A sofa is one of the main elements of furniture in any apartment. They rest on it during the day, seat guests. If you have several rooms, then you need more than one sofa. Indeed, it is often used not only for relaxation, but also for sleep. There are models that, in addition to the lower drawer for linen, are equipped with a bedside table. You can hide many necessary items in it. The Ascona company is one of the largest manufacturers and sellers of furniture. What kind of reviews come to the quality of goods and customer service?
Ascona Company
The Ascona company was established in the early 90s of the last century. She is engaged in the development and production of bedding and furniture, including beds, sofas, mattresses, linen.
Under the leadership of the American concern Leggett & Platt, springs for mattresses are manufactured. Folding mechanisms help produce Swedish experts.
Ascona has a well-developed website, which helps to attract customers. An extensive network of selling organizations has been formed, with a huge number of consultants and managers.
Orthopedic mattresses "Ascona"
Ascona produces various orthopedic mattresses. One of them is Victory, created on an independent spring unit. It has 550 springs per berth. The average stiffness of such a mattress will suit many people.
Elastic polyurethane softens the coconut leaf that is inside. The height of the mattress is 20 cm. From above, it is covered with a layer of cotton jacquard impregnated with a special tool. It removes moisture, helps maintain a natural microclimate, removes the electrostatic field. The mattress has a reinforced perimeter, which allows it to stay in shape longer.
Sofas "Ascona"
Orthopedic mattresses are usually sold with beds or separately. Ascona specialists created a sofa bed with a similar type of mattress. The result was an Ascona orthopedic sofa. User reviews suggest that it is comfortable to sleep at night. A wide berth and anatomical mattress allow you to have a good rest. And during the day, the assembled sofa is compact. It is comfortable to sit or relax on. Transformation mechanisms help change the shape of a piece of furniture. They make it possible to easily fold and unfold the Ascona sofa bed.
Reviews from many customers indicate that they like Ascon products. They buy children's beds and sofas for families and advise them to their friends and acquaintances. Many people like orthopedic mattresses and pillows. Consumers note that they have been using products for several years, and their appearance has not changed at all. Buyers claim that they wake up rested. Back pains pass, sleep improves. Consumers thank the company’s employees and hope to continue cooperating with it in the future by buying sofas manufactured by the Ascona manufacturer.
Negative reviews
The purchase of Ascona furniture brought joy to not everyone. Customer reviews also indicate that the ordered goods are not delivered on time. Managers beg for a little patience, and this continues for several months. At the same time, the contract indicates the amount that the supplier will have to pay the buyer for storing one extra day in the warehouse of his order. This is a thousand rubles. There are no reviews that someone really paid that amount, that is, when delivered later than the deadline, no one was given out to anyone for a thousand rubles a day.
It happens that company managers act inattentively or try to trick a buyer who wants to buy sofas manufactured by Ascona. Reviews tell about cases when the price was much higher than what was indicated in the catalog. Buyers will find out about this after they have made a down payment. It’s not possible to take the money back. It remains to pay the required increased amount or donate the money paid to the company earlier. The difference in price may exceed the initial cost that was declared on the Ascona sofa bed!
Reviews from many consumers indicate that the specified warranty period is a fiction. In fact, the company does not guarantee anything and is not responsible for the quality of its products.
Reviews from other customers indicate that the products were delivered on time. It seems that the quality of service at different points of sale varies significantly. Here the quality of the delivered products is of great importance. If it satisfies the buyer, then there are no problems. And when defects and breakdowns are detected, then the employees of the company do not react in the right way.
There are complaints about product quality. Buyers say that when assembling the sofa, its parts cling to the base. The risk of tissue breakthrough at the point of contact increases. To assemble such a sofa is very difficult.
Damage resulting from assembly is not considered a marriage, money is not returned for a faulty Ascona sofa.
Some customer reviews suggest the product is falling apart in a few weeks. The bottom of the back collapses, the legs fall off, the eco-leather erupts from mechanical damage.
Many users complain of a strong unpleasant smell from the mattress. It does not weather for several months. It is not possible to return it to the manufacturer, because he does not want to return the money.
The company does not respond to calls to change or repair Ascona’s bed or orthopedic sofa. ” Reviews say that sometimes, instead of the ordered model, they bring another, "what was." If the buyer complains, then he is offered to make a replacement at his own expense. That is, unload, transport the resulting piece of furniture, load, transport, bring and stack a new one yourself!
Adjustment of Ascona sofas
Particular attention in customer reviews is given to the assembly and the ability to adjust individual elements.
Mounting in wooden parts takes place in several stages. There are two types of holes for this: round and oblong. According to the technology, compounds are first set to elongated, and then round are fixed.
“Specialists” from “Ascona” expose only longitudinal joints, and then not directly, but obliquely. Because of this, it is not possible to unscrew the screws. In addition, their heads are knocked to the side. It seems that they are "twisted" with a hammer. The purpose of the lye under the mounts remains a mystery to buyers.
Contacting the company at various levels does not bring any result. Such sofas continue to collapse, because it is not possible to repair them.
Warranty service and repair system
It is possible to find and see the result of its activity by a small number of consumers. Often all the work comes down to drawing up an act of defects, which will soon be denied for some fictitious reason.
As buyers were able to find out, the service and after-sales support service almost did not work.
Buying a new part instead of a broken one after receiving a refusal of warranty repair is impossible, because sellers do not offer them separately. And the warranty service does not sell either, because it is not her business.
It is possible, in principle, to reach the sellers, but they promise to respond in 10, or even 20 days. And so several times in a row. Some dissatisfied customers with this form of communication disappears. Almost none of those who left wrote reviews that he managed in the end to achieve a solution to the problem. More often people say that they will never contact this company again and are not advised to do this.
Straight and corner sofas
All sofas from Ascon can be divided in shape into straight and corner. Usually, both types of products are developed within the framework of one model. Corners are distinguished by the fact that they have a continuation on one side, projecting forward. Often it can be installed on one side or the other, depending on the location of the room and sofa.
The advantage of such models is the original appearance in the assembled state and a large sleeping area - in the disassembled. The lateral part is added to the central one, forming a single whole with it. Customers like Ascona sofas. Reviews indicate that many choose angular ones.
Consider the various models of Ascona furniture and reviews on them.
Sofa "Karina"
One of the most bought and popular among the company's products is the Carina sofa (Ascona). Reviews of many buyers speak of the joy and convenience brought by the purchase of this furniture. People like the opportunity to choose the most suitable model (straight, angular, with a small canapes). However, not everyone liked the Karina sofa (Ascona). Customer reviews say that often the main cover of a sofa is significantly different in color from the armrests, cover canapes, backs, decorative pillows. You can regard this fact as an original design decision. But on demonstration models in the catalog this is not observed. Therefore, in most cases, this option does not suit buyers. They appeal to company managers to make a replacement. And here it turns out that according to the norms of production, such a difference is allowed and is not considered marriage. So buyers are forced to use what came to them. Therefore, many unpleasant associations cause sofa Carina ("Ascona").
User reviews suggest that criticism of the company’s website is quickly deleted and their authors blacklisted so that they can no longer express negative opinions.
Users encounter another problem a couple of weeks after the purchase, when the sofa “Karina” (“Ascona”) begins to creak. Customer reviews indicate that the creak is increasing every day. This happens even when no one jumps or jumps on the couch. Sleeping on it is comfortable, but turning over in a dream is undesirable. Again, creaking is not considered a marriage, judging from the information in the passport. But who thinks when buying a new sofa, and even not cheap, that he will face this problem soon after the purchase?
Sofa "Antares" ("Ascona")
The appearance of the Antares sofa is beautiful. Noble color scheme, an original line of a cover, a large box for linen and various things. You can buy a straight or corner sofa "Antares" ("Ascona"). Customer reviews complain about the strong unpleasant smell of cheap paint that makes the sofa stand out. It does not pass several months. Because of this, sleeping is not only on the couch, but also in the room is impossible. Claims by customers, of course, remain rejected by the company.
Galaxy Sofa
Many customers complain about the acquired Galaxy sofa (Ascona). Reviews say that there are curved seams in the center of the cover, littered edges, the edges of the mattress are not reinforced.
The products do not have a passport, therefore it is impossible to find out what such an anatomical sofa of Ascona is made of. The reviews indicate that, despite the existence of an act to replace the cover, no one brings it for several months.
Buyers describe their many months of ordeal on the delivery of sofas of this model, to eliminate the shortcomings. They complain that sitting on it is uncomfortable. It feels like the one sitting is sliding off the seat. Positive reviews about this couch could not be found. Probably not in vain it is discontinued.
conclusions
As you can see, the sofas manufactured by Ascona enjoy an ambiguous reputation. Reviews say:
- low level of service;
- delays in delivery;
- incomplete complete set of products;
- delivery of not those models that were ordered;
- poor assembly (maybe that's why the frame comes pre-assembled, which causes other problems)
- the frame cannot be lifted up the stairs in a private house;
- a large number of prohibitions on operation, which do not give a chance to win a lawsuit against the company;
- poor warranty service;
- lack of service after purchase.