A comfortable flight largely depends on how the airline organized its work. Any passenger will be attracted by modern airplanes, polite staff, a wide route network, punctuality and a humane attitude. Unfortunately, today all airlines are similar to each other and, accordingly, have similar disadvantages. The only way to understand whether to work with a carrier is to research the reviews. Nordstar is an airline that lives up to the expectations of its passengers. What are the features of her work? What do her clients say about her? Answers to these questions will be given in the article.
About company
Nordstar Airlines is an aviation project that continues to develop dynamically. The purpose of the carrier in question is to provide passengers with high-quality air services. It should become absolutely reliable and as affordable as possible.
The company has officially existed for eight years. During this period, the Nordstar airline was able to create an incredibly wide air network, organized a modern fleet and earned an excellent reputation.
Each year of its operation, the carrier in question confirms its continued popularity not only in the Siberian Federal District, but also in the entire Russian Federation. After all, the passenger turnover that the airline company Nordstar has built up exceeds one million people.
The air carrier has modern Boeing aircraft, which are equipped with both economy-class and business-class cabins. There are also aircraft in the park, designed specifically for use in the Far North.
In the near future, the airline plans to expand the route network, improve the level of customer service, expanding the range of services provided on board.
Reviews
Nordstar is an airline that is actively discussed on the web. Therefore, finding feedback about it is not difficult. What benefits do Nordstar fans have? Reviews emphasize the incredible professionalism of employees. It is the professionals in the company’s staff who help to justify the main slogan of the carrier - “Easy to fly.” Tourists also note the well-established work of flight attendants, understanding and humane attitude to the passengers of the Nordstar airline. Reviews report that all things (including valuables) forgotten in the cabin do not disappear, and the process of returning them does not cause any inconvenience.
Although some passengers considered the aircraft obsolete, everyone liked the cleanliness of the cabin. No flaws were found in this matter.
There is another distinguishing feature of the Nordstar company. Reviews especially note low ticket prices. However, travelers also report that in the high season it becomes more difficult to buy a cheap air ticket, because the vast majority of charters are bought up by tour operators.
Ambiguous ratings were given to the food provided by Nordstar Airlines. Passenger reviews indicate that the set of products is quite modest, and those who have a good appetite should eat before departure.
Negative reviews
Most of the negative feedback is related to flight cancellations, their delays or reschedules. Unfortunately, this practice is found in many air carriers. Significant delays (for 6 hours or more) of Nordstar flights were observed. The reviews emphasize that the passengers were not provided with proper conditions of detention (water, food, decent accommodation). Sometimes, when the flight was canceled, travelers were not even informed of this fact, and they were forced to independently seek information about the airline's plans.
Some passengers note that the operators refused to delve into the essence of their problems and provide them with the necessary assistance in an emergency.
Occasionally, customers complain about uncomfortable conditions during the flight by Nordstar. Passenger reviews report about cold cabins, malfunctions of some seats.
Online registration
The service under consideration provides the opportunity to register to a suitable place using any electronic device. There are some conditions that a client needs to become familiar with before agreeing to use online registration.
So, it starts twenty-four hours before departure and ends an hour before it. You must download an electronic ticket in advance.
The service applies only to the following departure cities: Belgorod, Krasnodar, Abakan, Yekaterinburg, Moscow, St. Petersburg, Krasnoyarsk, Novosibirsk, Makhachkala, Norilsk, Sochi, Nizhny Novgorod, Tomsk, Rostov-on-Don, Severo-Yeniseisk, Ufa, Ulan -Ude, Khabarovsk.
You cannot check-in online for flights to Beijing, Krasnoyarsk, transit flights and flights on the routes Anapa-Ufa-Norilsk, Novosibirsk-Nizhnevartovsk-Yekaterinburg.
If you travel with animals, you cannot use the online check-in service for flights organized by Nordstar. Passenger reviews recommend paying special attention to this item.
Also, the service in question cannot be used by passengers of special categories who require special care, as well as accompanying children who travel without parents. Such customers can check in for a flight at a special counter at the airport.
Superior Seats
The service under consideration will help you to feel even more comfortable during the flight. What are its advantages? You will get more space in front of the chair. The seats will be located at the very beginning of the economy class cabin or near one of the emergency exits. The cost of this service ranges from fifteen to thirty euros, depending on the class of service. If you are a member of the loyalty program and have a Gold or Platinum status, then the seats of increased comfort will be provided for you to choose for free.
Loyalty program
This program for regular customers is called "Fly Easy." Any passenger who is fourteen years old can become a member. After registration on the official website of the company, the client is provided with an individual virtual card, on which miles will be accumulated.
At first, the passenger receives five hundred welcome miles. In the future, they are credited with scheduled flights of the airline in question. More miles give you extra benefits.
Onboard Service
Passengers are often interested in whether special meals are provided for children on Nordstar flights. Employee reviews report that claims about the lack of such food are groundless. On all scheduled flights, children from two to twelve years of age are provided with meals, however, this service must be ordered in advance (no later than twenty-four hours before departure).
Transportation of animals
Airline rules do not prohibit the transport of animals. Such a passenger should have relevant documents confirming the satisfactory state of health of the pet, which are issued by state veterinary institutions. The dimensions of the container or cage in which the animal will travel should enable it to rise to its full height, freely rotate around itself. The bottom should be waterproof and covered with absorbent material that should not wake up.
Animals whose weight exceeds eight kilograms can be transported in the luggage compartment of the aircraft. You will need to pay for his flight in the same amount as the excess baggage.
An animal whose weight exceeds thirty-two kilograms cannot be transported on a charter flight of the Nordstar company.
Freight transportation
You can also use the carrier in question to effectively transport goods, according to reviews. Nordstar (airline) provides this option for flights to thirty destinations. The following services are provided:
- Air cargo sale.
- Transportation of animals.
- Express mail transportation.
- Transportation of dangerous goods.
- Transportation of perishable products.
- Delivery to the door.
- Cargo insurance.
- Storage services.
- Cargo packing.
- Customs services.
Offices of freight agents are located in the following cities: Yekaterinburg, Abakan, Krasnodar, Anapa, Beijing, Moscow, Krasnoyarsk, Novosibirsk, Norilsk, Ufa, Rostov-on-Don, Khabarovsk, St. Petersburg.
High-quality air transportation services are provided by Nordstar (airline company). The reviews confirm that in most important areas they were satisfied with the service of the carrier in question. It is important to familiarize yourself with the rules of carriage of luggage, animals, flights with young children in order to avoid unpleasant surprises in the future.
Be choosy in choosing. Travel with the best!