Rostelecom is the largest brand in the field of national telecommunications. The operator works both in the Russian Federation and in Europe. The company’s services are used by millions of people from around the world, as it occupies a leading position in the world ranking in terms of Internet quality and speed. It should be noted that technical support, which quickly copes with any problems of its customers, is one of the main advantages of the company over its competitors.
Today, a small percentage of Internet service users are thinking about how to contact Rostelecom from a mobile phone. After all, technical support perfectly copes with its responsibilities, answering even the most complex and difficult questions. As a rule, there are many technical support telephone numbers, because the system is divided into the corresponding groups, each of which is responsible for its own department.
Contacting Rostelecom: Causes of Problems
Sometimes people have to face situations when certain difficulties arise when using tariff plans or equipment. Caught in a hopeless situation, there is no choice but to turn to technical support for help. There may be many causes, among which:
- clarification of the tariff plan or the conditions of a particular service;
- connection or disconnection of a service;
- the occurrence of problems associated with the quality of the Internet connection or its speed;
- change equipment settings;
- troubleshooting router;
- call a team of specialists during a cliff on the line.
You can contact the operator "Rostelecom" by phone at any time if you need to get an answer to questions of interest related to the use of modern equipment.
How to find a tech support phone
Contacting technical support is not so difficult. To get help from specialists, it is enough to follow three main steps:
- In the search bar of the browser, you must enter the address of the link https://rt.ru/service/. After which the user will be taken to the page of the Rostelecom website.
- Then, in the upper left corner of the site, you can notice the location button. In some situations, the system cannot automatically determine the location of the user. Therefore, it is possible to independently select a region from the drop-down list.
- After the location is indicated, the current number for the corresponding region should be displayed.
Primary Phone Numbers
The company has many technical support departments for its subscribers, which quickly deal with any problems and emerging issues. As a rule, calls are free and are carried out on a multi-channel telephone. You can find the telephone number of the operator of a certain department in Rostelecom by going to the page: http://rt.ru/service/contact_info/total_info/info_services.
So, in order to contact Rostelecom’s operator for free, it is recommended to use special phone numbers that can be found on the company's official website. It should be noted that the feedback page contains single telephone numbers for technical support, a hotline for subscribers using wired communication (local calls, long-distance calls), as well as a support number for individuals.
Rostelecom is rightfully considered the leading communications operator for which the opinions and problems of each client are important. The company’s telephones are included around the clock and are available to every user at any time of the day.
How to contact the operator: basic methods
There are two ways to contact Rostelecom: from a landline and mobile phone. When using landline telephones to communicate with the company’s operators, there are no certain problems, since calls to help desk numbers are not charged, that is, they are free. In this case, it is enough to choose a suitable phone number from those offered on the company's website.
As a rule, on the “Feedback” page you can find two numbers - “connection” and “support”. Therefore, to save time and nerves, it is recommended that the client choose the exact number that meets his needs. So, to connect a new service or to receive information about tariffs, you must use the first number. If you encounter certain difficulties, you should choose the second option.
Required ways to contact tech support
Sometimes there are certain difficulties with how to contact the operator "Rostelecom" by cell phone. There may be several reasons for this. In this case, it is recommended to use other methods of communication with technical support - filling out a feedback form or using your personal account.
Feedback
The first action to be taken on the way to solving the problem is to enter the company’s website. The following actions are carried out according to the instructions:
- First, find the “Our Contacts" section at the end of the page.
- Under the section there is a tab “Feedback”, where you should go.
- A feedback form should open. It should be correctly filled in and thoroughly describe the problem that has arisen. If necessary, you can attach a screen shot or the corresponding image.
- It is recommended to double-check the entered data, and then click the "Send" button. A contact center specialist will need to contact you shortly.
Using your account
If the user has his own personal account, then contacting the help desk staff for help will not be particularly difficult. You just need to log in to your account and click on the link "Write to support" at the bottom of the page.
The above methods of how to contact the operator "Rostelecom" are available to every Internet user. The fundamental principle of technical support is not without reason considered attentive attitude to each client. That is why you can contact the operators at any time of the day. Employees work seven days a week and are ready to answer all their customers' questions as soon as possible.