What is included in the basic duties of the cashier, and what are they regulated by? What norms and rules should a cashier at his workplace adhere to? Read about this and much more in this article.
Currently, the profession of cashier is quite widely in demand. This is due to the large number of outlets, as well as other institutions requiring settlements with customers. The main area in which this profession is most often found is retail trade. A variety of this specialty is the cashier-seller.
The duties of the cashier are regulated by the job description drawn up in accordance with the provisions of the labor legislation. So, the appointment and dismissal takes place only by order of the director, the cashier also reports directly to the director and accountant. In the presence of higher or secondary education, requirements for the availability of work experience are not presented. If the person applying for the position of a cashier has only initial vocational education, then he is obliged to have work experience of 1 year or more.
In addition, the duties of the cashier include the possession of all types of cash registers that are used in the enterprise. He should also be familiarized with all orders, decrees, orders and other regulatory documents that relate to the work of the enterprise.
If the position is combined with the position of the seller, then the duties of the cashier include knowledge of commodity science, technical characteristics of the goods, their quality indicators and storage conditions.
It is always the duty of the cashier to know the management structure, the rights and obligations of employees, their working hours, the rules for servicing customers, the design of premises and shop windows, the internal labor order, safety precautions, sanitation and hygiene standards, as well as knowledge of labor legislation.
If we talk about the profession of a bank employee, then the duties of a cashier include knowledge of all forms of cash documents, conditions for issuing, receiving, storing and recording cash and valuable documentation. Also, the cashier must know the rules for processing receipts and consumables, norms for maintaining a cash book, customer service methods, operating procedures for cash registers, cash balance limits. In addition, the cashier is required to know the main provisions of the labor legislation, the internal routine of the enterprise, safety precautions, sanitary standards and civil defense rules.
The duties of the cashier and the cashier-seller include ensuring the correct operation of the commodity section, for which he is obliged not to leave the workplace without timely replacement and without the consent of the head. In addition, the cashier-seller must carefully and courteously serve customers, take all possible measures to prevent the occurrence of lines, carry out pre-sale preparation of goods, as well as calculate the value of the goods, issue checks, warranty cards, package purchases and return or exchange goods.
In general, the obligations of the seller-cashier, which the employer presents to him, are as follows:
- Polite customer service.
- Calculate the purchase price for each customer.
- Accept money from the client, issue checks and change.
- Hand over cash at the end of a shift to a senior cashier.
- Ensure the safety of money and other goods and materials.
- Prevent conflict situations.
- Ensure order in the workplace.
- Monitor the status of the cash register, refuel the check and control tape in time, record the readings of counters and eliminate minor malfunctions.
- Observe labor discipline, sanitary standards and requirements.
For failure to fulfill his duties, the seller-cashier is responsible in accordance with applicable law.