Many users who constantly use Internet surfing prefer to use the popular Yandex browser in their work. Despite all its advantages, it happens that it just stops working. At the same time, some services may stop functioning (for example, Yandex.Mail does not open). Let's see what causes it to fail, and what to do in the simplest case to troubleshoot.
Yandex browser or service does not open: possible reasons
Like any other software, both the browser and additional Yandex services use operating systems (fixed or mobile) as a platform.
But here are the reasons why most experts say that Yandex does not open (both a web browser and related services like a search engine or mail):
- lack of internet connection;
- viral exposure;
- cluttered cookies and cache;
- too many installed add-ons;
- blocking by the firewall;
- Incorrect SSL certificates
- technical work on the site.
Yandex Browser does not open: what to do first?
I think everything is clear with the first paragraph. As a solution to the problem that the Yandex browser or service does not open, you can use the Internet connection scan, the usual reboot of a computer or mobile device, and even system recovery.
However, as practice shows, this is usually not the reason. In most cases, a failure in which not only does not open the window in Yandex Services, but the browser itself does not start, is due to a virus exposure. Although it is believed that the services and browser of this developer have quite serious protection, but they are not immune to the penetration of threats through software gaps. With all this, sometimes full-time anti-virus packages do not determine that they face a threat. Such cases occur when the application installed in the background is marked as trusted.
What to do in this case? You need to use a third-party scanner (preferably a portable type). Utilities like Dr. Web CureIt !, KVRT or something else. However, the most powerful tool is considered to be disk-type software utilities under the general name Rescue Disk. When using them, you can load the scanner from an optical or USB media even before the operating system starts up and perform a full scan using in-depth analysis. Believe me, such applications are able to detect even the most well-conspiratorial viruses, not to mention those that constantly "hang" in RAM.
Clean cookies and cache
On the other hand, the problem that Yandex Browser does not open may be the most common cause of cache overflow and the presence of temporary cookies.
What to do in this case? As already clear, all this stuff should be thoroughly cleaned. But the browser does not open! How to proceed? Optimization programs like CCleaner, Advanced System Care, AVZ TuneUp and others will come to the rescue. They can completely clear the above elements without user intervention, and absolutely for all Internet browsers installed in the system, and not just for the one used by default.
Disable unnecessary add-ons
Another reason that Yandex does not open (for example, the start page or search service) is because too many additional modules (extensions and additions) are included in the browser itself.
In this situation, go to the browser settings (the appropriate section is used in the menu) and disable or delete all unnecessary. By and large, for convenience, you can leave only the Flash components (Adobe or Macromedia), and just in case - AdBlock (a utility that blocks the appearance of pop-ups and ads). Although this add-on can cause problems, therefore, the browser should be checked just when it is disabled.
Turning off the firewall
Another trouble in terms of the fact that Yandex does not open comes from its own means of protecting Windows systems. Perhaps, at some stage of access to services, they are blocked.
In the simplest case, you can turn off the firewall or defender, and then see how the browser or service that the access is trying to work will work. In a more complex version, for services in the firewall settings, you will have to create a new exception rule.
Just in case, by the way, you should find the Hosts file located in the etc folder of the Drivers directory, which is located in the System32 directory of the system folder. There should not be any other entries in the file contents below the line after the address 127.0.0.1. If they are there, it is possible that the given addresses are directly related to Yandex services.
Mail Issues and Troubleshooting Techniques
Finally, one of the main problems is the situation when Yandex.Mail does not open. Typically, problems are associated with the fact that at the moment some technical work or service is being performed on the service website. However, most often, a message about outdated certificates is displayed.
In this situation, first you need to check the correct address of the link to the mail server (mail.yandex.ru). You may need to delve into the antivirus settings and install the appropriate SSL certificate confirming the authenticity of the publisher manually. Sometimes an indication in the address is not http, but a secure https connection option.
Conclusion
Here in general terms, and everything related to the problem of when Yandex does not open (services or browser). You can troubleshoot the above methods, only for a start you need to find out the cause of the failure, and only then apply some specific solution. It may well be that the problem occurred really due to the maintenance of the site. Although the option of a failure of the browser software itself is not excluded. Alternatively, you can try to completely remove it, and then reinstall it.