One Two Trip is a major airline ticket service. Positions itself in the market as the most technological and innovative. It features an unusual, but at the same time classic interface with a powerful filtering system. This is one of the few services that displays the final cost of a ticket without commissions and fees. Prices are lower than competitors. There is a bonus system of discounts. The most demanding users can find out additional information: from the "age" of the aircraft to the percentage of delays at this airline. Below we’ll talk in more detail about how to book tickets on OneTwoTrip. Customer reviews will also be presented to your attention.
Briefly about the service
The project’s general director is Petr Kutis, and one of the founders is a similar Anywayanyday portal. The site was first launched in 2011 in test mode. Over the next 24 months, he got into the TOP-30 of the most popular Internet resources. Features of OneTwoTrip: booking tickets, participating in flight ratings, accumulating points and exchanging them for discounts. The assessment is made according to the statistics of delays, flight cancellation, and aircraft return. In addition, secondary indicators are also taken into account: the distance between the seats, baggage requirements, vehicle data, etc. Source for the One Two Trip.com rating - customer reviews, airline analytical reports, pilot talks in open channels. Every month through the service 100 thousand airline tickets are booked. The average ticket price is $ 400 apiece. This corresponds to 36 million dollars a month. The profitability of the service is 4% of the transaction amount. The company has already entered the markets of Ukraine, Kazakhstan and Georgia, and in the near future plans to reach Europe (Germany, Austria, Sweden).
OneTwoTrip: how to get your money back
Recently, the company launched the Price Reward service, the essence of which is that users will be able to get a difference in the cost of an air ticket if a more advantageous offer appears on the website after its registration. The service is activated at the request of the client and free of charge. To do this, when booking, put the appropriate checkmark in the order form. Then the system will automatically monitor the cost of the ticket until the time of departure. If the price drops, a rebooking will occur. The difference will be returned as a OneTwoTrip promotional code. At the next purchase, the client will be able to issue airline tickets at a discount. In theory, such a scheme will allow the airline to enter new positions. There are no analogs to the solution. The probability of receiving a discount is 15%, according to the OneTwoTrip service.
Ticket refunds or cancellations are the reasons why the price may fall. It takes 3 to 30 minutes to complete a document, during which the system can detect a better offer. The client also has a day to cancel a ticket for free and book a new one. You can make a refund if the penalty is less than the difference between the costs. These options provide a chance to save money in 15% of cases. At the same time, none of the parties risks anything and does not lose anything. The monitoring system processes large amounts of information in real time every minute.
Is it really
Experts say this is the next PR move of OneTwoTrip. Tickets at a lower price after booking are pretty hard to get. The airline creates several fares for one flight. Each of them is given a certain number of places. If the cheapest tickets are bought up, then the more expensive ones go on sale. The closer the departure date, the more expensive the flight will cost. There is a very low probability that someone will refuse a ticket and a rebooking will automatically happen on One Two Trip.com. User reviews on the forum confirm that the time for a free return is limited to the current day. That is, if the purchase is completed at 23:30, then a person has 30 minutes to think about it.
One Two Trip.com Reviews
Most negative user reviews concern the ticket refund procedure. The exchange rules on the site are presented in English. Not every resource user can figure them out. The portal receives the rules for applying the tariff from airlines in a unified form. They are constantly changing. Even if a whole team of specialists will deal with the transfer, it is not a fact that at the time of booking the information on the site will be correct. Therefore, in the process of creating an application, you need to pay attention to the information presented in the form itself:
- Changes - the amount of the ticket exchange ticket.
- Refund - return rules.
In the case of a complex flight, when multiple fares are applied, the calculations are carried out according to the most stringent requirements. They are set by the air carrier, not OneTwoTrip.
How to return a ticket and get money? If the rules of the tariff provide for compensation for the cost, then first you need to fill out an application for a refund through the "Personal Account" on the service website. At this point, the cost is recalculated. The closer the departure date, the faster the payment will be processed. Typically, settlement takes place within 24 hours. But the term for a refund depends on the bank. If the customer paid for the ticket through the website, then the money is returned to the card with which the transaction was made, within 5 working days. And if in cash through communication stores, it will additionally take time to coordinate the details of the recipient. You should not worry about the refund account in the first 30 days after the application is formed. This period is specified in the system rules. Another thing is if the due compensation is less than the service charge. For example, the cost of a ticket is 2 thousand rubles, and the commission of the system is 2.5 thousand rubles. In this case, when returning, the person will not receive anything at all.
Issue price
Many complain about the change in airfare on One Two Trip.com. User reviews on the forums indicate that already at the stage of registration of the application, the price increases by 2-3 times. Attempts to return excessively spent amounts are unsuccessful. The same principle applies here: the airline first sells the cheapest tickets. It is very likely that while a person fills out a form on the site, someone else will already buy this ticket. Therefore, at the payment stage, the amount increases several times. And the return rules are indicated according to the tariffs.
Additional fees
No less negative was expressed regarding the exchange procedure for OneTwoTrip. How to get a ticket without surcharges? Sometimes a situation arises when a person changes the flight on the day of departure, picking up a later time. The rules for this operation are also dictated by the airline. Many of them in such cases very often record the passenger’s failure to appear on the first flight even after canceling the reservation. Then the system does not allow the exchange procedure without surcharge. But not all passengers agree to this. Therefore, disagreements arise.
Data adjustment
People who are going to fly for the first time in their life very often buy OneTwoTrip airline tickets. Customer reviews confirm that through the service you can book a ticket for low-cost companies. But in a hurry, people often fill out questionnaires when filling out questionnaires. IATA Resolution No. 830 prohibits any changes to a purchased ticket. But the same document (resolution) allows for the presence of three discrepancies (typos) in the surname and name. Users can make a remark in the reservation system, then this information will be seen only by airline employees. In the itinerary receipt, the information remains unchanged. In this case, only one thing can be advised to dissatisfied customers - do not rush when filling out the booking form. Even after you confirm the application, you have 10 minutes to cancel it. Then the refund fee will not be charged.
All changes must be reported in advance.
If a person changed his surname (for example, in case of marriage), and then remembered that he had registered the itinerary receipt to the old one, it would not be possible to change the information or make a rebook. Have to return a ticket and buy a new one. In general, in such cases, it is better to make reservations after changing the name.
Loyalty program
The service allows regular customers to accumulate points, and then use them in the form of discounts. Bonuses are calculated for the purchase of air tickets and hotel reservations. To participate in the program, you need to register on the system’s website or get a co-branded OneTwoTrip card at TKS, Binbank. The bonus program operates as follows:
- For the purchase of a ticket in any direction 1% of the amount is charged.
- When booking a ticket through the OneTwoTrip or Booking service, the customer receives 1% of the amount spent (3 days after leaving the hotel) or 4% (after 90 days) to the bonus account. The amount of the discount can be adjusted on the site.
- For payment of goods with a co-branded card 1-5% of the amount is credited to the bonus account.
Points are exchanged at the rate of 1 ruble = 1 bonus. The accumulated discount can only be used for payments by credit card. Account balance can be viewed on the page "Personal Account" on the system website. For the first use, you should accumulate 1,500 points, then the threshold will be reduced to 500. Bonuses are not limited in quantity, they do not burn, but you can’t transfer them to users or add them to other profiles.