The services of mobile operators are used by millions of people in our country. Despite the development of technology, not all providers can boast of stable operation and unquestionable quality. At the same time, a service that does not meet the stated requirements can be obtained not only from small organizations that are just starting their activities as mobile operators, but also from well-known giants.
One of them is the Megafon company. Where to complain if the money is paid by the subscriber on time, and the quality of communication or the Internet is significantly lame?
The main reasons for the dissatisfaction of Megafon subscribers
Among the reasons that can lead even the most conscientious and balanced client out of himself can be identified:
- communication problems (partial or complete absence, poor connection quality, lack of audibility of the interlocutor and the ensuing circumstances);
- regular receipt of messages that may be classified as spam mailings (advertising and offers to purchase any goods or services);
- unlawful debiting of funds from the subscriber’s account (including for services or options that were forcibly connected to him by the company);
- low-quality Internet access (speed that does not correspond to the declared, lack of connection, periodic malfunctions, etc.).
The presence of one of the above problems may raise a question among Megafon subscribers: where to complain to fix it? Below we will try to figure out what to do in each of these situations.
Where to complain about the Megafon connection?
If you find problems with making or receiving calls, the inability to send instant messages (SMS), you should first contact the Call center (remote customer service). You can do this in several ways: by phone (the contact number for technical support is located on the official portal of the organization), by e-mail. When contacting specialists, it is imperative to inform that there are difficulties with communication, and provide a detailed description of the situation (in what place were the interruptions observed, the approximate time, is this a one-time phenomenon or has been observed for a certain period of time, etc.).
If the customer service employee cannot provide an answer at the time of the call, then it makes sense to make an application to check the equipment is working. A similar way should be done if the question arises as to where to complain about Megafon-Internet. Poor connection quality, speed that does not meet the terms of the tariff plan or the connected option, the inability to connect, and other similar difficulties must first be addressed to the user support service.
Where to complain about the quality of Megafon communications and the provision of Internet services?
If the support service specialists were not able to correctly answer the subscriber’s question or solve his problem even after the application was prepared, it makes sense to go to the company’s office to register a written complaint. It is better to prepare the application in advance in duplicate, indicating the reasons for the appeal and other circumstances that may be relevant to the case.
Do not dilute the complaint made with a description of your emotions, you should limit yourself to citing the necessary facts. One copy of the application must be given to the office staff, and the second should be left to itself, asking the specialist to make a note on it to accept the complaint (including the date of adoption, signature and position of the responsible person). The term for consideration of such an application can be up to 60 days.
Appeal to higher authorities
What if I could not get a solution to the problem from Megafon? Where to complain if the methods described earlier did not bring results? There are several options where the client can go:
- Roskomnadzor. Being the controlling body for all mobile operators, this agency is able to force the organization to carry out its activities in accordance with the regulations and the agreement concluded with the user.
- FAS. You can only file a complaint with this service if the customer’s problem is related to the regular receipt of spam emails from ten-digit numbers.
- Rospotrebnadzor. The cellular communication service is provided to the consumer, which means that if the client’s rights are violated, this agency can take his side and have the necessary impact on the mobile operator.
- The court. Filing a lawsuit against a mobile operator makes sense only if it is impossible to solve the problem in another way.
Illegal cash deductions
Where can I complain about Megafon in case of illegal debit from the subscriber’s account? Let's get it right. Illegal deductions from the account mean funds withdrawn for services that the client did not connect to. In order to find out why the balance is decreasing, you should use the detailing service.
If you find suspicious write-offs, you must, as in cases of communication problems, contact MegaFon’s specialists (customer service or office) and, if necessary, write a complaint in which to reflect all circumstances and possible requirements (for example, disconnecting services / packages , refund to the account). The consideration of the complaint made by the subscriber can be carried out for 60 days. If the official response from Megafon does not suit the client, then this may become a reason for contacting higher authorities to protect their interests.
Conclusion
In the work of any mobile operator, difficulties may periodically arise (in the provision of communication services, the provision of mobile Internet, etc.), including in the Megafon company. Where to complain when detecting illegal charges and other difficulties depends on the characteristics of each case. Initially, it is recommended to try to solve the problem directly with the specialists of the Megafon organization. If this measure did not bring the desired result, you should resort to the help of other departments.