Error 491 on Android. Causes and solutions

Many smartphone users often encounter a problem when trying to install an application on their device, error 491 appears. There can be several reasons why this happens, starting from a malfunction of the OS and ending with malfunctions in the application store itself from " Google " Further in the article, we will talk in detail about the most common reasons due to which an error appears, and also consider methods of troubleshooting.

System crash

The most common reason why error 491 occurs is a malfunction of the Android OS on a phone or tablet. Do not be surprised that this can happen, because this operating system is prone to the appearance of various failures no less than others. Failure can be caused by any factor, for example, an unexpected restart of the smartphone.

But not everything is so bad, since this problem is handled quite easily, although it is worth saying that there are as many as 3 different ways:

• The first method is suitable for most cases of error 491. All that the user needs to do is restart his phone. You can also simply turn off the device and leave it in this position for 2-3 minutes, and then turn it on.

• If the first method turned out to be powerless, then it is worth using the second - reset the settings to the factory state. Even if there is any damage to the system files due to which various errors occur, a complete reset will restore everything and restore it to its previous form. It is simply reset, just go to the phone settings, go to the menu item "Backup and reset" and click on the corresponding button there.
• Well, the third way, in case nothing helps, is flashing the smartphone. Some users also resort to this step, but it is worth noting, much less often. It is not always easy to execute it, in addition, the instructions for each phone are different, as well as the files necessary for the firmware. So there is no universal way. The most correct option in this situation is to visit the forum page or the site dedicated to a specific phone model, where there will be the necessary files for the firmware and detailed instructions with pictures and a description of what to do.

Problems with the Google Play Store

The second reason why 491 error may occur on Android is a problem with the cache and data of the Google Play application. It is also very common, so do not be surprised if it touched your device. Everything is fixed in this case quite simply, the main thing is to follow the instructions:

1. We go into the phone’s settings, look for the “Applications” item and select it.
2. In the window that opens, you need to switch to the "Everything" tab and find the installed Google Play application store there. Click on it.
3. In another window that opens, you need to alternately click on 2 buttons - "Erase data" and "Clear cache."
4. Once the cleaning is completed, you should restart your smartphone and you can safely use the Google app store.

Also, sometimes error 491 may occur due to updating Google Play itself to a newer and more recent version. All you need to do in this situation is to remove updates. This is done easily: you need to repeat all the above steps, but instead of clearing the data and deleting the cache, click on the button "Restore the previous version" at the top. When the updates are deleted, the phone should be rebooted, after which it can be used.

Google Account Error

The third reason why error 491 occurs is a failure or synchronization error of the linked Google account. No one knows for sure why this problem may appear, but the fact that it exists is a fact.

In this case, it is not difficult to solve the malfunction. All that the user needs to do is go to the “Accounts” menu in the phone’s settings, select the linked Google account and click on the 3 dots on the top in the window that opens, then click on the “Delete” button.

After these actions, you need to restart the phone and re-bind your Google account.

No Internet

The next reason why “error 491: failed to load the application ...” occurs is the absence or malfunction of the Internet connection. If you do not have a very good provider and Internet malfunctions are frequent, then with a high degree of probability it can be argued that this is the cause of the error.

You can fix the problem in this case without much difficulty - you need to turn off the wi-fi on the phone, then restart the router (unplug the power plug for 15 seconds and plug it back in), and then reconnect the smartphone to the Internet.

Google Services Error

Well, and the last reason why 491 error may occur on Android is a failure in Google services. Services, as you know, collect a lot of information about the operation of Google applications, and then save them to their cache. So, if it is damaged, for example, due to a failure of the OS, then this can cause various errors.

To fix the problem in this situation, you can do this:

1. Go to "Settings"> "Applications"> "All Programs" tab.
2. We find and click on the Google Services application in the list.
3. In the window that appears, click on the "Clear Cache" button, and then on the one above - "Manage Location."
4. Another window will open, in which, at the very bottom, there will be a button "Delete all data", which you need to click and confirm the action.
5. As soon as the cleaning is completed, reboot the device and use it!