Although infrequently, many users of the popular video calling program are faced with the fact that sometimes messages are not sent. In Skype, such a problem really occurs. However, you can get rid of it with a few simple methods, if you know exactly the cause of the occurrence.
Why aren't messages sent on Skype?
Oddly enough, this problem is most often associated with the lack or restriction of an Internet connection. Many do not pay attention to this. But further, if messages are not sent on Skype (to a conference, for example), such situations will not be considered, as well as the absence of users online.
Among other things, which can cause such failures, most often experts note the following factors:
- non-compliance of the device configuration with the program requirements;
- non-working version of the application;
- outdated software;
- Incorrect settings.
Skype messages are not sent: what to do first?
In general, when this failure occurs, the most radical way to resolve it will be to completely reinstall the program. This will solve two problems at once, one of which is due to the fact that this version has stopped working for some reason, and the second is due to the fact that the settings have “flown”. By default, in any system, the program parameters are the same, and sending messages occurs without problems.
However, in some cases, the user reinstalls the application, but this does not lead to anything, and messages are not sent again. In Skype, this may be due to the fact that an old version is currently installed, which should be updated, although by default the automatic update must be enabled.
First, check these settings. To do this, go to the tools section of the main panel and use the settings item. In the parameters window that appears, you need to enable the automatic download of updates, if it is disabled.
If messages are not sent again, another method of updating can be used on Skype (most likely, the program was unable to download the required or available updates on its own). To do this, use the help section on the top panel, from which the check item for updates is selected. If they are found, the user will see a window in which it will be shown that the new version is ready for download. Here you should not use the “I will decide later” button, but download them immediately. Perhaps this will fix the problem.
But sometimes you can meet the exact opposite situation. It happens that the user system itself simply does not meet the stated system requirements of the program. When downloading the distribution kit from the official site, it is advisable to immediately verify this information. In this case, you can solve the problem by uninstalling the current version of the application and then installing the earlier one. Uninstallation must be done in full and it is better to use the iObit Uninstaller program for this, which will find and remove all residual components in the form of files, folders and entries in the system registry. Manually digging into the "Explorer" or in the same registry will be much more difficult (also unsafe).
Chat Settings Issues
Finally, you should pay attention to the chat settings (sometimes this is the privacy section). The simplest thing you can do is activate the line for receiving messages from anyone (Allow calls from anyone).
In the advanced settings, you should set the history to be saved with the “Always” parameter, put a check mark on the opening line of a new window in a compact form when you receive a new message, set the quote mode for the copied message, send it by pressing Enter, show other users that you are currently print the answer, and when you receive files each time select a folder to save.
Instead of an afterword
That, in principle, is all that relates to solving this problem. As practice and user reviews show, in most cases updating the client helps (provided that the system meets the established requirements) or completely reinstalling it if the program for some reason refuses to work. In rare cases, you need to update Internet Explorer to the latest version with a preliminary cleaning of all temporary folders (TEMP), since Skype directly depends on it.