Sberbank cards are used by 70 million Russians. Every owner of a plastic carrier wants to keep abreast of account transactions. You can find out detailed information using the extract. The company offers several options for making an extract on a Sberbank card.
Production methods
Obtaining information about account transactions is the right of the holder of a debit or credit card of Sberbank. The client chooses which option to use. Some forms of obtaining information are available in a limited format or are provided only at the place of registration of the plastic card.
How to make an extract on the card of Sberbank:
- contact the department;
- print at a terminal or ATM;
- Call customer support
- use Sberbank Online;
- Get information in the Sberbank mobile application;
- send a request to the number "900".
The deadline for receiving information is no more than 24 hours. An extract is provided free of charge.
Who can get the document?
Only the owner himself can apply for help with a Sberbank card. An exception is the case when the representative has a duly certified document.
When applying for an extract from the Sberbank card on behalf of another client, the representative must have the original permit and his passport with him. It is forbidden to use cards of another person in the terminal.
Types of Help
Depending on the type of provision of the document with the account number at Sberbank, you can get:
- Help for a visa. It is issued on letterhead or sheet A4, in Russian or English (at the request of the client). An extract for a visa is paid, the cost of the service is 100 rubles. The card holder can receive the document only at the bank’s office.
- Details of the card. In addition to the account number, the document contains all the data for transfer to the card from an individual or legal entity. The certificate provides details for sending an international transfer using SWIFT.
- Statement for a specific date. It indicates not only the account number, but also all transactions on the Sberbank card.
Sberbank credit and debit card statements are different. In the case of a credit card, clients can request not only operations on the account, but also information about the reporting period and the amount of debt, the amount of obligatory payment.
Receiving statements at the additional office of Sberbank
If you need an extract from Sberbank for a visa, a job or an authorized body, it is recommended that you apply for it to the branch. An employee of the institution will issue a certificate within 5-15 minutes and certify properly.
A client can receive a certificate at a branch of Sberbank only within the framework of a territorial bank. The list of cities and branches that are part of the bank at the place of issuing a credit card is listed on the official website.
When applying for an extract to another region, the cardholder must keep in mind that the deadline for submitting a document in this case is increased to 10 working days. An alternative to obtaining a certificate outside the territorial bank is an extract on a Sberbank card through an ATM or online mode.
Office paperwork tips
How to get a certificate at the office of Sberbank:
- Apply with your passport and card in an open window or take a service ticket (if the branch is equipped with an electronic queue).
- Formulate the purpose of the certificate. Depending on this, the types of statements from the Sberbank card may differ from each other.
- Check the correctness of the specified data (F. I. O., account number, address). If there is a mistake in the document, the operator will correct the data and issue a new help.
Obtaining information indicating the account number (details) and operations for a certain date or period is provided free of charge. Receiving a document at the office is the only option where you can print a statement from the bank in Sberbank with the address of residence and other data at the request of the client, which the operator can manually dial. The document on the card can be certified by the seal of the institution and the signature of the authorized person in the prescribed form.
Order help via support
A client of Sberbank has the right to use the services of a contact center around the clock. Support service operators can send information on the Sberbank card to its owner by e-mail. For this, the cardholder must:
- Call the number "900".
- Introduce yourself, name the code word and card number.
- Clarify what kind of help he is interested in.
- Say email details.
But such an option as making an extract on a Sberbank card is only suitable if the client, due to circumstances, cannot contact the office, receive a document in the terminal or through Sberbank Online.
Providing information is not possible if the client did not name the code word. This is confidential information that the cardholder indicated in the application for opening an account. Lost data can be restored in the office of Sberbank.
An alternative to a codeword is a customer code. You can get it in the terminal of Sberbank using a credit card.
Receiving statements in the terminal
ATMs and terminals are open around the clock. In them, the cardholder can get account information in any region of the country, having a plastic carrier at hand.
Unlike a request from a bank or Sberbank Online, card information in the terminal is provided on a paid basis. The client can get acquainted with the last 15 operations on the screen or print a check. 15 rubles will be debited from the account for the provision of information.
Sberbank cardholders with a balance of less than 15 rubles cannot use the service. Write-off is possible only with a positive account balance with an amount of 15 rubles or more.
ATM statement: instruction
How to make an extract on a Sberbank card using the terminal:
- Insert the plastic carrier into the device, enter the code.
- Go to the "Card Information and Mini Statement" menu.
- Click on the field "Mini statement".
- Confirm the request.
- View data on screen or print a document.
It is not recommended to insert a card in the terminal in which technical work is underway or there is no splash screen with the main menu. The device can swallow a card. In this case, it is subject to reissue with replacement within 14 days from the date of application.
How to get an extract in the Internet bank: instructions
Using the Sberbank Online service, customers can print card information at any time of the day without a visit to the branch. To use the application, you must register. It is free, you only need to get a login in the terminal.
A condition of Sberbank Online is the availability of the active Mobile Bank service. You can print information for any period, for example, a specific date or month.
How to make an extract from a Sberbank card in a month through Sberbank Online:
- Log in to the app.
- Click on the card for which information is required (if there are several).
- Select the line "Full bank statement" in the "Recent transactions" section.
- Generate period - last month (or click on dates in the calendar).
- Click on "Show statement".
An additional window will open that displays information for the specified period. If the client needs to receive a printed document format, click on the "Print" button in the upper right corner.
Clients can receive statements through Sberbank Online at any office. You should bring a card, a login from your personal account and a mobile phone.
When printing an extract in the office of Sberbank, the owner has the right to ask to certify the document with the seal of the bank.
Map information in a mobile application
The client can quickly find out the account number or get acquainted with the latest data using the mobile application. To download the service you must use the App Store or Google Play.
After installation, the client must register, come up with a password to enter the system. After logging in:
- Click on the map.
- Select the "History" tab.
- Familiarize yourself with the latest operations (list below, with detailed information).
Mobile application - an option on how to make an account statement of a Sberbank card with sending by mail. The client can transfer information to e-mail, social networks or instant messengers. To do this, click on "Full bank statement" in the "History" section, select the format for viewing information and where to send the information.
To access the mobile application, the client must use a smartphone. The card must be with the Mobile Bank service activated.
Information using SMS command
Users of the Mobile Bank service can request information by sending a notification to the number "900". The option is not to allow the document to be printed, but you can make an extract on the Sberbank card with the last 10 operations.
Getting help with SMS is a paid service. 15 rubles will be debited from the customer’s card account after receiving the information.
How to request information on recent transactions:
- Dial "Extract 1234". Instead of "1234" the last digits of the card are indicated.
- Confirm by SMS code.
Payment is deducted from the card immediately after confirming the operation. The number of requests that can be sent from one account is not limited. Information will not be provided if the client’s balance is less than 15 rubles.
Difficulties when using USSD codes of SMS banking
Sometimes the service cannot be performed even if the Mobile Bank service is active. This may be due to the fact that the "Quick Payment" function is disabled for the cardholder. Connecting it is available only in Sberbank Online.
To do this, go to the tab with the client data, find information about the "Mobile Bank". In the section with services connected to the owner’s cards, there is a column about “Quick payment”. If it is disabled, the client will see this and can correct the situation by confirming with a code from SMS.
The service can be used by customers who have any Mobile Bank package connected.