The Smile provider is part of the Virgin Group, which provides telecommunications services. The customer base has about 220 thousand subscribers, and the presence area includes more than 500 settlements throughout the country.
general information
Smile is a Russian Internet service provider that offers citizens communication and television services. The company has been operating in this area for over ten years. The management of the organization announces regular improvement of signal transmission quality and the application of innovative technologies in telecommunications.
The organization’s activities are also aimed at installing Wi-Fi distribution devices and connecting video equipment. Users are given access to a personal account in Virgin Connect.
Registration and entrance to the "personal account"
In order to use the services, the subscriber will need to create an account on the company's website smile. Then you need to enter the last name and first name that will be used for login. The user should come up with a username and password. In the line below, you will need to enter the email address to which the message with the code will come. At the final stage, you will need to confirm the completion of the registration procedure.
The subscriber can independently change the tariff and connect additional functions in the "personal account". After authorization, the user can configure the router to distribute Wi-Fi. If you encounter any difficulties, you can contact the company's call center. Specialists will provide advice on all issues of interest.
Public opinion
In order to form an objective opinion about the "Smile" provider, you can study the real reviews of subscribers. Many of them criticize the pricing policy of the company, because the cost of services is constantly growing, and the quality of communication is poor. Positive reviews about the Internet provider Smile claim that the company provides high-quality and stable communication and Internet services. The operator’s advantages include wide coverage and discounts for new subscribers. A wide selection of tariff plans allows you to choose the best option for people with different financial capabilities.
We begin to study the features of this organization from the point of view of users.
Negative points
Some reviews about the Smile provider are full of negative comments about the constant technical failures, due to which the Internet does not work. Many subscribers claim that the poor quality of service began when Virgin Connect outbid the company. Negative reviews about the Smile provider contain information about the lack of stable operation of television and the Internet.
Other customers were unsatisfied with technical support, as specialists cannot resolve a single issue. Critical comments claim that managers and other employees accuse subscribers of having problems with the Internet. Not every client is willing to tolerate such a dishonest and boorish attitude, so many refuse the services of this provider.
Positive points
Subscribers also share their positive experiences with this organization. Some reviews of the Internet provider "Smile" indicate the ability to choose the best rate at a low price. The company arranges special promotions for customers who have been using telecommunication services for a long time. Feedback on the Smile provider reports prompt troubleshooting for failures.
Internet Connection Reviews
Some reviews of the Internet provider "Smile" claim that the company is not interested in maintaining a customer base. Users talk about how the organization is aimed at attracting new subscribers for whom special offers have been developed. Negative comments are full of information about persistent problems with the Network and sudden outages of the Internet. The operator does not have backup lines, so if technical work is carried out, the network disappears from users. Sometimes the speed drops to 10 Mbit / s, which is confirmed by negative reviews about the Internet provider "Smile".
Other subscribers talk about the lack of feedback from the company, as call center specialists cannot help with the solution of arising difficulties. As a negative point, one can also note the waiting time on the line, which is 20 minutes. If you encounter any problems with the Internet, experts say that users need to purchase another router. This situation does not suit most subscribers, since the company sells services along with a router. Therefore, the provider should be responsible for the quality of communication. Subscribers caution against working with this provider due to the constant disconnection of the Network and the incompetence of employees.
TV reviews
Many customers report that the company cannot provide quality service. Users often freeze the image on the screen and the sound disappears. Other subscribers say that the company does not warn about disconnecting services. Negative customer reviews about the Internet provider "Smile" contain information that when switching to a new broadcast format, most of the channels do not work. There are constant micro-gaps on the Web, so users cannot watch until the end of a single movie or program. Reviews contain information about the constant braking of the air and the freezing of frames.
Inside look
Employee reviews about the Internet provider Smile will fully tell you what is happening inside the organization. Some argue that this is a successful foreign company that has a high degree of social responsibility. Others talk about a decent level of salary and good bonuses. The reviews noted the need for processing, which directly depends on the area of responsibility.
Negative reviews report tyranny of company executives and executives. Former employees talk about safety violations and theft in warehouses. Every year there is a “cleaning” of personnel, in which workers are asked to fill out a statement of their own free will. Specialists claim that the payment of bonuses is not regulated by anything, therefore there is a risk of receiving one salary at the end of the month.
To summarize
Connecting to the Smile network is fairly easy, however, users at the same time receive low quality communications in the form of permanent disconnects. Many talk about irresponsible technical support, which cannot provide competent advice on various issues. Dissatisfied users openly say that the company is deceiving subscribers and spreading people for money. In conclusion, it must be said that the company ranks last in the ranking of Internet providers. Reviews about "Smile" and the opinion of employees will help to create an unbiased opinion about this operator.