For the most convenient use of the services of Sberbank, customers can activate the Mobile Bank service, which is provided by connecting to it a cell phone of a bank card holder of a Sberbank institution. "Mobile Bank" (tariff "Economical" and "Full") allows you to receive current data on the status of the current account and transactions with the card, make a variety of payments, and also, if necessary, block the card. In addition, you can repay loans and receive news from the Sberbank-online system.
How can I activate the service through Sberbank?
“Mobile Bank” (the “Economy” package, as well as the “Full” package) can be connected in several ways. And absolutely every bank card holder can do this.
1. At the bank branch. For this, it is required to provide the specialist with a passport, a phone number and a card on which the service will be provided.
2. Terminals and ATMs allow you to connect the service yourself. To do this, you need to insert a card into the ATM, enter the secret code and select the appropriate menu item. Next, the system will tell you how to proceed.
3. In some cases, the Sberbank-online system also offers to activate the service, but there is one caveat. The service is connected only to the phone number that you indicated when receiving the card. Therefore, if you want to make the service to another number, it is best to use a different method.
4. As for the connection via telephone, unfortunately, there is no such possibility. But you can transfer the "Mobile Bank" of Sberbank from full to an economical package. To do this, send the appropriate request to the number 900.
5. Another method of connecting the service is to contact customer support. You will need to provide your personal data, code word and card number to which you want to connect the service.
The service is paid. This should not be forgotten either. The amount for use is debited every month. "Mobile Bank" is connected within three days from the date of application.
Mobile Bank Tariffs
To date, Sberbank provides the "Economical" package of "Mobile Bank" and "Full". Both services work almost the same, but there are differences between them, and they are hard to miss.
For example, Sberbank “Economical” package of “Mobile Bank” provides absolutely free of charge, but at the same time, requests for number 900 about the status of the personal account, mini-statements, and other actions will be paid. The cost of one such request is 3 rubles, and for the statement - 15. The SMS notification will also be slightly different. For example, when withdrawing or depositing funds to the card, SMS will not be received, since an additional request should be made. The same applies to various payments for services using a mobile phone. That is, in any case, you will have to send a request to check the balance. These are the main features that Sberbank differs (the “Economical” package of the “Mobile Bank”). Now it’s worth talking about the full package.
When you connect the "Full" package of "Mobile Bank" a monthly subscription fee will be charged from the client , which, depending on the type of card, may be different. All operations performed on the card, as well as the balance of funds on it, will be sent automatically via SMS, that is, the client will always be aware of all movements on his account and the balance on it. If you need to pay something or get an extract on the latest transactions, you must also send a request to 900, but in this case it will be already free.
Why is the “Full” package better?
Sberbank “Economical” Mobile Bank package rarely recommends for its customers to connect, as some of them just forget about it, change the phone number without a message to the bank, and then a SIM card is issued to another owner, who, with knowledge of the service, can withdraw funds from the account. At the same time, it will be very difficult to prove something.
It is also worth noting the fact that Sberbank "Mobile Bank" (package "Economy") provides for any type of card, both debit and credit. Therefore, if necessary, you can connect it to any of the cards.
How is the service deactivated?
If you need to disable the service, the cardholder should definitely contact his bank (Sberbank). "Mobile Bank" ("Economy" package) is disabled by personal special application. When closing a card account, a shutdown can be performed without any statements. If you want to change the card from which the service fee is debited, you need to write a statement about the temporary blocking of the service. After receiving a new card, it will automatically recover.
If the client has changed the phone number, you must again personally visit the bank (Sberbank). "Mobile Bank" "Economical" package is recommended to connect to a new number. To do this, you need to contact the department with a passport, card, new phone data and write a request for change. Now you know how to disable Sberbank's Mobile Bank , and if there is such a need, do not delay the appeal to specialists.
What operations can be performed as part of the service?
Using the service, you can transfer payments, pay for any mobile communication, make billing payments, make transfers from card to card and do charity work.
Mobile app
For the convenience of customers, I developed a special application Sberbank. "Mobile Bank", the tariff "Economy", you can use it comfortably if you download it to your phone.
It allows you to select the necessary service and generate an automatic request. In other words, the program does everything by itself, you just have to choose what you need.
Advantages of the Mobile Bank
Reviews about the services of Sberbank "Mobile Bank" are very different, from negative to positive. It all depends on the specific situation. Therefore, if you do not have any problems using the service, when you change the number, you inform the bank and so on, it is possible that you will be satisfied.
Using the Internet service is not only convenient, but also very pleasant. Today, when paying for services via a mobile phone, customers are awarded “miles” that can be spent on a free ticket.
It is difficult to deny the easy and comfortable use of the Mobile Bank. First of all, it is a convenient SMS-service, due to which each holder has the opportunity to receive information on the card: operations and so on. Among other things, with this service, the client will always be aware of the latest bank news, promotions and bonuses.
You can control your balance around the clock. An indisputable advantage is the fact that you can use additional features. Upon receipt of funds to your account, the client will immediately receive an instant message about the operation. Data on the funds received to the account and the received amount, date, time and balance on the card will arrive to the client literally within a couple of minutes after the transaction.
Card lock
It is also worth mentioning that you can block a card through this service in two stages. First of all, you need to send a request for blocking and then confirm the operation. In order to continue to use the card, you must contact the bank to remove the lock.
With regard to the security of using the service, it remains at the highest level, therefore, cases of unauthorized withdrawals from customer accounts began to occur much less frequently.
It is imperative to remember that, as a client of a bank, certain rules for using bank cards must be observed . The same applies to the Mobile Bank service. Firstly, you should never connect the service to unfamiliar numbers or if strangers ask for it. Secondly, when changing or losing your phone, you should definitely inform the bank about it and, if necessary, block the card. Also, you should not make payments and tell any personal data to people who have introduced themselves as bank employees, if you are not sure that they really are.