Bitrix - what is it? Most people have already realized that the modern world is a world of information technology and the automation of many social processes. Most companies have their own websites or online stores.
In business, many also use automation of the processes occurring in the organization. To do this, special programs called Customer Relationship Management or CRM have been created.
CRM systems are becoming more popular in the small business world. Bitrix is a company that deals specifically with process automation.
Automation of modern business processes and CRM
The main function of all CRM programs is the automation of transactions with customers. The program takes on the chore of compiling samples and scheduling tasks. At the same time, the history of each interaction with the client is stored in a convenient format, starting with the first call and ending with the second call, if any. Each stage of the sales funnel will be recorded in the system memory.
This allows you to improve your marketing at all stages of the client’s appeal.
Many CRM programs also have their own telephony, which allows you to make and take calls, as well as record conversations with customers.
Also one of the functions of the CRM-program is the planning of the manager. The program is equipped with deadline reminder systems and many other nice features.
Also, any CRM program organizes all customer data, making it possible to simplify the analytics of a company many times over.
What is Bitrix? This is a business software and package development company.
The main products are 1C-Bitrix and Bitrix 24. Moreover, each product contains several modules, the combination of which makes up a specific service package. The most popular product now is Bitrix. Small business".
1C-Bitrix
“1C-Bitrix” is a system for managing site content and content. This is one of the paid CMS for creating a site and organizing the information flow on it.
User-friendly interface and intuitive off-the-shelf platform for an online store. It allows you to design your online store, even on your own.
The Bitrix system can contain a variety of data: documents, photos, databases, videos.
“1C-Bitrix” has several versions of varying degrees of workload:
- Site management with Bitrix. Small business". This version is used for small companies and stores. With such a program, it is easy to control the dealer network and edit products on the site. However, this version does not include a module that allows you to set multiple prices for the same product. “Bitrix. Small Business ”is great for small online stores and projects.
- The business version already includes such modules as: multi-pricing, cumulative discounts for each client, subscription to the receipt of new products, as well as many other functions that simplify the work with the site.
The latest versions of “1C-Bitrix” create two versions of the site at once - one for the PC and the second, lighter, for smartphones and tablets.
What is Bitrix 24?
Bitrix 24 is a CRM-online cloud service for small businesses, which allows you to organize the work of a small company with up to five employees, or a larger one with more than 100 employees.
Bitrix 24 is positioned as a social network for synchronizing all participants in the workflow. Many functions allow you to just make the synchronization of employees as efficient as possible:
- The function of setting tasks to each manager and leader.
- General news feed.
- Availability of Bitrix 24 - you can log in from any device.
- Chat for company employees.
- Synchronization with a large number of social networks and instant messengers.
- Synchronization with the most popular analytics services.
For representatives of small businesses, Bitrix 24 has a very simple and intuitive interface. Employees do not need to be further trained in the use of the program. Everything is made very affordable.
Also, the service interface makes it much easier to control the activities of employees, without departing from the workplace, right in Bitrix. Users have positive comments about this feature.
Integration of 1C and Bitrix 24
Considering that Bitrix is such software created by the company of the same name, which was developed taking into account all the needs of users, it should be noted that steps have now been taken to establish synchronization of the site management service and the cloud service. At the moment, there is the possibility of integrating Bitrix 1C and Bitrix 24, which will allow you to:
- interact with accounts;
- import products from the site into the Bitrix 24 catalog.
This happens according to the following rules:
- An account is created in Bitrix 24 and, upon reaching a certain status, is sent to Bitrix 1C.
- in 1C the bill is paid and the quantity of goods changes. This information, in turn, is sent to Bitrix 24.
You can configure synchronization in the "Bitrix 1C" - "Trade Management" section.
Additional features
Additional features of Bitrix 24 are:
- The ability to record the working time of each employee. The start and end times are fixed on the dashboard.
- Reporting in real time. To implement, you need to click on the button "Add report" on the toolbar, and also open the access to the settings of the report to the necessary employees.
- Remote access to reports.
- Synchronization with messengers. Bitrix 24 is synchronized with most instant messengers, such as Whatsapp, Telegram, as well as with the social networks Vkontakte, Facebook and some others.
- Ability to evaluate tasks.
- The Bitrix 24 mobile application.
About the mobile application is worth mentioning separately. This is such a Bitrix application that allows company employees to be always up to date with current events. To install the application, you need to connect the Mobile Application module on the site.
So what is Bitrix? This is a software product that allows you to manage most business processes using built-in modules.