Viber is a very popular messenger designed to facilitate the communication of people around the planet. The audience of the Viber application is constantly growing, the program is being installed on an increasing number of mobile devices and gadgets.
Each user of the messenger at least once during the operation of the application wondered why Viber stopped working on the phone. Consider the main causes of application failure and possible solutions to problems with the Viber messenger.
Error 495: file not found
The situation when an error number 495 appears during the installation of Viber happens quite often. This error means that the Viber installation file was not found on the developer's server. Why it happens?
Most likely, the user started downloading the application installation file at the moment when the version of the program was updated on the server, that is, the new installation file has not yet been uploaded for download, and the old version has already been deleted. You don’t need to panic, it’s better just to wait a while and try to download the Viber application again.
Lack of internet connection
No matter how trivial it may sound, the most common reason why Viber does not work and gives a connection error may be the lack of an Internet connection. Therefore, first of all, you need to check the network in other applications, for example, in the browser. If the pages of sites open quickly and without errors, it means that the connection to the network is functioning correctly, and the reason is not in it.
If the browser does not display pages, you need to deal with the connection. Let's say the smartphone is connected to the network via Wi-Fi. You should try switching from Wi-Fi to a 3G or 4G mobile network and re-check the Internet. If the connection problem remains, you need to deal with the settings of the APN access point of the phone or contact the company of your mobile operator. Specialists of cellular companies must have the knowledge necessary to configure almost any telephone set.
Alternatively, you can check the balance, perhaps the Internet was blocked due to lack of funds in the account. In this case, replenishment of the balance will solve the problem.
Outdated version of Viber
There are less obvious reasons for the situation when Viber is not working. What to do with the Viber application if it does not work? It is necessary to check which version of the program is used. Perhaps outdated.
To solve the problem, you need to update the messenger and re-check its performance.
The consequences of an incorrect update
The Viber application is constantly being improved, new functions and capabilities are added to the messenger. Unfortunately, sometimes after installing a new version, the functioning of the program may be disrupted. Often this is due to errors in the service pack itself, with incompatibility of Viber versions and the Android operating system. As a rule, if such problems arise, they are fixed in the following service packs. And before the release of the corrected modification of the application, you will have to use the old version of the messenger, after downloading it on the network.
In any case, you need to report the situation to the support team so that the developer begins to work on the problem. The more requests from users, the faster the release of a correctly working program update will be carried out.
Block messages by another user
If the Viber application works, but messages are not sent to all contacts, it means that the reception of messages from this account has been blocked by another user. Why does Viber not work on the phone and what to do in this particular case? Technically, the program works, just messages are not sent to all contacts. In the event of a similar situation, it is necessary in some alternative way to clarify the reason for blocking from inaccessible contacts.
The application is unstable, some actions are performed incorrectly
So, Viber does not work, what to do and how to fix it? The following manifestations of the malfunctioning of the messenger are possible:
- Sending messages does not work, but the reception occurs without complications.
- The application stops and unexpectedly resets when performing standard actions in it.
- The application displays a message about a missing Internet connection, although in fact everything is okay with the connection.
First, you can try to reboot the mobile device. To do this, hold down the power button until the menu appears. In the window that appears, select "Restart" and wait for the phone to turn on.
If, after a reboot, Viber’s operation did not return to normal, you will have to reinstall the application. To do this, you must first uninstall the program. To erase Viber, you need to enter the list of installed applications, find the desired item with the name of the program, select it and click on the "Delete" button in the window that appears. Now you can install the messenger again. To do this, you need to download and install the Viber application from Google Market or from the developer's site.
Viber administration blocking for spam
The network described cases of blocking messenger users by the developer. Why does Viber not work on the phone in this case? If from one account mass messages are sent to any group of contacts, then the Viber administration perceives this as an attempt to send spam. Outgoing messages are blocked. Incoming messages come to the user as usual.
To resume normal work with Viber, the user needs to contact the developer and explain the reason for mass mailing. In this case, it is possible that the administration will decide to release the lock with a warning to the user to prevent a similar situation in the future. But there are other cases where the administration of the messenger forever blocked the accounts of certain users. In this situation, there is only one way out: create a new account with a link to another phone number that was not previously registered in the Viber system.
Technical work on Viber servers
If the various possible options for the messenger’s refusal have been analyzed, and it’s still not clear why Viber doesn’t work on the phone, you should contact the support service anyway. Perhaps the application does not work due to temporary technical work on the servers responsible for the operation of communication via Viber. The support team will provide assistance in any case, even if the failure is not related to the messenger servers.
Conclusion
The Viber messenger, like any other program, can sometimes work incorrectly. The article listed the main problems that arise during the operation of the application, and answers the question about why Viber does not work on an Android phone.
It’s possible to restore the program’s performance even to an untrained user, however, there are malfunctions in the application that only Viber support specialists can figure out.