36. You can also call the same unified customer service center from your mobile number 0636. In either case, you can reach the consultant and solve the problem.
For subscribers of Rostelecom
For Rostelecom subscribers who use fixed-line services, it will also be useful to know that they can get advice in the contact center. The principle of receiving consultations is not much different from calling any other company that provides communication services: you need to introduce yourself, indicate the address or number of the contract for which assistance is required.
So, if the Rostelecom landline telephone does not work - where to call? You can report a problem or get other information about your account, connected services, apply for a call to the wizard, etc. by the following contacts:
- 8-800-100-08-00 - operator hotline (the call will be free not only from Moscow, but also from other areas);
- 150 - a short number for calling from a landline telephone, which is also serviced by this organization.
Please note that if the client’s question is not related to the fact that the landline does not work, and regular consultation is required, then you can use the services of your personal account. For Rostelecom customers it is the same for all services: TV, telephony, Internet. Here you can connect / disconnect channel packages, view the balance or the generated account.
general information
Sometimes, there is a massive problem when in Moscow landline phones do not work for many subscribers. This can be connected both with the breakdown of equipment ensuring the operation of the telephone line, and with scheduled repair work. In any case, when calling a hot service number, the client will receive maximum information about this. In particular, he will be able to find out when tentatively the provision of communication services will be resumed.
If the client’s problem is not related to these reasons, it is recommended that the dispatcher know as much information as possible in order to quickly resolve the situation.
Conclusion
In this article, we talked about what should be done if the landline telephone does not work . We also provided contacts of two organizations providing fixed-line services. If the subscriber uses a different provider, then you can clarify the contact details of the support service on the official website of the organization, or by carefully studying the contract.