What can make a trip more enjoyable than quality service on board an airplane? Friendly staff, ready to listen and help, an established system of providing standard and extra services, promotions and discounts, an expanded list of available destinations, as well as a reasonable ticket price.
Could you better describe the perfect airline? And how many carriers fall under such a description? We can say with confidence that all of the above applies to Wizz Air. Reviews confirm this fact. To decide whether to work with this airline, you need to study the truthful information about it.
What do experts say about Wizz Air? Reviews of real customers, baggage rules and check-in, other nuances - all these points should be investigated in advance. This article will help you deal with them.
Airline history
Wizz Air is a relatively young airline. The idea of its creation arose thirteen years ago among experienced specialists in the field of air transportation. Just three months later, the carrier in question was already officially registered and is quite ready to fly. The first of them took place in mid-2004 from the Polish city of Katowice. Currently, flights are carried out from twenty-five airports located in various countries. In Ukraine, this is Kiev, Zhulyany.
Last year, the considered low-cost airline carried out a complete rebranding. In particular, she gave her aircraft a bright, modern look that has become even more enjoyable for passengers. New promotional rates, discount programs and promotions were also introduced.
This year, the airline Wizz Air Ukraine under consideration was honored to be called the best low-cost carrier according to the well-known industry-specific print edition of Air Transport World.
Service level
Ukrainian airlines are making significant efforts to attract customers and ensure their comfort. However, Wizz Air stands out against their background, as it actively introduces many innovations at each stage of servicing passengers who use their services.
Traveling with the carrier in question is remembered by customers not only for their incredible comfort, but also at fairly low prices. If you need food on board, you can order it directly during the flight, paying extra.
Route network and airports
Ukrainian airlines, and Wizz Air is no exception, are striving to expand their route network to allow their customers to travel at lower prices to even more destinations.
The carrier in question, despite the growing competition, was able to secure the lowest level of ticket prices on the territory of both Central and Eastern Europe. The price, among other factors, also depends on the airport of departure. The carrier employs a whole network of minor and small regional airports that are ready to offer more pleasant rates. Many destinations continue to be developed, for example, Wizz Air: Hungary. Over time, flights will only become more comfortable.
Flight with young children
If you fly with a baby, the Priority Boarding service will be provided to you by the airline absolutely free.
On board the aircraft, the passenger-parent will be able to take:
- diapers at a rate of one for every hour that the child spends in flight;
- packaged baby food;
- small toys, dummies;
- baby wipes;
- folding stroller or cradle;
- one set of clothes per shift.
You can use the folding stroller to the gangway. At this point, one of the airline’s employees will accept this item for storage during the flight. After disembarking, you will be able to pick it back. There should be a special tag on the wheelchair, which will be attached at the front desk. At the same time, a child car seat can also be taken on board. However, this extra bed will have to be paid.
At the time of booking it is important to indicate along with the name of the passenger that this is a child. After booking this extra bed, you don’t need to pay the children's fee.
Services that the airline provides on board
The Wizz Café service offers passengers during the flight to purchase a variety of drinks (hot, alcoholic, non-alcoholic), sandwiches, snacks.
Wizz Boutique service gives passengers the opportunity to buy cosmetics and perfumes of various popular brands, necessary travel accessories, gifts and souvenirs, products with corporate symbols of the carrier company in question.
You can pay for this kind of purchase using various currencies, including zloty, pounds sterling, euros and Hungarian forints.
Priority landing
According to reviews of Wizz Air's services, a nice bonus is the opportunity to take advantage of the priority landing right. What does this mean? You will no longer have to stand in line before boarding (since you will be called for boarding in the first place, much earlier than other passengers). You will also have the opportunity to carry another extra piece of hand luggage on board. When you move around the airport (for example, "Kiev Zhuliany") by bus, you can take a seat in its front part and get to the landing earlier than others.
Nevertheless, this service does not give any privileges during the passage of all inspection points. Such passengers will pass this procedure on an equal basis with others.
To secure the right of priority boarding, you must leave a request for this service at the time of booking a ticket or make a phone call to a specialized information center of the company.
The service in question costs four euros if ordered using the airline’s website or information center and twenty euros if paid at the airport.
Luggage
When using the services of a new airline, questions inevitably arise regarding how many things you can carry with you. This is also the case with Wizz Air. Baggage that can be transported for free by the aircraft of a given carrier must meet certain requirements. Its dimensions should not exceed 42 x 32 x 25 centimeters. The weight of a piece of luggage should be no more than thirty two kilograms. Such units can hold no more than six pieces.
If the baggage exceeds the specified standards, its transportation will have to be paid additionally.
On board you can take things with you, such as:
- mobile phone;
- any printed matter;
- crutches;
- baby items (including a folding stroller and cradle), as well as a blanket or some kind of outerwear.
The priority boarding right gives the passenger the opportunity to take on board one more piece of baggage.
Excess baggage can be paid at the time of booking, or later on the page with information about your flight!
You must pay for excess baggage no later than three hours before departure. It’s more profitable to pay such fees online. At the airport, their amount will be slightly higher.
Special help
Wizz Air is an airline that pays particular attention to passengers who have certain restrictions regarding their physical capabilities and, accordingly, special needs during flights. It is important to notify employees of the availability of assistance or medical care at least forty-eight hours before the time of check-in. This information may be transmitted over the Internet. But the most reliable method (it is also recommended by the airline) is a phone call.
Passengers with special needs should arrive at the check-in for the flight no later than two hours before departure.
Sometimes an airline may require a medical certificate from a patient that confirms the fact that his physical condition will allow him to safely transfer the flight without additional medical assistance. In such a document, the attending physician must clearly express his permission to the patient for a specific flight.
Flight with a guide dog
The budget airline in question allows passengers who need it to travel with a guide dog. The flight of such accompanying persons is not paid extra. However, only on condition that such a dog will be present only one on board and will not occupy a separate place in the cabin.
It is important to inform Wizz Air Ukraine of such a need in advance (namely, at the time of booking). This information should go to the specialized department of the airline - the information center for special assistance services.
Not later than two days before the departure time, the passenger must provide the airline with the following documents: a certificate that confirms the status of a guide dog, as well as a set of papers that are required by the rules of the accepting state.
Reviews
Thousands of passengers who have already fallen in love with Wizz Air cooperate with the airline in question. The reviews indicate that the quality of services provided by this carrier is increasing year by year. Passengers appreciate the responsiveness of the staff, the friendliness of the crew, the comfort of being on board, as well as many pleasant promotions and opportunities to get discounts.
Wizz Air Airlines provides quality services to its passengers. Once you become her client, you can no longer refuse the luxury of a comfortable trip at a low price. This opportunity always captivates travelers. No more overpaying or losing your natural amenities.
Do not let irresponsible carriers spoil your travels. Respect yourself, use the services of the best!