Owners of large and small organizations are increasingly thinking about how to increase customer loyalty and increase the number of calls from potential partners. One of the ways to achieve these goals may be to use the "Number 8800" service. Almost every major mobile operator can connect a line free of charge for people calling to the organization. How can this service be beneficial for the company, what are the conditions for its use? This and how to connect the 8800 number will be discussed in this article.
general information
Some people think that by connecting a number that allows receiving calls that will not be charged by subscribers, at the same time they will receive a certain number of channels. However, this is not at all true. The point is that it will be acquired number 8800. You can connect additional channels separately, at a certain cost. Thus, the organization can purchase a number (or several numbers if necessary), configure routing and receive calls to your usual phone. What will the client get? Non-charged calls to this number. This will allow him not to think about the duration of the conversation, but to focus on the main thing, discussing the product or service of interest to him with a company specialist.
Service Features
Among the features of the option under consideration, I would like to mention several points that will help potential users to better learn the “Number 8800” service, which you can connect without even being a client of the selected mobile operator.
There is no binding to the place or specific number to which calls received at 8800 will be received. Routing can be set not only to the numbers of your region, but also to registered outside it and even in another country.
All potential or current customers of the organization, calling the set number even from a landline phone, will not pay for the call, no matter how long it is.
Additional features
It is possible to organize a voice menu. When you call 8800, the person calling you will get into IVR and will be able to easily navigate between the menu items, choosing the sections that he needs. For example, a similar system is used in contact centers of mobile operators, when the caller is asked to press a certain key to receive information and connect with a specialist.
It is possible to receive statistics on received calls.
There is a one-click call function added to the organization’s website. Having visited the company’s website, the client will see a button with a notification about the possibility of a call. When you press it, a call will go to number 8800. At the same time, the client does not have to have a mobile phone with him.
If you connect the number 8800 (Beeline and other operators), you can get the opportunity to integrate with customer interaction systems (CRM). This is convenient for registering relevant events in a single database accessible to employees of the organization.
Is it possible to connect the 8800 number without a monthly fee?
Telecommunications operators such as Beeline and MTS offer a similar service for a certain monthly fee. Its size may vary depending on the activated additional services that increase the amount of minutes that are provided to the client each billing period. For example, you can get 550 minutes from MTS for a subscription fee of 770 rubles. After running out of available minutes, each incoming call arriving at 8800 will be charged.
It is possible to connect the number 8800 ("Megaphone") without a monthly fee. In this case, you need to purchase a number (its cost can be about 2000 rubles) and deposit 2000 rubles into the account as a guaranteed contribution, which will provide 570 minutes of non-charged incoming calls. All calls that will be received after using the free package will be paid according to the tariff plan. The terms of use and the cost of communication services should be clarified in each case on the mobile operator’s portal or on the official web resource.
How to connect number 8800 for free?
You can’t connect your organization number 8800, which will increase interest and customer loyalty, for free. Even if you see other information in some article on the operator’s website, keep in mind that you will have to fork out at least another guaranteed deposit or make a one-time payment for purchasing a room.
In addition, depending on the needs and desires of the organization that sets this number, it may be necessary to activate additional options, for example, Auto Attendant (available in several variations on Beeline) to save messages left by the client, etc. In addition, for company owners suggestions, for example, from Megafon, on replacing a standard beep with a specific melody or a greeting for customers, on a virtual telephone exchange for organizing customer service, and calling from a site (without using anija mobile) and t. d.
Conclusion
Connection of 8800 number is advisable for medium and large enterprises specializing in customer service (call centers, hotels, taxis, help desks). The service is provided only for organizations, its connection is carried out only through the company's specialists. Fill out the application on the website by selecting “Number 8800” in the list of options and wait for a call from the company manager or visit the office to generate documentation and clarify issues of interest.