The former name of the NordStar company is Taimyr. The main goal with which the new air operator was created was to organize passenger transportation in the Krasnoyarsk Territory. Potential customers of the airline should have been residents of Norilsk and settlements concentrated in the north of the region.
general information
Currently, the flight map has increased significantly. The air port of registry of NordStar Airlines is considered Domodedovo. The second location of the operator is the air gate located in Krasnoyarsk. The company is regularly included in the list of twenty largest air carriers of Russia.
The volume of passenger flow served by the operator is 1,000,000. NordStar carries out international and local flights.
Historical reference
The founding date of NordStar Airlines is 2008. The employees of NordStar completed their first flight on June 17, 2009. The ship was sailing from Moscow to Norilsk. In 2016, a comprehensive reorganization of the operator took place. The carrier belongs to the Norilsk Nickel concern.
Geography
Today, the company's aircraft land on the runways of a large number of international airports:
- Anapa
- Astana
- Barnaul.
- Cheat.
- Bangkok.
- Dubai
- Hurghada.
- Mineral water.
- Podgorica.
- Corfu
- Heraklion.
- Khabarovsk
- Krasnoyarsk
- Norilsk
- Moscow.
- St. Petersburg.
- Beijing.
- Ulan-Ude.
- Rostov-on-Don.
- Tour.
- Samara
- Tivat.
- Sochi
The total number of served destinations exceeds 50. The partners of the enterprise are S7 Airlines and UTair.
Technical park
The lion's share of the company's aircraft is represented by Boeing models and turboprop APRs. All medium-haul vessels are subject to regular maintenance. The mechanics of the air operator NordStar Airlines are clearly following manufacturers' recommendations. The seats and equipment of the aircraft are in excellent condition.
The number of seats in the Asia-Pacific Region is 46. The number of seats in the Boeing is from 148 to 172. Three aircraft are reserved for the winter games of the World Universiade, which will be held in 2019.
Tariffs
Periodically, the company sells tickets at special prices. There are offers one way, as well as round trip. In addition to the cost of tickets, passengers must pay all kinds of fees and commissions. Tickets can be purchased at low prices only on the official NordStar Airlines website. Usually their number is limited.
Service
During the flight, passengers are offered full meals. Stewardesses deliver tea, coffee, mineral water. One day before the scheduled departure date, you can purchase dishes from the children's menu. This option is paid. According to the internal rules of NordStar Airlines, passengers with hand luggage are allowed in the cabin, the weight of which does not exceed 5 kg. Bags weighing up to 20 kg are accepted into the luggage compartment.
If necessary, representatives of the operator take responsibility for the carriage of minor children older than 5, but under 12 years of age.
Business
Passengers who have paid award tickets are accommodated in the bow of the aircraft. If you believe the reviews on NordStar Airlines, in business class the distance between the rows of seats is much greater than in the rest of the cabin. There are coasters under your feet. During the flight, passengers are issued a travel kit. It includes a fresh press, hygiene products, headphones. Stewardesses offer warm blankets and soft pillows. Dishes are served on porcelain plates. Drinks are poured into glass cups.
Bonuses
Customers who often use the services of NordStar Airlines are members of the bonus program. Bonus points are accumulated. They can be spent on buying tickets and paying for additional options. There are special features for corporate clients:
- increased baggage allowance;
- personal reservation;
- priority choice of places;
- service category upgrade;
- additional service on the ground.
Contacts
The head office is located in Moscow, on Staropetrovsky passage. Its employees issue tickets for regular flights. They cater to special categories of passengers. They sell tickets for accompanying persons with disabilities. They arrange transportation of groups, including schoolchildren. They provide a wide range of additional services. Recover lost transport documents.
Interesting Facts
On board the plane following from Krasnodar to Norilsk, a boy was born, who was named Arseny. The flight attendants took the delivery. The birth of the baby took place at an altitude of 10,000 meters.
Regalia
Since 2011, cabin crew, crews and the NordStar fleet have regularly received national awards. The craftsmanship and professionalism of the company's employees are highly rated. The airline "NordStar" is considered the most punctual.
Online
Tickets can be purchased not only at the box office and from partners of the air carrier, but also on the official website of the company. Payment of transport documents is permitted by credit cards issued by the international MasterCard and Visa systems. To put money into the account offer mobile phone salons "The Messenger" and "Euroset".
According to military requirements, NordStar tickets are sold only at the company's offices. This transport document cannot be issued on the carrier’s website. Representatives of legal entities have the opportunity to buy tickets through bank transfers.
Carry-on baggage
Small bags weighing less than 5 kg are allowed on the plane. Plus, passengers are allowed to take the following items with them to the aircraft cabin:
- goods that were purchased at duty free stores;
- wheelchairs, orthopedic and assistive devices necessary for persons with disabilities;
- compact stroller or carrycot;
- nutrition for young children;
- suit packed in a bag;
- jackets, coats, hats, raincoats and other items of outerwear;
- bouquets of flowers.
If the weight and dimensions of folding vehicles exceed the norms established by the company, then the “canes” and “transformers” are placed in the luggage compartment. There is no charge for this service. You need to weigh the stroller until you check in for your NordStar Airlines flight.
Special cases
In the cabin are allowed women who are pregnant, which does not exceed 35 weeks. To obtain a landing permit, it is required to present a medical certificate issued and certified by a medical institution. If there is no such conclusion, then pregnant women are sent to the airline’s examination room.
Pets
NordStar Airlines reviews say that there are no problems with transporting animals on the operator’s planes. Pets in cages are allowed in the salon. The total weight of the carrier and pet should not exceed 8 kg. The passenger must present a veterinary passport and other documents confirming the health of the animal.
If the dog weighs more than 8 kg, then it is placed in the luggage compartment. Pet cage should be spacious. It is required to fill its bottom with absorbent material. If cages with large birds are handed over to luggage, then the birds are covered with lightproof covers.
Ticket selling
Purchase transport documents for charter flights at the NordStar Airlines office and on the airline’s official website. The sale of tickets is carried out only on regular flights. When paying for the passage of several passengers in one order, no more than 9 transport documents can be issued.
registration
You can choose a place in advance for only 300 rubles. This is the minimum cost of the service. You can print out your boarding pass before boarding the plane by contacting the company's information service. A number of categories of passengers are not allowed for online check-in for a flight:
- foreigners traveling to Norilsk;
- persons with disabilities;
- customers who transport animals;
- Travelers who have paid extra seats in the cabin.
At the NordStar office in Moscow, it is possible to recover a lost boarding pass. This service is paid.
Transfer
Quickly and comfortably get to the airport from which the flight departs, offer services "Air" and "Aeroexpress". Tickets are valid for three days. You can’t return them to the cash desk and receive money for them. Places on tickets are not indicated. Passengers occupy free seats in the train.
Special offers
At the moment, a number of stocks and favorable tariffs are in effect:
- "Winter Games CSKA."
- "Lottery ticket from Khatanga to Krasnoyarsk."
- “Free flight to guests of the Zapolyarye sanatorium.
Insurance
NordStar Airlines is actively cooperating with AlfaStrakhovanie OJSC. All passengers are provided with the policy registration service, which is valid during the flight. Clients print out insurance policies on their own.
The amount of coverage is 400,000 rubles. For a flight delay, passengers are returned up to 6,000 rubles. The cost of the policy is 250 rubles.
Reviews
Many travelers complain that the airline does not fulfill its obligations. Operator employees are negligent in servicing passengers. Flights are often delayed. Notifications arrive late. There are surcharges that customers do not tell about when buying tickets, but are informed at the time of check-in for the flight.
Tourists spoil bags and suitcases. No one returns money for damaged property. Representatives of the airline do not comment on such situations and do not answer questions from affected customers. Many complaints relate to the quality of food served on board the aircraft. Juices run out very quickly. Their choice is rather meager. Most often, tomato and apple are poured.
No souvenirs for children. Kids are not even treated to sweets, as is customary on planes of other air carriers. From the pros, you can highlight a varied menu. Stewardesses are smiling and friendly. The ability to take a stroller with you is an obvious plus. Not all airlines cater to young parents traveling with their little ones.