Utair airline reviews

Utair is a large transport company providing passenger and cargo transportation services on airplanes and performing helicopter operations. Utair, according to reviews, is the number one helicopter operator in our country, the leader in the world helicopter market in terms of the size of its fleet. Utair has over three hundred helicopters.

Modern company Utair

Utair's aviation business began over half a century ago, in 1967. Work began with the creation of the Civil Aviation Administration in the city of Tyumen. Judging by the positive reviews, Utair over the years has successfully participated in field development. During this period of activity, the transport company has accumulated fundamental experience.

Last year, Utair celebrated its anniversary and rebranded. Today Utair boasts a huge fleet of ships of sixty-five aircraft.

Utair, according to reviews, is one of the largest operators of the helicopter market in the world. The head office of the aviation company is located in Tyumen.

Personal tragedies of Utair

Six years ago, in the spring of 2012, a Utair airline plane flying from Tyumen to Surgut crashed. According to the Ministry of Emergencies, thirty-one people died, twelve people were injured. According to Utair employees, all the company's aircraft leave the flight technically sound, so they exclude the version of the technical malfunction. Law enforcement agencies considered three versions of the causes of the disaster: improper piloting, aircraft malfunction, error in the operation of ground services.

Over the past few years, other incidents have occurred with Utair aircraft, according to reviews and official data:

• In the winter of 2011, the Mi-26 helicopter made an emergency landing near the Taylakovo point of the Khanty-Mansi Autonomous Okrug. The helicopter burned down. One crew member was killed. Five people were sent to the hospital.
• In the summer of 2011, the Mi-8 helicopter made a hard landing almost two hundred kilometers from the city of Kirensk. On board were sixteen people along with the crew. When disembarking passengers, the helicopter partially fell into the ground. Two people have passed away. Three people were injured.
• In the summer of 2008, the Mi-8 helicopter crashed. On board the aircraft were thirteen passengers - employees of Service Drilling Company LLC, and three crew members. As a result of the fall, nine people died.
• In the winter of 2007, the Mi-8 helicopter crashed in the Republic of Congo. As a result of the fall, one crew member died, the remaining crew members and passengers received injuries compatible with life.
• In the spring of 2007, the Tu-134 crashed, flying from Surgut to Belgorod with a stop in Samara. When making a landing at the airport of the city of Samara, a blow to the ground of the plane occurred. Six people were killed, twenty-seven were hospitalized.

Activities

The main activities of the company are:

• Training aviation personnel.
• Helicopter operations.
• Cargo transportation.
• Maintenance of aviation and helicopter equipment.
• Charter programs.

Jobs at Utair

The company has been operating in aviation for more than half a century, and according to employees, Utair is a reliable employer and carrier. In 2017, the company carried more than 7 million passengers.

Any employee can leave a review about Utair airline, its activities, flights performed on its website. The Director General of the carrier guarantees that for reasoned judgments none of the employees of his team will be prosecuted, because the main motto of the company is: "Flight safety: no small things."

Unique rates

Utair takes the fourth place in our country in the number of passengers carried. The company was largely able to achieve such indicators thanks to continuous development and improvement, in particular in the field of offering new tariffs and services. So, for example, the company invented cheap baggage-free tariffs (you can carry only hand luggage weighing up to ten kilograms).

The carrier Utair has relatively recently developed and proposed a new unique tariff. According to passenger reviews, the tariff "Open Utair" has one significant limitation. Tickets for this offer can be bought at a fifty percent discount on certain dates, but without the exact time of departure. The specific time of departure of the client is reported only on the eve of the flight by message to the phone or e-mail.

Trial destinations will be flights from Moscow to Tyumen and Rostov-on-Don.

Pros of Utair

Utair passengers leave reviews both positive and negative.

Positive points are:

• The carrier flies to remote cities of the North (for example, Noyabrsk). Residents of northern settlements and cities leave almost always positive reviews about Utair.
• Professional work of pilots. Soft takeoff and soft landing.
• Good service on board aircraft. Reviews about Utair cabin crew note their professionalism, attentiveness and sincere interest in solving passenger problems.
• There are two clean bathrooms on planes.
• In the cabin air conditioning system to create a favorable climate on board.
• At the request of customers they are given blankets and pillows. The number of blankets is designed for all passengers.
• In the cabin, each passenger has a couple of corporate magazines to read. Utair prints offer food, drinks, cosmetics, and toys, albeit at inflated prices. For example, you can buy Kids box at a price of two hundred rubles, although the real value of the contents of the box is not more than one hundred rubles.
• If passengers fly with children, they will be offered coloring books and colored pencils.
• On the individual panels at the top are buttons for adjusting individual light and air flow. All panels are technically sound.
• You can carry carry-on baggage on planes.
• Low airfare compared to other carriers.
• If meals are not included in the airfare, then it can be ordered separately. Drinks and water are offered free of charge.
• If Utair passengers are late for the next connecting flight of the company due to circumstances beyond their control, Utair will automatically book seats for these people on the next possible flight and arrange their meals and accommodation while they wait to board the aircraft. By providing such a service, the company deserves the most positive reviews about Utair. Organized meals and accommodation include free hotel accommodation, three meals a day and a shuttle service to and from the hotel to the airport.

So, summing up the description of the advantages of Utair, it is worth noting that the main advantage of this carrier is an individual approach to solving the problems of its customers. In particular, the organization of accommodation and meals for passengers late for a flight for reasons beyond their control.

Cons Utair

The negative points include:

• Carrier fleet is not fully updated. There are very old airplanes with very dirty salons, chairs and toilets.
• Technical crashes when buying tickets in the Utair app. Passenger reviews indicate failures in ticketing, the need for repeated input of personal data.
• When buying cheap tickets, a refund is not provided. There are no notifications of passengers about the irrevocability of tickets when ordering them.

It is worth noting that the ratio of pluses and minuses in the work of the airline, according to passenger reviews about Utair, is fifty to fifty percent. Negative reviews, as a rule, are written more often due to the mentality of the Russian people. If the service is good, then it should be so, if it is bad, then you need to write about it and tell everyone.

Holidays in Russia

Earlier, from the thought that in the summer they would go south, the citizens of our country had a smile on their faces, this made their hearts feel warmer. Times are coming back. The city of Sochi after the Olympics in 2014 finally turned into a year-round resort. In winter and early spring, people come here to ski, in summer to relax on the sea coast. In addition, the city has become a center of domestic tourism and business, so many citizens fly to Sochi for short business negotiations.

The reviews of Utair as a carrier to the south of Russia are as follows:

• Flights can be easily bought on the company’s website, although remember that there are crashes when buying tickets in the Utair app.
• The Tyumen airline Utair has a bonus system for regular customers.
• Huge selection of flights.
• Quick registration. Departure without delays, strictly on schedule. Utair has a self-check-in system at the airport for a flight. This is very convenient if the front desk at this moment is a big queue, but you don’t want to stand (for example, if you have small children with you).
• The planes are mostly clean and new. In the business class, the passenger can relax and stretch his legs, in the economy class everything is much more modest and cramped.
• Availability of cheap tariffs, including tariff without baggage (you can carry only hand luggage weighing up to ten kilograms). The cost of tickets from the capital to Sochi in the spring is at this rate about two thousand rubles, which is very acceptable at the height of the tourist season. The passenger can pay extra baggage in the amount of two thousand rubles and carry up to twenty-three kilograms of luggage, of course, taking into account the baggage allowance in centimeters.
• Drinking water on board is offered for free. This is important, especially for people with young children. Meals depending on the fare are included or not included in the cost of the flight. On domestic flights, as a rule, one-time meals, as the flight time is less than three hours. On flights lasting more than three hours, two meals a day. The first meal: a hot dish with a side dish, pickles, biscuit. The second meal: a light snack of salad and buns.
• Professionalism of pilots at the height. Takeoff and landing are soft.
• Flight attendants are polite and attentive. They are able to find an approach to any client: a small capricious child or a nervous adult man. There is one drawback, stewards and stewardesses do not collect garbage during the flight, although many customers buy water, chocolates and after drinking them do not know where to throw candy wrappers, pieces of paper and empty bottles.
• Upon request, customers are given soft warm rugs and pillows. According to Utair passengers, there are enough blankets for all lovers of warmth and comfort.

Flight to China

Hainan Island is a southern province of China. It is famous for its mild climate, sea coasts stretching over twenty kilometers and mountainous areas with many forests. Whatever the purpose of the trip to this island, each tourist will find what to do here: monkey islands, Nanshan Temple, ethnic park. The reviews of Utair as an international carrier to China, to Hainan Island, are as follows:

• Flight to the Boeing 767. Not a new, but very solid, technically sound, clean plane.
• Utair has a bonus system for regular customers.
• Departure of a Tyumen carrier aircraft without delays, strictly on schedule.
• Professionalism of high-level pilots. Takeoff and landing are safe.
• Flight attendants are polite and attentive. They are ready to solve any passenger problem (bring water, medicine, a blanket or pillow, help reassure a child or a violent neighbor, help deal with seat belts).
• Flight attendants always instruct before flying.
• Two meals a day. First meal: a hot dish with a side dish, pickles, chocolate biscuit. The second meal: a light snack of salad and buns. There are paid drinks and food. The cost of a bottle of Coca-Cola is about one hundred and fifty rubles, it is quite expensive, but there is not much choice in the sky.
• At the request of the passengers, rugs and pillows are issued. According to the reviews of Utair passengers, their number is enough for everyone.

It should be noted that there are much more pluses than minuses in the work of the airline. Negative reviews are related to the presence in the fleet of old aircraft with narrow aisles and small distances between the seats. We agree that the old planes are very uncomfortable, the Tyumen carrier Utair regularly updates its aircraft, but updating the entire fleet in a short period of time is very difficult. The airline has a lot of Boeings, and even besides the series they have names. The company boasts quality service during the flight, professional work of pilots and cabin crew.

Total

For half a century of its aviation activity, the Tyumen airline Utair has established itself as a reliable carrier of passengers and cargo. Utair management always perceived the air accidents that occurred with the company's aircraft as personal tragedies and was responsible for them, taking care of the victims and the families of the deceased.

Today, the Tyumen company can offer its customers unique special rates, quality service on board the aircraft, professional work of pilots and cabin crew, thereby deserving positive feedback about Utair Aviation.