The site "bravoavia.ru" was registered relatively recently, in January 2011, the site was registered with a Russian company. The daily number of visits is more than 12,000, the number of unique page views is more than 40,000. The service is popular, despite various notes on the network about "Bravoavia". Visitors' reviews are very different, but many of them are negative.
What does the site offer?
"Bravoavia" offers reservation and purchase services for tickets to almost any destination via the Internet. The website says that “Bravoavia” is “the international trademark of BravoFly Group SA.” In addition to airline tickets, you can also book hotels and cars on the site. Even discounts on car rental are offered if the car is rented through the Bravoavia website. Flights are offered at competitive prices. A client who visits the site learns that here, when planning a trip, offers of low cost airlines such as Wizzair or Ryanair are also taken into account. The Swiss legal address of Bravofly SA, which owns Bravoavia, is reported on the site.
Reviews: main complaints
In general, customers are unhappy with the following points:
- Sometimes ticket prices are underestimated. Those. during the booking process one, more favorable price is shown, at the end of the booking a completely different price is offered. There were even cases when, after buying a ticket, a call was heard from the Bravoavia Customer Service Center, and it was reported that the tariff was changed and a certain amount had to be paid (sometimes even> 200 euros).
- In some cases, claims can be up to 4 months.
- The site does not have an official representative office in Russia. The company can only be contacted by phone or email.
- When booking, all information on the ticket is not displayed (for example, the ability to change, refund or reissue a ticket to another person). For "beginners" this creates a rather serious inconvenience, since they do not possess information enough to make the right choice.
- The ticket price is initially shown in rubles, but payment is charged in euros. The course is unprofitable, you can lose, depending on the ticket, several hundred rubles.
- The company phone only works from 10 to 19 on weekdays and from 10 to 17 on weekends. Out of hours, it is impossible to contact the company to resolve urgent issues that may arise during the execution of a transaction on the Bravoavia website.
Satisfied customer reviews
However, on the forums you can find positive reviews about this company. In such situations, it is always difficult to figure out where there really are gaps in the service, and where the client himself did something wrong. On the forums, many customers of this company talk about how they are satisfied with the services provided. We managed to purchase tickets at competitive prices, you can always reach the customer support center (during working hours), and as for low-cost airlines, there should be a special approach to them. In some cases, it is better to go directly to the carrier’s website and issue a ticket there. One of the clients reports that after the first issued reservation he received a voucher for 10 euros from this company.
conclusions
In a word, about the service "Bravoavia" the reviews on the forums are very different. There are satisfied customers and dissatisfied. As usual on the forums, not everyone writes their real names, and under the nickname you can write anything you like, and there is no way to see the tickets purchased yourself, read the correspondence of this client with the company, listen to telephone conversations to understand what and how in fact it was said. You decide. You have the opportunity to go to the Bravoavia website, evaluate everything with your own eyes, compare it with competitors' websites (possibly also imperfect) and make a choice. The best recommendations, probably all the same from people you know, friends and relatives who have already used the services of this company.