Literally at every step, wherever you look, we are only asked to send an SMS to a short number, and in return promise untold wealth. Or, on the contrary, the phone notifies you of the message received from a number very similar to the bank’s service number, where it informs about account blocking, money transfer, or other operations. By such or similar actions, scammers literally taught us to doubt every message that comes from a short number.
A similar situation occurred with the customers of Sberbank, who filled the network with questions: “SMS came from number 9000, what is it?”. This happened when, instead of the usual number 900, messages began to be sent from number 9000.
Who sends SMS from number 9000
Absolutely all numbers by which communication with representatives of the bank is possible are in the public domain. For example, on the official website, this information is in the "Contacts" section. In fairness, it is worth noting that the number 9000 is included there relatively recently. The fact is that earlier this number was internal and used for corporate communications, but a little over a year ago it began to be used to collect statistical information. Most often, SMS from number 9000 contain a request to evaluate the quality of the services provided or to answer whether you recommend Sberbank to your acquaintances and friends.
Contact with the bank
Does SMS come from number 9000? There is no cause for concern! From number 9000 I received SMS from Sberbank of Russia and only from it. In addition, in some cases, mailing is possible from numbers 9001, 8632, 6470 or with the signature SBERBANK. Confirmation of information is on the official website.
Answer is not required. However, remember that customer surveys are not just for show. Each answer will be taken into account, and depending on the overall assessment of the service, service quality improvements will be made.
Messages from Sberbank of Russia will never contain the following information:
- a request to go to the personal account of the client;
- a form for sending any personal data;
- requirement to update customer information;
- password request to confirm financial transactions;
- a request to install an unknown application;
In addition, the caller and the representative of the bank will not ask questions to verify the identity of the client, request passport details, bank account number, card expiration date and CVV code.
Calling 9000 is not possible. It is used only for receiving calls.
There are two numbers for contacting support. One is free and around the clock, designed for domestic communication. The second is used to receive calls from customers located outside the country. Calls in this case are paid and charged according to the rates of the local mobile operator.
What contains the message from the number 9000
To exclude the situation when the phone notifies you of a new message, you look at the screen, and flashes in your head: “SMS came from number 9000, what is it?” Here are the requirements that must be met by a message directly from Sberbank:
- Addressing a client by name, and in some cases, middle name.
- Perhaps the last 4 digits of the client's bank account will be indicated.
- The text calls for evaluating the quality of services, expressing preferences, wishes and comments about the work of the bank.
- The message does not contain links, since the latter are sent only to the client’s e-mail registered in the bank’s system.
In all other cases, if an SMS arrives from number 9000, but does not comply with the above rules, we can assume that the message was sent by a scammer.
Survey Cost
The answer to number 9000 has a cost corresponding to your tariff plan.
However, a message to a number disguised as Sberbank’s contact can cost a round amount that was immediately debited from the account in favor of scammers. Therefore, before sending SMS, you should make sure that the number is really listed in the bank's contact list.
It is strictly forbidden to follow links from suspicious numbers. It is highly likely that this transition will cost you all the funds in your bank accounts.
How to identify a dangerous message
If you receive SMS from number 9000 from Sberbank, there should be no reason for panic. In other cases, if there are doubts about the reliability of the phone number, you should first check its relevance on the official website and in the personal account of the client.
You need to understand that if the bank has all the necessary information to carry out financial transactions on your account, then the attackers do not have these data and will try to get them in every way.
Messages containing: can be considered fraudulent
- recommendations to install an unknown application on a phone or program on a computer;
- request login and password from the user's personal account;
- request for card number, expiration date, CVV-code, card PIN-code;
- an empty form for filling out and sending any personal data.
In order not to become a victim of scammers, it’s enough just in time to identify a dangerous message and delete it. In addition, it is recommended to inform the support service of your mobile operator the phone number from which the fraudulent message was sent.
What to do if you become a victim of intruders
If, by negligence, you nevertheless sent some information about yourself, information about bank accounts or made a money transfer to fraudsters, you must perform the following steps:
- contact the bank support service and block the account, information about which fell into the wrong hands;
- contact the support service of the mobile operator, the number of which the transfer was made;
- Report a criminal act to the police.
You must understand if the message meets all the rules presented above, and SMS from number 9000 has arrived, that it is safe. In other cases, it is better to contact the bank support service and clarify about the mailing.
Reviews
According to customer reviews, messages to 9000 are not free. In addition, after answering the first question, several more messages arrive. And this continues until a decent amount of funds is withdrawn from the account.
Some users in the comments to the question: "SMS came from number 9000, what is it?" - drew attention to the fact that from number 9000 not only statistical surveys are sent, but also simple advertising of services.