Quite often, users complain that Skype could not establish a connection. What to do in this case? Why can this happen at all? Answering these questions is not so easy. Especially when you consider that the application most often crashes on computers. Nevertheless, today we will learn to deal with the problem under study. So what to look for first?
Internet connection
Skype failed to establish a connection? What to do? The first thing to do is to check for network connectivity. Its absence leads to the appearance of the mentioned message.
In general, this alert indicates that Skype cannot connect to the application server. The program gives a signal, but does not reach the server. Accordingly, working with the application does not work.
To check, you can open a browser and try to go to any site. Did not work out? So something is wrong with the Internet! This was the cause of the failure.
Skype Internet connection problems may be caused by:
- debt to pay for access to the network;
- provider failure;
- accidents and technical work on transmission lines;
- OS crashes.
You can try to restart the Internet and the modem. As soon as access to the network is restored, an error like “Skype cannot establish a connection” will not appear.
Old versions
The next scenario is that the user has an outdated version of Skype. Such applications eventually cease to be supported by developers.
Did you see the message “Skype could not establish a connection”? What to do? It's time to see the software version and update it if necessary.
To do this, you will need:
- Open the Skype login window.
- Go to "Help" - "About Skype".
- Look at the version of the application and the year the assembly was created.
- If necessary, open skype.com and download the latest version from there.
- Install Skype and resume the connection attempt.
Important: it’s better to remove the old version of the software. To do this, it is recommended to open "Start" - "Control Panel" - "Add or Remove Programs" - "Uninstall ...".
Firewall
But these are not all options for the development of events. Skype does not have an Internet connection, sometimes due to the built-in firewall. It appeared on Windows with Windows 7. To correct the situation and enter Skype, the said service will have to be disabled.
This will require:
- Go to the "Control Panel". The corresponding item is in the start menu on the left side of the screen.
- In the "View" section, set "Category".
- Select "System and Security."
- Click on "Windows Firewall."
- In the left menu, click on "Enabling and disabling the firewall."
- Everywhere set "Disable".
- Click on "Save / Ok".
Now you can try to launch Skype again. If it is a firewall, then the application will begin to work at full strength. Anyway, the notification “Skype could not establish a connection” appears on the screen ? What to do next?
Antivirus
It is possible that the installed antivirus interferes with the application. It is not for nothing that developers recommend turning off this software when initializing programs and when starting some utilities. Maybe Skype files are recognized as malicious for one reason or another.
How to disable the antivirus? It all depends on which person’s PC security application is installed. Most often, just click on the right mouse button on the software icon in the Windows tray and select "Exit" there.
If possible, some experts recommend removing the antivirus and installing it again, but only after resuming work with Skype.
Equipment
Sometimes it is not possible to establish a connection in Skype because of the modem / router. For example, if it fails or a reset occurs. Unfortunately, users forget about this item.
How to fix the situation? It is recommended to go to the browser on the PC and from there enter the modem settings. This is possible even with the Internet turned off. The main thing is that the router is turned on.
More precisely, the following instructions will help:
- In the browser, type 192.168.0.1. Room may vary. It can be clarified by the documents of the router.
- Log in to the system. Usually the default password and username is admin.
- Go to "Virtual Servers".
- Click on the "Add" button.
- In the "Name" section write Skype, in the "Port" (final) - 4960, for example.
- Click on "Save."
- Open Skype.
- Go to "Tools" - "Connection Problems ...".
- Specify the port specified in the settings of the router in the "Use port" window.
- Click on "Save."
Now you can try to log in again. Usually this technique really works.
Reset Skype
Skype failed to establish a connection? What to do in this case? The last tip is to reset the application.
How to bring an idea to life? Have to:
- Open Start.
- In the search bar, type% appdata%.
- Enter the mentioned folder.
- Open the Skype section.
- Select all documents and delete them.
- Launch Skype and log in using your login.
All of the above methods are quite effective in practice. But you should not stop at them.
Extreme measures
Does Skype have no internet connection? All the proposed methods did not solve the problem? Under such circumstances, one can act differently.
How exactly? You should try:
- Perform a complete reinstallation of the program.
- Roll back the operating system while Skype worked fine.
- Check the computer for viruses, remove the computer infection and enter the messenger.
The most radical way is considered to be a complete reinstallation of the OS with formatting the hard drive. Fortunately, this technique is rarely needed. Unable to establish a connection in Skype? From now on, it’s clear how to deal with such a mistake. She's not as dangerous as she seems. The main thing is to understand why the failure occurred. This is not always easy to do!