Have you ever heard of chat rooms online consultation? If so, then most likely you are looking for an analogue of JivoSite. If this is the first time you hear about this service, but want to launch your site, you need to find out about it. This is not only a great helper, but also a useful tool for a resource.
What is it?
So, in order to not describe in absurd words what kind of service it is, it is easier to explain with an example. So you go to one of the sites to purchase goods. And suddenly you have a question. You have several options to solve this problem. You can call the consultant, write him an email, or use the online consultant service.
This is the window that usually appears in the lower right or left corner. If you are more than 30 seconds (on average) on the site, then this window appears. You will have the opportunity to chat with a consultant.
Benefit
Any analogue of JivoSite (including this service) is a useful tool for a resource. According to statistics, it helps to increase sales. This is due to the fact that it is much easier for a potential buyer to get answers to questions of interest and clarify all points.
Most large online stores, and even small companies try to put such a chat on their site. This is caused by a positive trend. Most users trust the site more if it has such an online consultant.
Skill
Any paid or free analogue of JivoSite has a set of standard options. Most often, chats are distinguished by design and advanced features. But usually they provide:
- Online communication with the client (both due to the robot, and due to real employees);
- collection and analysis of information about users (a brief analogue of Google Analytics, which will indicate the place where the visitor came from and where he was);
- assessment of the work of employees (all text messages are saved, which makes it possible to learn from the productivity and competence of consultants);
- load distribution on online operators so that no message is left unattended for a long time.
As mentioned earlier, there are both paid and free options for online consultants. If you do not want to pay money for such an instrument, be prepared for restrictions. Usually they relate to the number of consultants, dialogues. Although for small shops, a free option may also work. You also have the opportunity to try out the chat on your website: see how its appearance is combined with the interface.
JivoSite
Before you find an analogue of JivoSite, you should find out the features of this online consultant. This, as you might guess, is a paid option. He has the ability to install 5 operators for free, but with a number of limitations. To ensure full functioning, you will need to pay an average of 500-600 rubles per consultant.
Most likely, you often met this option of a chat. It looks simple and does not stand out much from the background of the site interface. The standard version is presented in dark gray and green. Above is the avatar of the employee and his name with the surname. Below is a chat and text input field.
Of the functions there are many useful things. For example, you can not only correspond with a consultant, but also call him directly from the chat. Regarding how much you are on the site, a message will automatically appear on the screen. There is a preservation of correspondence and design customization. Interestingly, operators can see the visitor’s text before they send it.
It also collects all the information regarding where you are from, what search queries you clicked on and where you are. Dialogues of operators are sent to corporate mail. The client can also evaluate the work of the employee.
Siteheart
Another JivoSite counterpart is shareware. There is an option to arrange 300 dialogs per month. If you need up to 1000, then you have to pay $ 6. If up to 3 thousand - $ 15, up to 10 thousand - $ 40.
The window of this online consultant is not very attractive. It is a little large and too simple. The frame is red. After spending some time on the site you will receive a message from the bot. In this version of the service there is no consultant avatar and his name. There is just a message from SiteHeart. Reviews regarding this design are not very good. Not everyone liked this simplicity.
The main functions are many. If there are questions that often appear on the site, you can assign a response to the robot. You can accept payments via chat. If the robot has no more answers, or a difficult question arrives, then the real employee is automatically connected.
SiteHeart evenly distributes the load on the consultants. There is an automatic closing of the dialogue if the visitor does not respond in any way. There is an assessment of accuracy for bot responses, as well as reporting on work.
Livetex
This is another paid analog of JivoSite. You will have the opportunity to use the service for free for up to two weeks. So you can test its work and look at the appearance. The basic tariff will cost you 7 thousand rubles for 3 months. The lightweight version during this time will require 4200 rubles.
Outwardly, the window looks good. There is a display of the consultant's avatar and his name with the surname. You can also immediately evaluate the quality of service for an employee. Chat is decorated in blue and white. You can attach files and use emoticons.
Those who already managed to use the LiveTex chat, left positive reviews. There is an operator panel that allows your employees to view the data of the interlocutor. You can save messages, create reports and analyze statistics. There is an automatic invitation to the visitor. If all consultants are busy, a message will be sent to the user. There is a chat separately for operators and the ability to customize the design for the interface.
Talk me
Another great service that can be your assistant. Talk-Me looks good. It is easy to connect with just a few clicks. It is only necessary to register, issue an operator, determine the resource, copy the resulting code and post it on the site. There is a trial period to see if this chat room is right for you. A free limited rate is also available. Paid will cost you from 300 rubles per month.
Talk-Me is a multifunctional service. It works with automatic invitations, which invite the client into a dialogue. There is also the option to view all the visitors who are now on your site and choose an interlocutor. There is complete information about each of them. You can even help the customer by directing him to the product catalog.
conclusions
There are not so many free consultants. They have limited functionality, so they are not always suitable for online stores. Of course, if you have a small site, perhaps this option will suit you, for example, BHelp and Pr-me. But everyone with large companies is advised to buy paid chat. In addition, you always have the opportunity to issue a free trial, test and decide.
By the way, you can buy JivoSite promotional code on the Internet for 31 days of free use. It is easy to find on resources with discounts and promotions. The option is suitable just for those who want to try and understand whether he really needs such a tool on the site.