The Abakan-Avia airline registered in 1992 flies today under the name Royal Flight. The company has been operating in the market for 22 years, and it deals not only with passenger transportation. Hearing a relatively new name, the passenger is always interested in reviews. This is due not only to the level of service in flight, but also to the security problem, which has become a serious threat in the world.
Airline history
The first flight of the airline "Abakan-Avia" took place in 1993. Since then, directions have changed, the fleet of aircraft has expanded significantly, the carrier has changed its image.
From 1993 to 2003, the airline fruitfully engaged in the transportation of goods from the People's Republic of China. This has been a core business for ten years.
The company was renamed in 2014. It is also associated with a change in type of activity. The general director of the company is Besiki Kvirkviya. Earlier, the head of the company was Sergey Mikhailovich Rodkin, a former pilot and commander of an aircraft.
Airline Activities
Royal Flight is a charter carrier operating flights in a small number of directions. The main airport is Sheremetyevo.
The charter flight program works in conjunction with the tour operator Coral Travel (Coral Travel). It is with this tour operator that the renaming of the Royal Flight carrier is associated. Passenger reviews about the company will be discussed below.
Main directions
The route network of any airline is an indicator of its performance. A large number of destinations can be afforded only by large carriers that have long been working in the market. Since the tourist destination is relatively new to Royal Flight, the route network is not so extensive.
Initially, the stake was placed on tourist destinations and on connecting major Russian cities with major foreign resorts. The Royal Flight company, reviews of which are of interest to many clients of the Coral Travel tour operator, makes flights to the following cities and airports:
- Dubai, UAE);
- Ras Al Khaimah (United Arab Emirates);
- Goa (India);
- Phuket (Thailand);
- Bangkok (Thailand);
- Barcelona, Spain);
- Salzburg (Austria);
- Sochi (Russia);
- Rhodes (Greece);
- Heraklion (Greece).
The air carrier connects such resorts with such Russian cities as Moscow, Krasnoyarsk, Novosibirsk, Kazan, Chelyabinsk, Ufa, Samara, Perm, Rostov-on-Don, Barnaul, Novokuznetsk, Omsk and others. This allows residents of these cities annually go on vacation with direct flights.
Fleet
The air carrier itself writes that it operates only two types of aircraft: the Boeing 737-800 and the Boeing 757-200. In total, the fleet has six ships. In 2016, the airline will lease three more Boeing 767-300s from the Rossiya air carrier. This will slightly expand the number of flights on already familiar routes.
All Royal Flight aircraft, reviews of which can also be viewed on the pages of social networks, are under operational leasing. This often frightens travelers, however, the average "age" of all the totality of sides today is 15 years. This is not critical. For example, at the time Transaero closed, the average fleet age was almost 17 years, but this did not prevent the airline from occupying one of the leading positions in the carrier market.
Passenger reviews
In order to qualitatively reflect the real reviews about Royal Flight, it is necessary to group them in accordance with the requirements that passengers make.
check-in
This procedure is standard and takes place near the check-in desk at the airport. There is no opportunity to register online a few hours before the flight.
Service
In general, the Royal Flight company, the reviews of which we examined in advance, receives a mark of 4 points for service. Stewardesses try to do their job, but there is no point in expecting a special approach to the client from them. Very rarely, but there were reviews that the cabin crew were somewhat annoyed. In flight, everything goes as standard: take-off, briefing and nutrition. Cleaning after meals is done promptly. If necessary, passengers are provided with rugs and drinks throughout the flight, and assistance is provided on any issues.
Cabin
The arrangement of seats and the convenience for passengers in the cabin are always a hot topic, including in a company such as the Royal Flight airline. Reviews about the cabin are as follows: the distance between the seats is quite narrow, which creates certain problems for those traveling with young children, as well as large passengers. This is a standard charter issue.
Food on board
Food is divided into two categories:
- For flights lasting less than 5 hours.
- For flights lasting more than 5 hours.
In general, meals correspond to the economical segment of air transportation: passengers will not be offered a hot meal for flights of the first category. This fact forces many passengers to write negative reviews. Not all customers of the company are ready to eat exclusively Royal Fly sandwiches during the flight. Reviews of the limited menu on board do not allow the carrier to put more than three points in this category.
Possible problems
The trouble with all charter flights is delays. Sometimes they can be about 6-12 hours. This also applies to Royal Flight. Flight reviews often contain delay information. Cases when passengers were not informed of any information are not uncommon. The attitude towards clients of charters always leaves much to be desired. Passengers of this airline are aware of such problems firsthand. Before flying, it is best to be prepared for trouble and keep a small sum of money with you just in case.
Instead of a conclusion
Unfortunately, problems of charters concern not only Royal Flight. The reviews studied on numerous sites allow us to say with confidence that Russian carriers have a lot of difficulties in servicing passengers.
I would like to believe that the culture of passenger service, whose money provides an increase in the welfare of carrier owners, will improve every year.