So, let's try to figure out why the applications in "Contact" are not loading.
There are many applications on the VKontakte social network. They are very popular among users, many of whom log into this network specifically to play games, watch various colorful groups with a lot of information, both entertaining and cognitive. In addition, there are many special groups - applications on interests and hobbies. But sometimes they stop working. In this case, you need to understand the reason and be able to eliminate it. If applications in "Contact" do not start, then the following steps must be taken.
Clearing browser cache (temporary data)
To do this, you must sequentially perform the following steps:
- If the applications in “Contact” are not loading with the Opera browser installed, then you must sequentially perform these actions: go to “Tools” - “Settings” - “Advanced”, go to the “History” tab and click on the “Clear Now” button.
- If the browser is Internet Explorer, then first you need to go to "Tools" - "Internet Options" - "General", click on the "Delete Files" button.
- When the installed browser is Mozilla Firefox, the sequence of actions will be as follows: "Tools" - "Settings" - "Advanced". Then go to the "Network" tab and click "Clear Now."
- It is necessary to erase the local data of the Flash player. To do this, right-click on the application and open the "Parameters" item. Find the Local Storage tab (it is marked with an icon with an open folder) and move the slider in the leftmost position to the zero mark. Then close the page and refresh. You can try to exit "Contact" and enter it again. If several browsers are installed on the computer, then go to the "Contact" from another.
- If these steps do not lead to the desired result, then you can try to remove the Adobe Flash player and install it again., Or try to go to "Contact" from a different address. If the user usually typed vk.com, then you should try to log in to vkontakte.ru from the address and vice versa. If the applications in "Contact" do not load as before, then you need to close the game and log into it later, perhaps the problem will resolve itself. It also makes sense to write technical support for the game, maybe they can tell something there.
Application for technical support
It is necessary to describe in maximum detail after which actions the applications in "Contact" do not load and what appears on the screen. Report which version of the flash player is installed and which browser is used, what Internet speed and computer power. If possible, you should attach a screen of errors. It is necessary to update the game window, try to launch it from another browser, write whether these actions helped. Describe whether this application is used for the first time, or if it worked before, but the error arose later. What is displayed on the screen? Is he white, blue? Are there any graphics elements or is nothing visible on the screen? Did you clear the cache and reinstall the player?
Applications in "Contact" (white screen)
If the application loads, but a white screen appears instead of a picture, then the following steps must be taken. First of all, check which version of installed Flash Player. It should be 10 or higher. Then you need to completely
refresh the page. To do this, use the keyboard shortcut Ctrl + F5. If this does not help, then the actions will be as follows.
Applications do not load
If applications are not loaded in the "Contact" on the workplace, then the authorities could restrict access for employees to entertainment sites. When such a nuisance happened at home, it means that the matter is different. If the VKontakte website does not open , then the reason may be in the virus that infected the computer. First you need to check it with installed and updated antivirus. If everything is in order, but a program is installed that allows you to download music and movies in "Contact", then the antivirus will block this application, and at the same time the site itself. In such cases, in order to open the VKontakte website, you must add these programs to exceptions or delete them.
Does not go into the application in "Contact"
Such a problem often arises. First of all, you need to check whether the problem is in the computer or in the application. To do this, you first need to try to enter the application from your phone or other IP address. If at the same time the application opens, then the problem is in the computer. First of all, there may be a problem in the browser. Some applications do not work with Internet Explorer - then the problem will be solved if you install another browser. You will need the latest versions of Google Chrome, Opera, or Mozilla Firefox. The problem may be with the internet connection. To check if this is the reason, you need to turn off the Internet, and after a few minutes log into it again. If the problem persists, then try to clean the cookies.
What are cookies?
Cookies are a specific set of information that is transmitted from the server to the user and stored on the latter's computer in the form of files (in separate folders). They are necessary for quick identification of the client on the site, for statistics on visits, work with sessions on some sites. Cookies use many sites that use secure modes in which access is restricted. If desired, the user can disable the reception of cookies in the browser settings, but in this case, many sites will not be available to work with them. If you have stopped loading applications in "Contact", then the problem may lie here.
How to clean cookies
Actions will depend on the installed browser. If the user logs in through Internet Explorer, then you need to click on the "Settings" icon. It is located in the upper right corner. The Browser Properties tab is selected. Next, go to the "General" tab. You must click on the inscription "Delete". A few points will open. Check the box next to "Cookies and website data." The "Delete" button is clicked, then OK.
If the user selected Mozilla Firefox, then after clicking on the Firefox icon, the "Settings" tab is selected. From there, go to the "Privacy" item. There, select "Delete individual cookies". A window will open, in it you should click on the item "Delete all cookies", then on the inscription "Close".
In the Opera browser, the Opera icon in the upper left corner is clicked with the left mouse button. A menu will open, in which you should go to the "Settings", then select "Delete personal data." The item "Delete all cookies" appears, you need to put a checkmark in front of it, then click "Delete". After that, click on OK.
In the installed
Safari browser, click on the upper right corner of the item on Safari. Then select "Reset Safari". You need to check the box next to "Delete all website data." The word "Reset" will appear at the bottom right. Click on it.
CCleaner Program
If the "Contact" application does not open, but it is not clear how to clear the cache, then you can use this program. It will help if friends are not displayed in games. To do this, download it to your computer. Then in the application you need to add friends, then exit the browser. Enable analysis and cleanup, then go to the browser and restart the application. If these actions did not lead to a positive result, you must remove the installed application and install it again.
General sequence of actions
1. Close the application. After a while, open again. Did not help? Go to the next item.
2. Close the Internet. Wait. Turn on the internet. At this time, you can call friends and ask them to enter the application from their computer. Friends do everything, but not at home?
3. Dial the short address "VKontakte", if you usually went through a long one, and vice versa.
4. Try to enter the application through another browser.
5. Remove the flash player, load it again. The problem is not solved?
6. Clear cookies from your browser. This can be done according to the instructions or using the CCleaner program. Try to log in again.
7. Scan the computer using the installed antivirus. If there is a program that allows you to download music or video "VKontakte", then exit it or completely delete it.
8. Did all the actions lead to nothing? If possible, take a screen shot showing an error when trying to enter the application. Send a letter to the technical support of the application, where sequentially state all the actions taken, attach the existing screen screen.
9. Wait for a response from the technical support of the application. Experienced specialists work there who can solve any problem that has arisen.
10. If applications are urgently needed, and there is not enough available knowledge in order to be able to figure out the problem yourself, then you can ask for the help of a familiar system administrator.
We hope that having undertaken all the described methods and methods, you will be able to fix the problem yourself. But if your VKontakte applications still do not load, then it makes sense to contact a specialist.