One of the leading, dynamically developing companies engaged in air transportation is Transaero. She carries out both international and domestic flights. The first flights were carried out in 1990. Base airports for this airline are:
- Pulkovo (St. Petersburg);
- Domodedovo (Moscow);
- Koltsovo (Yekaterinburg).
In 2009, the airline provided the first passenger transportation services to Mexico. Transaero (reviews also indicate this) is one of the most popular air carriers in the world. It was in 2009 that she came in seventh among the largest airlines that transport tourists, and switched to an electronic ticket system.
In 2010, a unique new service became available to all customers, with the help of which passengers are given the opportunity to track their baggage through the official Transaero website. Reviews of the company in the same year brought her a new award - she became the laureate of the Wings of Russia aviation award as the best passenger carrier on domestic airlines.
In 2012, according to the estimates of a large number of passengers who used the services of the company, it became the best among the carriers of Eastern Europe. In the same year, an innovative project was launched . This is a new approach to working with passengers - “Travel Levels”, which allowed us to more closely establish the relationship between the carrier and customers. According to the British research center, the company is in the top five of the safest in Europe. Its distinctive feature is that all flights are carried out on wide-body, long-haul and medium-haul aircraft. To date, the company has not had a single major accident.
The Transaero company today has almost formed a route network. Therefore, now the priority area of work is to increase efficiency and improve the quality of the services offered. This direction quickly found a response among passengers. A loyal approach to unusual situations, quick resolution of conflicts arising on board, friendly service - all this was made possible thanks to the development of a positive corporate culture, which is based, first of all, on the responsibility that each employee personally bears.
Transaero is the airline that was the first in the Russian Federation to replenish its fleet with foreign-made aircraft that meet all the requirements and allow passengers to discuss domestic flights according to international standards. This allowed us to develop a whole system of discounts and rewards for regular customers.
An important role, especially during long flights, is played by the food offered on board. The menu is subject to updating every week, when compiling it, factors such as the duration of the flight, the traditions of the main passenger flow are taken into account, the optimal calorie content is calculated. In addition, children were not left without attention, a special menu is offered for them by Transaero. Passenger reviews talk about the features of the kitchen for children: natural yogurt, a bun, vegetable or fruit puree for babies.
Thus, this private airline was created according to an innovative system. This allows us to provide quality services to Transaero passengers. Feedback from grateful customers was not long in coming: professionalism and service at altitude, rare flight delays, ideal take-off and landing. Moreover, the company continues to improve further, for example, until 2014, an aircraft modernization system is in place.