Many organizations use extension numbers, which are a numeric identifier, to communicate with different departments. However, a subscriber who needs to connect with a specific employee sometimes has difficulties. Particularly often, problems appear in those who call from a mobile phone.
How to determine that you have an extension number?
Before dialing an extension number from a mobile phone, you need to determine whether it really is in front of you. In the contact details of many companies for departments with extension numbers, several digits are indicated after the main number, which are usually bracketed. Or in front of them they write the word “incremental”. They represent the code of the employee or department, which is determined by the serial number of the device for connecting to the PBX. At the same time, the PBX can be virtual and forward calls from Skype to
multichannel numbers , mobile and regular
landline numbers located in various branches.
How to dial an extension number from a mobile?
Unlike the urban stationary device, mobile phones automatically go into
tone mode. In a stationary device, before dialing an additional telephone number, you must press *, and this will help him switch to the tone mode. From telephones for which a dial is provided for dialing, calls to such numbers will be difficult and possible only if the connection is made by an operator and not an answering machine. Questions appear with owners of smartphones on Android or IOS. The keys with numbers during a call are usually minimized. And it is necessary before dialing the extension number from the mobile, call this keyboard on the screen by pressing the symbolic icon. For phones with
the Android operating system, it is an icon in the form of ten small squares, nine of which are located on top in three rows, and another one is on the bottom. When dialing extra digits on your mobile, you will hear characteristic sounds in the dynamics.
Two connection options by extension
In the first case, you need to dial the main number for the call. Then wait for the response of the operator or answering machine and listen to the full message. Then you need to dial the digits of the extension number, and the connection will occur. You will need to call back if you get to the wrong department, and the person who answered the call refuses to switch you. Although usually the employees of large companies are quite loyal to the callers and transfer the call to the necessary department. The second option on how to dial an extension number from your mobile is not to wait for the message to end, but to continue to enter additional numbers immediately. In this case, the connection may fail or an error may occur. Owners of smartphones based on modern platforms can reduce the time for listening to the entire message.
How to dial an extension number on your mobile if you have a smartphone?
For owners of mobile phones, the problem is that the operator begins to withdraw money from the phone account from the moment of connection. Therefore, if the call to the line is not free, then users try to do without listening to the message with the names of departments and numbers. Owners of smartphones can dial any extension numbers using the pause button. To do this, you need to dial the necessary numbers, wait for the connection. Then click on the pause (its icon is usually located on the call screen) and enter additional numbers. You can try to start entering immediately after the connection without first pressing the pause button, but this option is not always obtained. If there is any mistake in this case, it is best to hang up and call back. That's all, now you know how to dial an extension number on a mobile phone.