Today, there are simply tens, hundreds of thousands of companies that sell air tickets. Therefore, each person has many questions: about which company is better, where they will not be deceived; about where the corresponding high-class service and consumer guarantees will be. You will learn the answers to these questions by reading this article. In it, we will consider one of the leading airline ticket companies - Trip.ru.
Introduction
On the website of this company provides everything necessary for the buyer. Here you can buy not only round-trip tickets, but also get acquainted with hotels, easily book a car.
Also online you are given the opportunity to get acquainted with all the possible flights (where you fly from, where you need it). If you need a return ticket - also no problem, and importantly - you can choose the number of passengers according to age categories. It is possible to exchange or cancel a ticket, book a car, etc.
Definitely, there are certain rules that can’t be avoided.
These rules, first of all, provide for the coming of age and the legal capacity of the person who makes the order. This, in principle, is the most important condition!
Positive comments
Having read numerous reviews about Trip.ru, we can say that the company is guided by the following principles in its work:
- provide only high quality service;
- have a responsible approach to everything;
- provide efficiency;
- always maintain an adequate pricing policy;
- conduct systematic promotions and discounts on certain services;
- enable customers to use the directory, which contains information about airports, etc.
Negative service opinions
Of course, there are those who are not satisfied with the services of this corporation. But why does it happen that most of the customers are satisfied and write only positive reviews, while others, not only are they not happy, but also strive to somehow profit from the airline?
The thing is that you need to carefully study the working conditions of the two parties, and if you have any questions about the cost, insurance, etc., ask them immediately to the manager in order to avoid
unforeseen expenses, which then, unfortunately, cannot be returned.
Some people simply do not pay attention, or do not specify in which class they are flying, then they are surprised that they were flying not in the economy, but in the luxury class. But wait, did you order, did you see the price, did you pay attention? The company here can help you? Money was paid, you flew, everything is in order.
English for Russians?
Often there are complaints that the information is provided in English. On the site itself, there is a choice of language, but some additional information is sent at your request, but only in a foreign language, since the company is a branch of a company located in Greece.
According to international standards, they have every right to present information in a global language. And at this time, this is not a novelty and should not surprise you or even upset you.
Such cases are few, but still they are!
Customer Inattention
For example, paying attention to Trip.ru reviews, where you can book tickets, it can be noted that there are different cases. And often errors that customers are not happy with arise through their own fault. It happens that when paying for an order, the buyer does not pay attention to the currency, and, thinking that he pays the amount in rubles, sends the money in euros.
Therefore, then, upon receipt of a ticket, the price of the customer does not satisfy. What is this talking about? The fact that you always need to make sure again and at least clarify what price equivalent is paid for, you are not required to warn and ask again, as the client is obliged to familiarize himself with all the services and conditions before ordering.
As for the return of tickets for various reasons, the situation is similar in this issue - the situation is twofold. One, one might say, was simply unlucky, while others managed to return the full cost without problems, while the company's employees acted promptly and politely.
What is this talking about? It all depends on the conditions and the specific situation. First of all, this is a timely and advance appeal to employees who are always ready to meet them.
Service provided services
Reviews can tell a lot. Trip.ru is a convenient resource. But what do customers think about the company's service?
Different reviews are found. One-Two-Trip.ru (a company that also sells tickets online for various airlines) and Trip.ru, according to some customers, do not fulfill their promises. What does it mean? For example, managers can simply not call back a client who is abroad when he, having contacted the company, asks him to call back due to poor hearing, communication problems or a banal lack of money in the account.
On the other hand, in cases of assistance to customers within the country, operators are always in touch and call back as many times as necessary. They are pleased to provide several options for solving a particular problem.
Yes, perhaps the company is not right in some ways, but nobody wants to work only to pay for phone calls. Probably because of this.
How to buy and book tickets?
On the site www.trip.ru reviews can tell a lot. This is what customers say in the company's work.
- Booking a ticket is quite simple, you just need to fill out the form: indicate where you are flying from and destination, choosing the flight you need. You can immediately navigate the pricing policy (trip.ru airline does provide some of the most affordable ticket sales services). It is also important that you have the opportunity to use the scheduler function, so you can choose a favorable fare for your flight.
- It’s not difficult to re-book tickets, as company employees will help you. The reason for this may be the cancellation of the flight, or your personal circumstances. The main thing is that managers will quickly help you find the best option for you.
- As for the purchase of tickets via mobile devices, special applications, of course, exist, they are easy to use by downloading the necessary official application.
All of the above applies to positive aspects, but there are also negative characteristics of the resource on the part of customers.
Negative service reviews
The airline trip.ru reviews also have a not so positive character. They are in the following aspects:
- ineffective customer support service;
- the payment system is limited to credit cards only;
- when booking tickets often there are problems with prices, some additional amounts appear (commission, etc.);
- errors and alogisms in sentences are sometimes found on the site itself.
Of course, these are far from all the negative aspects associated with the provision of services by this company.
The trip.ru company has negative reviews, as described above, mainly because of the need to return or exchange a ticket. Either this procedure is delayed in time, or is decided not in favor of the client.
Sometimes, for unknown reasons, managers forget to pay for a particular airline, which leads to unpleasant situations just before the departure. The main thing is that the airline company resolves all the shortcomings as they arise and does not refuse to help its customers.
These are the ones customers leave reviews. Trip.ru is a seemingly serious company, but sometimes it also has incidents. You decide in any case. It is better, of course, to book tickets through this company with one hundred percent certainty that you will not need to cancel them, since when returning tickets, there are multiple situations that may take two weeks or more to resolve. And nobody needs such stresses!
Thus, Trip.ru reviews, flights where you, by the way, can be booked without any problems, are quite versatile.
How to make a choice?
After analyzing trip.ru reviews, we can conclude that the service of this company, in principle, is at a fairly high level, but it has both pros and cons. You should weigh each of them and make your choice.
What should I stop and pay attention to again? Firstly, the company provides the most affordable, relatively low pricing policy, and secondly, the company's website is convenient and modern, multi-functional, where you can buy insurance, choose a hotel, and even a car. Also, the availability of software for smartphones is a huge plus, since you can use the services of the company anytime, anywhere.
Before choosing an airline company, you need to familiarize yourself with each of the companies you have selected, review their sites, study the pricing policy, terms, all information about booking, returning, canceling flights, conditions for additional baggage transportation, etc.
Then it is advisable to read reviews about the companies and weigh all the advantages and disadvantages of each of them. In this case, it is necessary to take into account all the described circumstances and draw the correct conclusion. Again, here you can judge in different ways: someone likes the service of the services provided, and someone calls it a money-for-money scheme. In any case, you decide.
Summarize
You should carefully study all the services and conditions that the company provides in order to avoid misunderstandings regarding booking, ticket payment. Only in this case you can use the relatively affordable services and be satisfied.
In this article, we discussed the Trip.ru resource, reviews about the company (both negative and positive), and much more. Good luck in choosing a flight ticket and a great trip!