The hotel complex is a fairly developed system of services. This is a place where a person can not only spend the night, but also wash clothes in the laundry room, visit a restaurant or order food in his room, take a bath or shower and much more. At the same time, the management of a hotel or hotel needs not only to control the entire process of servicing guests and the work of staff, but also constantly keep a record of expenses in order to save.
This automation can be facilitated by the hotel automation system. It combines almost all spheres of the hotel’s life and brings them into one electronic control system.
Usually the simplest hotel automation system is used. It is based on a special key (plastic card), which is issued to the guest upon registration. Such a key not only opens the door of the room, but also brings all its life support systems to a state of readiness. When it is used by the client, electricity is supplied to the room and the heating system is switched on (in winter), which were previously in standby mode.
In this mode, the room is practically not heated (only to maintain the minimum required temperature) and there is no electricity in it. At the same time, the program “enterprise automation” is activated for cleaning, which allows service personnel to visit the room by using their personal card.
Thus, complete control is exercised by the hotel owner or manager, who can, if desired, receive all the necessary information about the room and who visited it, and how much time he spent there. Also, such hotel management will save on heating and electricity.
In some more modern hotels, they install a special control panel directly in the guest room. With it, you can order food from a restaurant or reserve a table, call a maid, order laundry service or housekeeping, set the required lighting or temperature, and much more. Moreover, such a hotel automation system keeps a strict record of all orders and additional services, which as a result will be paid to the guest.
Using the control panel in the room, you can activate cable channels on the TV without the help of a receptionist or manager, or you can get a connection code to the hotel's WI-FI system. In fact, it greatly simplifies the work of hotel staff, which means it reduces the staff . At the same time, most customers experience a certain weakness for electronic devices of this kind. Therefore, such a hotel automation system can serve as an additional incentive for ordering certain services, which means it will help in attracting additional funds.
Separately, it is worth noting the reviews of customers who stayed in hotels with an automation system. They are only positive in nature, since a person can control his expenses himself, see the entire list of services, etc., and for shy people, such a system is just a godsend.