It is possible that when you try to contact your relatives or friends, you will encounter the fact that the call to Skype does not pass. Unfortunately, this happens, but do not despair and cut off this way of communication. This problem is easily fixed, in this article we will figure out how to solve it.
Initially, of course, you will need to find out the cause of the problem itself, but, fortunately, there are not so many of them, so let's talk about each in turn.
Connection problems
The first thing every Skype user blames is a poor connection. This is the most common problem. Unfortunately, if the call to Skype does not pass due to connection problems, then there is no solution. You can only analyze the situation and draw natural conclusions. For example, it is worth changing the provider.
So, to make sure that Skype does not go through due to an unstable Internet connection, you need to check it. The fact is that Skype at a low Internet speed does not allow a subscriber to call. To check, you can use special utilities or visit the site where this check is available.
You can, of course, not bother and just open the browser. If the Internet is "weak", then you will immediately notice it, since the pages will load for a very long time or will not load at all.
To overcome this problem, you can call your provider and find out why the speed is so low. Another option is to wait. If your internet speed was fine before then, it is quite possible that the problem of reducing it is temporary.
Microphone issues
No matter how strange it may sound, sometimes the call on Skype does not go away because there are problems with the microphone. But before you deal with this problem, you need to make sure that the microphone is guilty. Fortunately, this is very simple. In this case, the call goes through and your interlocutor is even able to pick up the phone, but as soon as he does this, the connection is interrupted. If so, then the microphone is to blame.
Solution
So, why the Skype call doesn’t go through, we found out, now we’ll figure out how to deal with it. For this you need:
- In the program window, click on the "Tools" item. It is located on the top panel.
- Find the "Settings" item in the drop-down menu and click on it with the left mouse button.
- In the window that appears, select "Sound Settings" - the section is located on the left side of the window.
- Look at the Microphone block.
Here you must find out if the microphone is being used. It’s easy to do, next to the inscription “Microphone” there is a drop-down list, there you can choose the microphone you want. Pay attention also to the inscription "Volume". Next to it there is a slider, if you speak into the microphone, then it should fill in green - this means that the microphone is working. By the way, sometimes reinstalling the driver on the microphone helps.
Now you know the answer to the question: "Skype does not pass the call, what should I do?" If these methods of solving the problem did not help you, then most likely you have problems with the operating system or with the program itself. In this case, try reinstalling them.