A mobile phone is an integral attribute of the life of a modern person. Thanks to him, you can maintain constant contact with family and friends, solve business issues and use useful services. The subscribers of the mobile network are serviced through a SIM-card - a special plastic module that transmits a cellular signal from a subscriber’s phone to a mobile operator. For various reasons, it may be necessary to restore the SIM card while maintaining the current number. This article provides detailed instructions for restoring a Beeline number, one of the largest mobile operators.
When is it necessary to restore a number?
Replacing a SIM card while maintaining a number is usually required in the following cases:
- Loss, theft of a SIM card is the most common reason. This usually happens when paired with a cell phone. To lock the SIM-card, you need to contact your service provider and report the loss. Otherwise, cybercriminals can use the resulting number to commit fraudulent activities.
- SIM card damage. Occurs due to a factory defect or inaccurate handling of the module. It needs to be replaced, since the SIM-card cannot be repaired.
- Obsolete or worn SIM card. The abundance of sizes and formats of modern SIM-cards increases the chance that the old plastic module may not fit the new device. In this case, it will have to be trimmed or a duplicate of the desired size will be obtained from the telecom operator. Also, the cause of the replacement may be the wear of the metallized contact pads of the SIM card. This may be signaled by a partial or complete inoperability of cellular communications on the phone.
Beeline Room Recovery Terms
The cost of replacing a SIM card is 30 rubles. For customers of the prepaid payment system, this amount will be automatically debited from the balance of the phone, with a postpaid form it will be included in the monthly invoice for payment.
It is important that when restoring the Beeline phone number, the client does not have to worry about data loss: the previously existing number, balance status, tariff plan, connected services and telephone contacts stored in the memory of the previous module are saved.
Replacing a SIM card through Beeline customer support
Beeline contact center specialists will help you quickly resolve the issue of SIM card recovery - block it and accept an application for a duplicate. You can contact Beeline support by calling 0611 from the number belonging to this operator, or 8-800-700-0611 from the number of another mobile company or landline phone.
During the conversation, the support service employee will request the data of the owner of the lost SIM card specified in the contract, or ask clarifying questions for identifying the person. Upon successful verification, the client will be asked to come to the company’s office for a new SIM card or deliver it to a convenient address. The cost of delivering a duplicate depends on the remoteness of the recipient's address - from 180 to 1,540 rubles.
How to get a duplicate SIM card in the office
To restore the Beeline number in the company’s salon, individuals must be provided with a passport or notarized power of attorney if the applicant is not the owner of the number under the agreement. If the SIM card belongs to a legal entity in the office, they will require a passport, power of attorney and a written request on company letterhead from the organization with the seal and signature of the first head. The old plastic module will be disconnected, and a new duplicate will be prepared and handed personally in the hands of the owner for several minutes.
Replacing a Beeline SIM card over the Internet
Restoring the Beeline number is also provided in the client’s personal account. To do this, you must use the appropriate function to restrict access in the main user menu, available immediately after authorization. To order a duplicate SIM card online, you need to write to the company email: otvet@beeline.ru - for individuals, services@beeline.ru - for legal entities. A written statement must be attached to the application and indicate the contact number for feedback.
Restoring Beeline number in Kazakhstan
There are three ways to limit access to a number for Kazakhstan Beeline subscribers:
- In your My Beeline account. After authorization on the site or application, in the "Profile" tab, you must select the "Block number" action.
- Call to customer support: 116 - for Beeline subscribers, for the rest - one of the regional numbers indicated on the operator’s website. The contact center operator will request the data of the identity document of the person for whom this number is issued.
- Visit to the office of the company. To fill out an application for the restoration of a Beeline number, the personal presence of the owner of the SIM card and his ID or passport will be required.
Beeline number is blocked for 3 days. During this period, all functions will be unavailable, charging for a monthly fee will be suspended.
To replace the SIM card, the following options exist:
- call the Beeline contact center and leave the operator an application for a new plastic module;
- on the official Beeline website, fill out a form for a duplicate SIM card and wait for a call back from an employee of the Call Center;
- contact the office and write a request for the restoration of the Beeline number.
You can pick up a duplicate SIM card in the company’s cabin or get it in person. The cost of replacing a communication module is from 200 tenge, delivery service - from 400 to 4,950 tenge. Upon receipt, you must provide a document proving the identity of the owner of the number, or a notarized power of attorney from him.