The problem of an error with a notification that the object does not support the property or the Browseforfolder method causes genuine indignation among users who access the VTB-24 client bank using a browser. In other online banking products or when accessing online resources, such failures are not observed. So why, then, when you try to log into your account, the error "The object does not support the property or the Browseforfolder method" is displayed (IE - Internet Explorer is used as the default default browser)? Read on for the reasons for the occurrence of such a failure and methods for resolving it. The methodology for eliminating this problem can be applied in other cases, if it still appeared.
The object does not support the Browseforfolder property or method: what is this error?
First of all, it is worth paying attention to the fact that the resource itself (server), which is connected to from a user computer, sometimes tends to be inoperative.
Suppose the user sees an error “The object does not support the property or the Browseforfolder method, OK clicks, but it does not give any effect. What is this talking about? It’s just that the true reason for the failure is precisely not in the server’s operation, but in the user system settings and IE browser settings.
How to fix?
In the case when the error "The object does not support the property or the Browseforfolder method" appears, how can I fix the situation so as not to suffer from changing the settings? You can simply change the browser and try to log in to a bank resource using it.
But the trouble is: it turns out that the work of VTB-24 client-bank does not support all browser modifications, not to mention the fact that not all of them work correctly even with the declared full support.
Actions when starting the browser
But back to the "native" browser of Windows IE, which is available in any version and related problems not only of banking, but also of other resources and services on the Internet. If the user does not want to refuse to use IE at all, or there is no access to the resource in other browsers, you will have to perform some simple actions that very often eliminate the cause of the message that the object does not support the Browseforfolder property or method. What to do in this case?
First and foremost, it is strongly recommended that you visit the official Microsoft website and download the latest version of the browser from it, taking into account the architecture of the installed system (you can find it in the Downloads section).
After installation, the default settings can not be changed so far, but simply launch the browser as administrator (this applies to Windows 7 systems and above). The start menu is called up by right-clicking on the program icon. Perhaps it was the start without administrator rights that was the reason for the notification that the object does not support the Browseforfolder property or method.
Install .NET Framework
On the other hand, the situation described above may not be the cause of failures. Another big problem is that many programs and sites have indicated: for correct access, the .NET Framework version version 3.5 and higher must be used.
On some computers, updating the system may be disabled, so it is advisable to install the platform yourself, again after downloading the installation distribution kit from a Microsoft resource. By the way, it’s better not to install version 3.5, but immediately find the fourth update or release 4.5 there.
Setting the correct Internet Explorer browser settings
Now a few words about resolving the error "The object does not support the property or the Browseforfolder method" by means of the browser, if all of the above has not given the desired effect.
In this case, the user will need to go to the browser properties from the “Control Panel”, select the security tab in the settings window, go to trusted sites and list the full address of the resource.
Security and Enabling ActiveX Components
If, even after changing the settings, a message appears stating that the object does not support the property or the Browseforfolder method, it is necessary to lower the security level by moving the fader (slider) to the lowest position.
On the privacy tab, you will also need to uncheck the box for blocking pop-ups.
After that, on the same security tab, just below and to the right, you need to click the "Other ..." level button, and then in the new window find the line for allowing the use of ActiveX parameters by approved domains and perform the resolution with the corresponding button.
Along the way, as an additional option, you can also set permission for domains marked as safe. In most cases, this helps.
Yes, and one more thing. As an additional tool, you can download the latest JAVA platform and integrate it into the system.
If none of this works, you can reset your browser completely. And remember that when you try to enter, the VTB-24 system will offer to install special software in the form of a protective cryptographic module, which you must agree with without fail.
Removing malfunctioning scripts
Finally, another reason for the inability to access online banking may be that the system has inoperable dynamic libraries of the operating system itself.
In the simplest case, they can be detected using the command console running as administrator, in which the sfc / scannow command is written. On the other hand, you can try to update them or install underloaded or damaged objects using the specially developed DLL Suite utility.
If the downloaded or updated system components still turn out to be inoperative, it may help to force the removal of some of them. First you need to go to the root directory of the system and select the System32 directory.
Now attention !!! The following files are subject to deletion in it:
- MessagePRO Class;
- mespro.sig;
- mespro.dll;
- mesproax.dll.
After completing the removal of the selected components, the computer system must be completely rebooted, after which you can try to log into the online banking system or another failed resource again.
Note: this technique is proposed as the very last resort, therefore, the user will have to perform such actions at his own risk. Even specialists in fixing problems of this type give absolutely no guarantee that after that banking will work and (even worse) the system will boot in normal mode. So be careful and attentive.
Instead of an afterword
That, in fact, is all that concerns the correction of such an unpleasant failure regarding VTB-24 or any other resources. As many experts note, this problem in most cases concerns this particular system, although it is very likely to occur when accessing other sites and their services. It is impossible to say right away what exactly the problem consists of and what served as the root cause of its appearance. Therefore, you will have to perform the actions in the order that was indicated above (from the simplest to the most complex). In the end, it is in relation to the online service of the specified bank that at least one of the above methods should certainly help.
And if nothing at all gives the proper effect to correct the situation, the user will have no choice but to contact the support service or at least use the services of an online consultant directly on some website. As mentioned above, it may very well be that the failure occurred and not through the fault of the user and the settings of his system. But, in order not to deal with IE settings or delete libraries (which is not always safe), it is better to immediately clarify which browser is best used instead of IE. This, as noted by many users, is the easiest solution.