Modern Windows Phone are multifunctional devices from Microsoft Corporation, on which almost the same operating system is installed as on a regular desktop computer. The flagship model of Microsoft is considered to be the Nokia Lumia smartphone, which broke all sales records and greatly displaced Apple products. This is not surprising, because everyone dreams of having a miniature laptop on hand.
However, despite such popularity, error code 80070490 periodically appears on Nokia Lumiya. Such a nuisance does not surprise anyone, because owners of Windows PCs also often see such a numerical “set”. Let's try to figure out how to solve this problem.
Causes of error
Most often, error code 80070490 appears in the following situations:
- when trying to go to the application store or during the installation of programs;
- at the time of downloading mobile instant messengers, such as WhatsApp or Viber.
In either case, the problem usually occurs due to the lack of a Microsoft account or its incorrect operation. Accordingly, so that the error code 80070490 on the phone no longer appears, just connect your smartphone with Microsoft. However, before this you need to perform several steps.
How to return the phone to factory settings
Registration on the official website of the manufacturer is a prerequisite, which must be followed immediately after the purchase of the smartphone. Thus, the user protects himself as much as possible from troubles with the phone and the occurrence of error code 80070490.
In order to re-register your phone on the official website of the manufacturer, you will have to perform several preliminary manipulations:
- Go to "Settings" on the phone and find the "Device Information" tab.
- In this section, select “Reset Settings”.
After that, the phone will “reset”. However, it is worth considering that this will delete all data, and Windows Phone will return to the factory settings. Therefore, before performing these steps, you should copy all important files, photos or phone numbers to removable media.
Next, you can proceed directly to the registration itself, which will help solve the problem with error code 80070490 on Lumia.
How to create an account in Microsoft
You can register on the manufacturer’s website in several ways:
- From the phone. To do this, go to the "Settings" and find there "Mail and accounts." Then you need to click "Add Service" and check the box "Microsoft Account." After that, it remains only to create a profile and follow the instructions on the smartphone screen.
- From the computer. To do this, open a browser and go to the official website of the manufacturer. At the next stage, all the necessary fields that appear on the monitor screen are filled. When indicating age, it is better to write numbers greater than 18 (even if this is not true). If you put less, then later there may be problems with downloading and installing applications. When everything is ready, you just need to click "Create an account" and follow the instructions.
If the user already has an account with Microsoft, which was registered through the Xbox game console or the Hotmail mail server, then an additional account is not necessary.
If error code 80070490 appears, and registration has already been done after purchasing the phone, all that remains is to "reset" the settings.
Also, while downloading various applications, other “digital alerts” may appear.
Error 805a8011
In this case, in addition to the code that appears, there will be no access to WhatsApp, Viber and other instant messengers. In addition, the user will not be able to download applications to the phone.
To solve this problem, you must:
- See if there is free space on your phone. Perhaps the device simply does not have enough memory. In this case, it is enough to delete several songs or photos. For the normal functioning of the smartphone software requires about 100 MB.
- Try to synchronize UZ "Microsoft" and check whether the date and time are correctly set on Windows Phone.
- Launch mobile Internet on your smartphone or connect to a wireless access point. After that, you need to go to mail.live.com and create an account there by entering your email address.
If the execution of these operations did not bring any result, and the errors still continue to appear, then you need to reset the settings, as described above.
Error 805a8011
In addition to error code 80070490, Nokia Lumia often has other problems. If the inscription 805-8011 appears on the screen, then this may indicate that when connecting to the Marketplace, data verification failed.
To solve this problem, you must:
- Check network connection. If Wi-Fi is used, then you need to try switching to another access point or connecting to the network via mobile Internet.
- Check the time zone set on the phone.
- Check to see if your personal information in your Microsoft account is completely filled. The fact is that Microsoft periodically checks the correctness of the information provided by users. If some fields are not filled, then the profile may be temporarily blocked for security reasons.
- Reboot device. In this case, it is better to remove the smartphone battery for a few seconds. After that, you need to return it to its place and turn on the device again.
- Make an “easy reset” of settings. To do this, simultaneously hold down the + button on the volume and the power key on the switched on phone and hold them for about 10 seconds. As soon as the vibration works, you can release the buttons and wait until the system is fully loaded. In this case, you don’t have to worry about data safety. This procedure does not delete photos, music, or other files.
Errors 80188d1 and 80188d2
In this case, the problem is most likely that there was a failure during the phone software update process. This is a fairly common problem. To solve it, you need to restart the smartphone and try to install the updated software in manual mode. It is also worth checking your Windows Phone for viruses.
If all of the above methods for solving problems did not help, then most likely there was an irreversible failure in the system. In this case, one can only hope for the professionalism of the service center employees.